Customer Reviews for StaxUP Storage of Homeland

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of StaxUP Storage of Homeland

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pamela J.
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Customer did not leave a comment.

VILMA M.
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Friendly staff

Christopher R.
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Customer did not leave a comment.

RICARDO D.
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HORRIBLE!!!!' I made a reservation a week ahead of moving day and called multiple times to confirm a truck that week. Friday afternoon I was told I couldn't get one (after I called no one contacted me). I had to pay 150 for the movers I scheduled after No truck available. The following weekend I scheduled again. I was told I could get a 26ft truck as I reserved at a location 70 miles away!!!! We ended up getting a smaller truck and making more trips than expected. After HOURS on the phone with U-Haul and the location staXup, I was told they had rented out all of their trucks. Turns out employee was new and told me wrong info. This caused MAJOR STRESS to me again For the second tome due to the poor service of your company. When we FINALLY got the truck, of course it smelled A LOT of marijuana!! Yes it's legal BUT as a diabetic I prefer to stay away! The smell was so bad we had to air out the truck to let out the intense smell. We then had to delay the movers by an hour which cost me another 75$. I know the demand is high bc of the Real estate market sales are up. But it is very frustrating to think you have a truck and try to plan ahead only to find out they don't guarantee it!! My STRONG suggestion is have people call in their reservation and at least tell them what locations are projected to have a truck on their selected time and date. It would be less upsetting to get an idea of where the truck might be instead of customers expecting to pick up at the location they selected and not be what they get. I have 5 family members and friends who are in escrow and I have told each and every one of them to NOT USE UHAUL due to my 2 weeks of bad experience with this customer service. Another thing to point out is, no one called me back from the management team after I complained about poor service! Sorry about the grammar very upset summarizing these past 2 weeks!!!🤬

Kenneth D.
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The guy who helped me is incredible, hes awesome, hes the type of guy every company should have. I wish I had a guy like that in my business. Thanks for the trailer

Phil P.
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saul B.
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Alana Y.
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Cell phone service is not great in this more rural area. I would mention that in the details.

Keith W.
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FLAVIO P.
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The truck was not cleaned. The cup holders had sticky stuff of what might be soda or coffee. Floor dirty and truck dusty. I took photos with my iPhone. I had disinfecting wipes On me and I wiped down the seats before we got in but it's not my job to do that. The seats also had crumbs not sure of what but the truck was not cleaned. Very disappointed especially with covid cases.

RAUL A.
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The equipment just had a light brown spot of a liquid. (maybe oil)

Evelyn C.
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Customer did not leave a comment.

Nicole P.
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mitch L.
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Theresa was great, very helpful and accommodating. The truck was extremely clean and looked to have relatively new tires. Excellent experience, would definitely rent from them in the future.

RICHARD R.
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nicolette H.
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Jennifer A.
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Excellent service! Manny, Teresa, and Jessica are amazing. I highly recommend this location!

Thomas C.
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Jeffrey C.
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Thuan V.
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Jeremie B.
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Thank you for great service

Fabian R.
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Julie H.
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Roman R.
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Personally I feel everything was perfect.

Oscar M.
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andrew F.
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ROBERT T.
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Leatha S.
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Manny, the gentleman who helped us left NO ROOM FOR IMPROVEMENT!!!! This was the best service I have seen in years I am telling my friends!

bill K.
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original pickup was at ethanac location. they did not have truck we had to find another which took 3 additional hours we wasted trying to locate another truck.

Kenneth S.
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Did good just the place was busy had to wait a while

elis E.
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Well everything about this location it's it's good and clean, especially the person who helped us,She was really nice person happy and Kind.

EDD Q.
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Nothing you guys doing a good job!

Jose G.
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Attention personal was execelent.

kevin Q.
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The cabin had a very bad odor in it. When you accelerated the engine missed and backfired. I didn't think I woukd meake it to my destination. If I had to make a long trip I would have refused this truck due to mechanical issues.

