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Silvia B.
Customer Reviews for StaxUP Storage Quail Valley
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had no problems at the pick up location. I did have a problem with the pickup location being changed a couple days before the pick up. I was really close to the other uhaul location and drove by twice throughout the day and saw a 6'x12' trailer just parked. I found out the Sun City pick up location will no longer be renting uhaul trailers and all trailers need to be moved. It appears I facilitated in this move at my expense by having to go further out of my way to pick up the trailer rental in Sun city instead of Menifee. If you haven't noticed gas prices are very high so I didn't appreciate the last minute change of location when a trailer was in fact available, contrary to what the uhaul rep told me on the phone. Only other issue was that trailer on the text message to verify condition upon pick up wasn't the same trailer I actually picked up. Probably because of last minute change. The property manager at Sun City provided excellent service and was very polite and professional.
Gary V.Rented a trailer but the U-Haul office that I rented from did not have an electrical connection adapter from a five prong Cannon plug to a 4 prong U-Haul plug. He should not have let me leave the yard with no working trailer lights. According to the operative at the U-Haul office I rented at, they do not even carry the adapters. I had to drive with no trailer lights to another location to purchase the adapter. Because he did not carry a $15 item he put U-Haul into a possible $25,000 liability, and endangered my life
JAMES M.The employee was wonderful, kind and courteous.
MICHAEL M.