Barb, and her staff are the Best. Friendly Courtesy Professional Appreciate thier help. Mark
Mark Snyder
Customer Reviews for Star Spangled Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great!
JOHN NORDSELLExcellent service. Thank you.
John VelliquetteHorrible customer service my 3rd drop off the people were awesome but would never use U-Haul again or recommend
Bill LefebvreThey've been great for 10 years I've used them .
Mark HalickyBarb & Al were both fantastic.
Dan HartNothing, staff did an amazing job and was very helpful. Will be back if and when we need anything
Nick SlaboszewskiMy experience was great. Customer service was awesome and I would definitely rant another truck and recommend this haul location. Thank you
Dawn JopekDropped off after hours
Eric KnappService was very friendly and owners are fantastic , Love that they are family , mom and Daugher was so sweet even there father was a great guy , Excellent place to rent uhaul 5 stars , Cory W
Corvan WriddleyDuring cold weather the trucks rear overhead doors are frozen shut and hard to open. Be nice to some how warm that door for customers
JEFFREY MACHAYI rented a car carrier trailer. Though the trailer itself was satisfactory, it was kept outside and was full of snow and ice. The single digit temperatures caused the straps to freeze solid and it took me almost two hours to get them untied and into a usable condition. Quite a miserable morning. Else, the trailer performed well. Placing the trailer inside to thaw out the night before (I made a reservation) would have been an excellent move.
Russell ErtlBarbara did an absolutely great job regarding our need for a moving truck. We had reserved a truck, days ahead of time, with a competitor, but when we went to pick it up on the day we needed it we were told they had no truck at all for us. The competitor did nothing for us - no substitute truck, no forewarning of there being no truck on the day we needed it. We called Star Spangled Sales, and spoke with Barbara. In a matter of minutes we were set up with a truck and were able to get our needed move for that day accomplished. We highly recommend Barbara and Star Spangled Sales to anyone needing to accomplish a move.
CYNDI PURVISHave friendlier staff
Cyrill BasilioKeep doing a great job
pablo pazVery helpful staff
Bryan LaneVery good staff to work with.
PETER STANISHIt was far from where I lived but they gave me a few extra miles
Jack ManprasertHelpful and the service was great
Forest Stanley ButlerWonderful people at the Mokena, IL store.
John CooneyThe furniture blankets were wet.
Cheryl Hensley-BurtonVery nice staff and clean vehicles
James AndretichAbsolutely a great experience. I have used them four times and the service has always been excellent.
John WegnerTo much to rent the car trailer
ERICK WILLIAMSONParking was in an open gravel lot. Using the app for remote drop off was a pain. App kept going back to start. Took 25 minutes. Frustrating. But this location was convenient.
Janet Polsongreat service
Kestutis RamoskaEverything went perfectly
Ron StoneI have used Star Spangled Sales for years. They are friendly and professional. I can’t recommend them high enough.
John RogersGreat customer service, very friendly and helpful. Would rent from again.
william stahulakReturn system on texting is terrible ,system wouldn't down load photos ,very upsetting .
Jim DomarkThe location was locked during regular business hours. You are supposed to just leave your rental on the public street and not drive into the parking lot. However the sign stating do not enter the lot was obscured by already parked U-Haul vehicles so how can you know before you have made the mistake. Drop off time listed was incorrect. Owner was rude. Never again.
Kathleen RootI love me Mokena Uhaul. I have been a loyal customer for over a decade now.
Deborah ButlerNothing!!! I have used you all multiple times and the customer service to the cleanliness of the trucks AMAZING!!! Thank you
lauren ciszewskiNothing to improve. The two people who helped me with my rental were very kind and helpful, and I would absolutely rent from this location again because of them!
Brian DvorkinStar Spangled Sales was great. Had a problem with Trojan Storage Rental of Mokena. Was promised a truck, they had it sitting outside. I went inside and asked if I could look inside to verify the size (10 ft) would meet my needs. Check-in attendent said yes that’s fine. Come back inside and tell him that yes truck with work (size wise). He proceeds to tell me that Truck is reserved for someone else. Somebody is coming later for that 10 ft truck, yours hadn’t been returned yet. I don’t know how that works? How can a truck be sitting there and I can’t get it, mine hasn’t been returned ? Anyway avoid Trojan storage !!! Use Star Spangled !!!
Joseph GrafDo the necessary repairs to get the truck to drive SAFELY down the road without loosing steering, fix the illuminated warning lights on the dash, and fix the ramp so it doesn’t FALL OUT while driving down the road..little stuff to make people smile !!
Michael DeveyGreat service!
Tim WitkowskiIf some reserves a drop off spot make sure there is room to drop off truck. I got notified the day of that I could not drop the truck off where I intended to. No facilities were available to drop off the truck that was nearby my location. They scheduled one-way rental turned into a two way rental. It seems like if you had any sort of logistic department you would be able to figure this out. I was very disappointed I had to drive the truck all the way home.
Patrick SchrammCashiers should not be using personal iPhones to scan customer identification. Won't recommend or do business with a company when franchisees don't respect PII and other policies governing information security.
Tim WalkerOutstanding. Will definitely use them again
john hranickaAllow customers to time-stamp unit returns, thus prorating their return rates.
Evan StubbsAbsolutely amazing people, and very easy to talk to and very real. They get it and don't try to screw you over. Very respectful and honest. I will rent again from them
John RiedasBarb was great
david miles