DIANE M C.
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Michael S.
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Gary G.
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Parking is an issue at this location

Benjamin V.
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Pay attention what is going on instead of Assuming. Very rude

Michael S.
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Manny was great to work with on our rental

Manuel S.
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Make sure the truck's are running good and Maintain , Clean.

Cyrille M.
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Nothing

Chase C.
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This location was great. The entire staff was friendly and helpful. Just very welcoming all around. Thank you for these guys.

Dana H.
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**Only complaint is that I returned the rental truck early with the gas refilled to 1/2 tank as it was when rented but was charged for gas by uhaul. Other than that everything was good.??

David V.
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Strong smell of marijuana in truck. Now my furniture smells also.

tahiti P.
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nikkole G.
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Helen T.
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Dennis I.
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Victoria A.
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While the location was fine, this whole experience through uhual was a nightmare. I had a reservation made weeks in advance for a 26' truck at 9am at the Hemet location. Showed up early at 8am to check in for it, and were then told we wouldn't have one until 3:30pm. We had a 5 hour drive to make after this haul, that would not work. The girl at the counter was incredibly rude and unaccommodating. Finally someone else came over and told us they could get us one at the Homeland location at 11am. We accepted and thanked them. When we arrived at the Homeland location at 10:30am, we were AGAIN told there was no truck for us. It wasn't until HOURS later that the man was able to find us a 20' truck that was someone else's reservation. Our only other option was to continue to drive around to other locations they send us to, hoping one of them ACTUALLY has the truck we were promised -after already being re routed and still not having a truck provided, no thanks. So not only did we not get the size truck we needed, you are screwing someone else out of their reservation at the same time. Who runs a business like this? I will never, ever recommend uhaul to anyone, just based off of your poor business practices. Completely unprofessional, poor customer service, poor business practices. NO ONE deserves that much extra stress, about something that was supposed to be reserved and taken care of, on top of the extreme stress of moving. I can not believe how terrible this company made this experience, and the poor manor which they handle things. Would never use this company again, would never recommend - even to my worst enemy.

David L.
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after getting a blowout on tow dollly, the wait for repair wasn't long.. about an hour.. after repair I was on my way and got pulled over by cops because running lights were not working on side of the blowout. I didn't get ticketed because i said i would just stop at nearest motel.. which costed a hundred bucks..

Vanessa D.
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Really nice and fast and great price

Bettye D.
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Customer did not leave a comment.

Richerd W.
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Kenneth M.
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Dana H.
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The attendant at the Homeland, CA location, Manny Ortega, did an excellent job friendly and thorough job well done. ??

Barbara Y.
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Customer did not leave a comment.

KATHRYN E.
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1st time renting a uhaul from this location. Possibly the last. The receptionist was very friendly and helpful however I believe the equipment was rented to me in an unsafe condition. Had 24hrs of use on the truck and within the 1st 5 miles of my move I had a tire blowout. Upon checking the tires...BOTH front drive tires had metal showing through. It's no wonder the blowout occurred. Thank God my family and I had not been traveling on the freeway or things could have gone much worse. Nonetheless my trip was delayed and was a real inconvenience. Not at all a good 1st experience

Donna G.
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Customer did not leave a comment.

major G.
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I have used this location a few times. All have been a Five Star experience.

John J.
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Teresa and Tony are excellent. Thank you.

Harold N.
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Very friendly staff.

Patti V.
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Scheduled a truck near where I was moving and received a call 2 days before the move that they wanted me to pick up the truck at a location that was a long distance from where I needed it. I objected because my contract said clearly I would pick it up at the desired location and was told I needed to pick it up where the last customer dropped it off. At that point I insisted they reimburse me for all the extra mileage involved at the $1.00 per mile rate. The rep consulted with a supervisor and they finally said they would take it to the original location. I should not have had to fight to obtain the service I contracted for and this was very stressful since I was in the middle of packing for my upcoming move. Once this problem was resolved, the customer service was excellent.

Richard H.
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The staff was so friendly and helpful. Would definitely recommend this to anyone wanting to rent a uhaul truck or equipment.

