I have rented from uhaul about 4-5x just this year, yet this is the first time I've had issues with a truck. The side mirror on the driver door was broken and literally flopped and twisted with every movement. This made backing up a 26 ft truck impossible, and driving In traffic very dangerous. We told the office and was only told oh no I'm sorry. There should've been a refund or discount given immediately. Then the truck was put back on the road to use immediately. Very disappointed in uhaul about this.Santana A.
Customer Reviews for Star Storage World
(U-Haul Neighborhood Dealer)
Mooresville, NC 28115
Services at this Location:
- Mon: 8 am - 5 pm
- Tue: 10 am - 3 pm
- Wed-Fri: 8:30 am - 5 pm
- Sat: 9 am - 12 pm
- Sun: Closed
Special Operating Hours
- 5/28/2022: Closed
- 5/30/2022 - 5/31/2022: Closed
- 6/4/2022: Closed
- 6/11/2022: Closed
- 6/18/2022: Closed
- 6/25/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service.David H.
Customer did not leave a comment.Rodney B.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Rodney H.
Customer did not leave a comment.TINA T.
Uhaul had me driving last minute fifty miles from where I live to pick up a truck promised to me 3 miles from my house no favor to give me extra miles when 2 hours of my life were wasted. Then wanted me to drop in a location other than my preferred in a ridiculous location truck went to my choice an excellent uhaul dealer at Ace IN LADSON SCJennifer H.
I had such a great experience that I don't know how you could improve.Thelma C.
Not using Uhaul again.RICHARD G.
Customer did not leave a comment.Luke H.
Customer did not leave a comment.Reda C.
Requested equipment was loaded and ready to go when I arrived to pickup the truck. The truck was in good condition and easy to drive.Scott G.
Customer did not leave a comment.Shane M.
Customer did not leave a comment.Kristin C.
Customer did not leave a comment.Donald I.
We were treated like family. We are absolutely amazed with our experience. Thank you to Dave & DarcyThelma C.
Customer did not leave a comment.Ellyn G.
Customer did not leave a comment.Jason D.
Customer did not leave a comment.NATHANIEL O.
Customer did not leave a comment.JILL P.
There is very little room to park or turn around. It was hard to drive our 26' truck into the storage area and make the turns. Parking was challenging in the few parking spaces. The drop off box was easy enough but I would ideally not have needed to drop off here. We dropped off after business hours which is why I marked the personnel question not applicable.Nikolai W.
Customer did not leave a comment.Gene W.
Customer did not leave a comment.Kristen N.
Customer did not leave a comment.Robert A.
Great experience !!Frank S.
You are already the bestKehinde T.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.VICTORIA M.
The staff person was very helpful & patient. She was polite , efficient and knowledgeable .BARBARA J.
Customer did not leave a comment.Phillip T.
Customer did not leave a comment.Kenneth J.
Customer did not leave a comment.Alan B.
Customer did not leave a comment.BILL C.
Customer did not leave a comment.Ivan R.
Customer did not leave a comment.Adam H.
Customer did not leave a comment.Christopher J.
Keep doing what you are doing.Barbara B.
Customer did not leave a comment.Edward F.
The women who rented the dolly to me was very polite and helpful.Adam B.
Customer did not leave a comment.David P.
Easy to work with and explained all details of our rental thoroughly.Robert R.
They apparently closed early. We left our trailer and called the number to verify that we had dropped off before our time. I told them I didn't want to be charged for another day as had happened in the past. They assured me everything was fine. This morning I found I had money taken from my bank acct without my knowledge....for an additional day! I will NEVER rent from UHaul again. This happens everytime we use their equipment!Christina D.
I was very happy with the friendliness of everyone I spoke with at the location. Easy to find and near my needed location.deborah B.
Very impressed with the overall ease of the experience!Ronny L.
Customer did not leave a comment.Mark M.
Customer service was great! But the trailer wasn't serviced before hand. Trailer running lights would not work after I it running at night. I was told that they worked just fine just to find out later that night that it wasn't working. The jack on the trailer needs to also be serviced ie lube and grease.Christopher M.
Customer did not leave a comment.Nick M.
Great, not sure you can improve....Rick S.
Great service. Very fast out the door. Thank you.Nelson E.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.Ted O.
