Anthony P.
Very accommodating and would recommend
Customer Reviews for Star Central Auto LLC
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Star Central Auto LLC
frank I.
easy to do, Butch was friendly and the van was great
MICHAELANTHONY G.
The contact at the location was very helpful. Would recommend and use again.
Gavin C.
The truck was gross, with no U haul logos on it. Bright white beat up box van. 139k miles with busted steering wheel with foam peeling off. Not clean on the inside. Honestly felt like driving a used car from 1997. Was the truck cleaned for Covid-19? Pretty pricey to be honest, gas mileage was garbage. I would appreciate a refund to some degree.
Robert P.
The people at the location were very polite and helpful. I would rank the location tops on that alone. the truck was spotless. I was a few minutes late dropping it off, the people didn't mention it at all. I would definitely rent from them again, and recommend it most highly to others.
john L.
2nd time i rented there , no issues
Barry D.
Great experience
michael C.
Butch was great to work with. Will definitely use again.
Dennis B.
Never left the office. I had to do the whole hook up by myself. No one came to check on me. I had to travel over 60 miles each way to PU the trailer at this location. None available closer even though I reserved it 3 weeks before.
Michael L.
The only issue I had was with the app for pickup and drop off. Took a long time to get the truck in the morning as the app had some issues and kept restarting. I couldn't even use the app to return it. I tried about 5 times and was almost done each time and it had to restart. Luckily there was an attendant at the places gas station that helped out and took the keys etc. If I wasn't back early I would have had to left it there. Other than the app everything was totally fine.
Andrea L.
The website allowed me to reserve a truck at a location that was closed. I waited 30 minutes and with much frustration trying to figure out how to use mobile pick up. Please improve website so that is not allowed. Customer service was terrific and able to locate another truck nearby and very quickly switched reservation.
Kostis K.
A very easy transaction
Joseph C.
Very nice people who made my rental very easy. A+++++
Martin K.
Everything went well. It's just that the location was a bit of a drive from where we were taking it to load.
Kelly C.
Simple in and out.
Glenn S.
No problem honoring my reservation. Butch was courteous and efficient. Will certainly go there again when I need a truck for moving.
CHRISTOPHER P.
N/A
Daniel K.
Have a better online confirmation process where the customer is confident that the reservation made will be kept by Uhaul and not change to a pick up location 60 miles away and hours later.
barry D.
Excelent fast addistance at the dealer.
DREW W.
Service was great and everything was ready to go for pick-up and return.
Anthony P.
Nothing it was smooth sailing from start to finish I now have found my rental spot from here on out great service
Jarett W.
Service was friendly and prompt!
CARL B.
Butch Kwan and his staff are absolutely professional! I only rent from him!
Henri D.
Make sure they get so they can have a terrific experience as I did !
James M.
Assist the customer with hooking up a trailer and make sure you have all the required items like a wire extension
Stephen O.
The pick up truck was brand new and everything went great. The owner/operator of the location was great!
Barry S.
Everything with the location and staff was excellent or very good. However the internet application for reservation and was very confusing and not user friendly.
Thomas P.
The pros at Star Central were prepared as was the equipment. I would use them Again
Ed S.
Inside cargo area was filthy with mud
James J.
Very pleased in this otherwise uncaring economy. Special recommendation to Butch. Excellent customer service
joseph A.
When the speed went to 55mph the front end vibrated.
David C.
Keep everything the way it is. My experience was wonderful.
Bob B.
Reservation was available as requested. Rented twice at location because staff were professional and polite. Something that's lacking in today's society.
Neil O.
Nothing I can think of.
Michael R.
One of the best rental places I have used. Was in and out in minutes. The vehicle was ready and waiting for me right in front and was clean and ready to go. I will definitely recommend this place to anyone who wants to rent a U-Haul
john L.
I wasnt aware fridays were more expensive than sun-thur to rent .
Thomas L.
The office had a stench of cigarette smoke. The truck had a severe shimmy in the front then while you were driving.
Elizabeth G.
Exceptional service
Jose O.
Better customer service
Raymond A.
Ordering online was annoying and $20 fee for return is ridiculous.
Kamran A.
This is a great location to rent. Very helpful an friendly.
Daniel S.
Sales person I delt with is great at her job
Leonard H.
Kwan was very kind and gracious and streamlined the whole process.
Robin M.
we were happy to have a brand new clean truck.
Elizabeth D.
Great customer service and smooth transition from start to finish.
Joseph L.
Butch was awesome! Made everything easy for me . Thank u butch
Jeff K.
Show users where parking brake release is. I saw it, but many would not.
Elizabeth G.
Great customer service!
Bernard F.
Lot is small. If you've got trouble navigating small spaces in the truck, maybe drop off at a different location. No actual complaints, just a heads up.
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