Leila B.
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Customer did not leave a comment.

Leila B.
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William K.
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Is Manny autistic or just slow naturally

David T.
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Very nice experience, well informed and made sure all areas of the contract were understood. Well done Thank You !

JUSTINA S.
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I had to pay extra day .employee gave me a ring return time

Jason H.
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Customer did not leave a comment.

Lidia A.
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Great job!! Thank you!!! Very helpful!!!

Cynthia L.
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The young Hispanic man was nice, quick and polite.

DIANA B.
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Customer did not leave a comment.

ALFREDO R.
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Very friendly and fast service

cliff F.
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The steering wheel has been replaced crooked, very difficult to see the speedometer.

Kristi B.
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Used their 24hr drop off service and the next morning I got a bill for almost $60 in additional gas even though I had already filled it back up.

Juan V.
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Customer did not leave a comment.

yuri S.
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Horrible experience. The office was not open at 1545. Manny then arrive after I called Dottie the rep from Palm Springs. Manny ask me to wait till he finished with 2 other men he walked with. We waited till 1635 when a young lady came out names Alisha that was talking about her kids being sick and apologies for the very long wait. Manny then came in after she stared to help us and apologize for the wait. I stated I just wanted to make it simple but he helped another person dropping off a Uhaul before us. It was so rude! No apologies till it very apparent that we have been waiting there to be helped. It took less than 5 min to read the meter and print out our receipt! No customer service. Very rude and non apologetic for the very long wait. Disrespectful to take other clients before helping the ones there waiting. Short of an hour to drop off a uhaul.

Jose S.
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Customer did not leave a comment.

Ryan R.
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Thomas D.
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Everything went timely and professionally, truck was ready on time, everything explained and completed prompty upon return, thanks!

Rex B.
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This is the best location that I have ever rented a truck from. I have rented here in the past, and the customer service is excellent. I will probably rent a truck in January from them as well. Thanks

John H.
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Customer did not leave a comment.

Brandy H.
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He was busy when we walked in and didn't greet us, in his defense he was dealing with an issue with the person in front of him. When finished, he was very nice and friendly confirmed everything about the truck with me completed by U-Haul experience on a very high note.

Christina T.
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Wait time was an hour long, then employee didn't think he had the truck for us but found it.

Gustavo A.
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Customer did not leave a comment.

judith E.
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We were very happy with the service provided. MANNY helped us & was professional, Friendly, gave us some good advice on moving. We would go back to this location because of him!!

Steve B.
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U-Haul customer service and the Express check in service are terrible and will drive customers to Penske. Five calls and not once was there less than a ten minute wait with an obnoxious recording repeating every 15 seconds. Obviously you are staffing not for your demand, but to save pennies in your cost. Your customers know you are hostile to them. Stax-up is great, though.

PAULA R.
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Awesome, a pleasurable experience. Very flexible and understanding.

Anita C.
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rene R.
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Staxup rental made the experience smooth..great service at front desk. Thanks for the great service

CHELSI B.
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I do not have an issue with Stax up, I have an issue with Uhaul. The staff at Stax up is friendly and helpful but due to closing at 5 and using the express check in online, I spent more than an hour and a half trying to get my code. In that nearly 2 hours the customer service help, after an extensive hold time, was frustrating and honestly seemed like a face chewing tweaker! The reason for needing a uhaul is already bad enough, but to have to deal with being over 2 hours late to packing and loading your life in top of it, it is extremely exhausting and upsetting. And when I had an issue with getting locked out on my 2nd trip to storage (yes, move from hell), in Southern Ca in 100 degree weather it still took an hour to get someone out to help unlock the truck. From ky location to where he said he came from is 30 minutes.. absolutely disgusted with my uhaul experience..

Jodie T.
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Timothy B.
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Robert V.
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alex M.
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ROBERTO R.
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PAT B.
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candace R.
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They always do an awesome job. I'll always come back to them for my moving needs!

Rosie N.
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Everyone I spoke to were pleasant to speak to

JENNIFER H.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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