PICK UP LOCATION: Excellent, professional, and friendly! The pick up location was very helpful, and I appreciated their kind assistance and flexibility. 800 CUSTOMER SERVICE: I had an issue with the amount of time required for the rental, and contacted the 800 number to address. Customer Service at the 800 number was decidedly un-freiendly, and would not understand from the customer perspective that there is an opportunity for U-Haul to improve the way the time limit is communicated to the customer. I HIGHLY RECOMMEND THIS PICK UP LOCATION IN MOORESVILLEWeldon H.
Thanks for the help you guys are greatCedric L.
Customer did not leave a comment.Dan G.
Customer did not leave a comment.James B.
Customer did not leave a comment.John M.
The gentleman at this location was super polite and very helpful through the entire process. Highly recommend this location to anyone needing U-Haul equipment!!Thomas F.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.William N.
Customer did not leave a comment.KYLIE P.
Customer did not leave a comment.FLORENCE V.
Excellent and very cordial and friendly help. Very friendly and helpful. I would highly recommend this location.William S.
Customer did not leave a comment.Michael W.
Customer did not leave a comment.David H.
Customer did not leave a comment.lynn M.
I was charged insurance on the truck in the amount of $70. When I reserved the truck online I declined the coverage but when I returned the truck they charged me $70 and would not take the charge off. Somewhere someone should be able to see that I declined the coverage when I reserved the truck. I didn't authorize this to be changed.Darren A.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.Larry J.
Customer did not leave a comment.Patrick S.
Great customer service, both over the phone and in person. Quick truck pickup. Can't think of any improvements.Erin Elizabeth K.
They were so easy to work with and so pleasant while working with our schedulejoe C.
I have rented various equipment from this location over the last year and have been very pleased. From Darcey at the counter to the equipment that I rented service is 5 stars. Great job! Thanks Jeff&SarahJeff M.
Customer did not leave a comment.John W.
Darcy was wonderful and extremely helpful.Colleen N.
Customer did not leave a comment.steven S.
The customer service at the Mooresville NC location is by far the best experience that I have ever had with any type of store.DAVID S.
Customer did not leave a comment.Eric I.
Customer did not leave a comment.Earl B.
Customer did not leave a comment.John P.
Customer did not leave a comment.Dennis B.
Customer did not leave a comment.Rodney B.
The lady there was great and very professional. I would highly recommend.Donnie B.
One of the tires on the trailer was in very poor condition. It was okay around town, but would be dangerous on a long trip. Flat spots and crazy wear patterns.Robert M.
Darcy provides outstanding customer serviceBruce R.
I always do business with U-Haul Moving & Storage on W. Plaza Dr. When I went in to pick up the u-haul I was informed that I had to pick up at another location Star Storage World and that I should have gotten a call to inform me of the fact, well I never did. The young lady at the desk was very nonchalant the entire process. I had to ask her for paperwork. At that point she tried to print the paperwork out but it was faded out and unreadable. I asked her what was the mileage on the truck and all the other pertinent information on the truck I should know she then proceeded to hand write it on the back of the forms she had printed out such as the mileage, gas levels and truck number. Also the papers attached to the keys I though would have been in your brochure because they got all torn up with the continuous use of the key. She didn't go out with me to check over the truck for damages, cleanliness, look at the gas levels together, nor show me what truck I would be using I thought that was a complimentary service to the customer. The professional level was defiantly lacking.Alecia H.
I love the people at this location. They are always so friendly. I won't go to any other location.SHERRI M.
Great customer service!WILLIAM O.
It was truly a pleasure to rent from Star Storage World. Their customer service was the best I have ever experienced when renting a U-Haul truck.James B.
Customer did not leave a comment.Bruce S.
Customer did not leave a comment.Bruce R.
Great experience, Darcy is greatBruce R.
Customer did not leave a comment.Terry S.
Clean, almost new truck and friendly service. Nice job. Keep up the good work!JOHN L.
I'm terrible with names, but the lady at this business who facilitated my transaction was exemplary...Extremely professional, personable and knew exactly what she was doing...This location will definitely be my first call for future rentals... BTW...They were working on a new credit card system...After the system got locked up, the agent addressed payment in seconds by entering manually not wanting me to have to wait for a reboot...Many thanks..CRAIG W.
Customer did not leave a comment.GREGORY S.
Customer did not leave a comment.ROGER H.
The location was closed when the truck was returned. I called them about the return and they assured me the adter hours return would not be a problem.cindy B.
Customer did not leave a comment.Mark F.
Everything was great!JON P.