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Jason P
Customer Reviews for Star Spangled Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All was good
Wayne TGreat rental experience - organized, efficient, quick. Highly recommend Star Spangled Sales
RYAN MFast, convenient and professional service. Staff was helpful too. Thank you.
MARION LVery nice people! I will say that the truck was somewhat dangerous every time I’d press the brake it continued to jerk the vehicle to the right very hard. That’s not good when you’re hauling stuff on the expressway.
ROBERT KStar spangled sales were helpful and courteous. The trailer from the original reservation i made at Uhaul 19600 s Harlem ave Frankfort il was not available, no trailer, the previous renter had not returned it on time. The staff at harlem was slightly interested in helping but star spangled sales cam through when i needed them .Disappointed in harlem office, but vert happy with star spangled sales, you can probably guess where i will go to any future uhaul need, star spangled sales. BTW what is the real benefit of making a reservation when there is no equipment available? and no notification from harlem office that the trailer was not there. Regards, Tim Kelly
TIMOTHY KGreat service. Nice people
JAMES KI rent trucks from Star Bangle Sales fairly often. They have always been a friendly group to work with and the trucks have always been been clean and ready to go. It's my pleasure. Thanks
MARK EGreat location and great staff
JAMES RAlways friendly & accommodating. I’ve rented from them appx 20-25 times over past 2yrs, and highly recommend using them!!
Wayne TIt was very good ...they were very nice and friendly and helped us so much thank you
TRAVIS DKind, decent and respectful ladies!
GARY GGreat service!!!
JAMES KMot a thinhg. Fast, friendly and courteous!
MICHAEL CNothing i always rent from them many of times nice people to do buisness with.
GREGORY FGreat customer service.
JAMES KGreat customer service. If they don’t have it they will get it!!
RAYMOND COutstanding customer service as always!
DEBR NRented small trailer twice in the last 6 months and the ladies there are very helpful. She even hooked up the trailer for me. Highly recommended.
don hExcellent location. Great service!!
JAMES KGreat customer service!
KRISTIAN CThis is geared more toward uhau as a company than the specific location. Original reservation was for another location and I was moved to this location because of availability. If equipment wasn't available at original the reservation should not have been allowed to be made. I scheduled pick up during the original locations buisness hours so as to be able to have a proceed with check in at pick up as I do not like to rely on an app for something like this. I was notified of the change in location by phone call but not made aware that the new location would be closed at pick up time and thus had to use the app to get the truck. Had problems with app as it seemed to keep glitching during the process. Made my whole rental process much more stressful than it needed to be.
William MStar Spangled Sales is the best , I always rent from them!
TERENCE BExcellent customer service
RICHARD SWe love the folks at star spangled in Mokena. Always friendly and helpful!
TERESA GThe only issue was the app, which has never to do with the Uhaul truck and location. But had issues with loading photos and app kept crashing. I don’t think I was able to upload all my photos in the app.
JOHN AFriendly and I was in and out within minutes
AZIR DEverything was ready as told. We were able to get our trailer and hooked up in 15 minutes.
JEFFREY LThey were great and the unit was excellent.
Ken SGreat staff. - Barb is fantastic!
david mEverything was great except one thing, the hinge on the ramp was rusty and it would take two people to pull the ramp level and me to stand on the ramp to get it to the ground. Also, the two pins to hold up the ramp wouldn't line up to install both pins. Other than that everything was great. I didn't use the ramp.
Lawrence HGreat U-Haul location to rent from. People are very nice and friendly. The equipment is always clean.
DORIS RThe van was extremely clean and well kept. Plus got very good gas mileage.
RYAN OA++++++
STEPHEN WThey went above and beyond to help. Rented from them a couple of times and great people to do business with
Brent MJust keep up the good work and service your already doing
Wayne MThis U-Haul place is amazing. Ted’s installation over in New Lenox is terrible.
mark sI've used Star Spangled a few times now and it's nice and convenience for us to go there. The people are helpful and very friendly. They even stayed open 15 mins. longer waiting for us to get there to purchase mattress bags for moving. Thank you for your help!
MARY HNothing
Apolinar GParking the U-Haul upon drop off was confusing and there was no direction as to where to park. However, once parked, the drop off was quick and easy and the area was safe and secure and easily accessible.
Alexander SThe lady that took care of us was so personable and helpful. I would definitely go back to this location again!
DAWN FHelpful and friendly staff. Quick pickup and drop off service.
Josh BInside of facility was a mess, staff acted as if they were unhappy to be there
DAVID HThe overall experience was easy and excellent!
Mike FThe people are great at this location
david mRented from many times. Always a great experience. This time had a tire issue. Handled very well.
James MNothing.
Joe HThe paperwork that was given to me by them did not match the actual truck that I was driving. The fuel gauge shown on the paperwork was for another truck. This was misleading and confusing when it became time to return the truck with fuel. Subsequently I was charged a high rate for fuel due to their error. I left my key fob in their truck in accident and they told me it was not in there. Thankfully I went back and checked the correct truck myself and I found my key.
Tela M