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ROY T
Customer Reviews for Stewart Williams
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Extremely overpriced and was charged for 200 miles even when we didn’t drive that much. Also was supposed to have a utility dolly on the truck and didn’t realize until we were already at the location that it was missing. So what should have took 2 people to move, ended up taking 4. Definitely would not recommend.
KEILAND SI did not interact with any personnel at the drop off location, I returned the trailer by using the app.
AARON GThe truck had alot of cosmetic damage on the lower body of it. It also had a leak in the mom's attic, several of my boxes got soaked. Lucky no major damage. but had to wash clothes and re box it all.
KEVIN WThe first truck was filthy. The second truck only has one usable door. Maintenance was a joke.
MELISSA MYes great staff, great communication and Great Service.
AARON LI scheduled to pick up at the White House garage and even received an email 2 days prior to pick up that confirmed that much and then called the day before to confirm and all seemed good until the day of pick up. I went to White House garage for pick up and I was unable to get my truck rental because no one told me that my reservation had moved to Springfield. The people in Springfield were very nice and accommodating but I had to drive 30 minutes out of my way and then 30 minutes back when the White House Garage would have been half that time. I lost time on my move day schedule because of the poor communication.
BRYSON LWe sought guidance regarding our return and the representative basically said you’re on your own-good luck figuring it out. You can’t run a moving company renting large and complicated vehicles solely online. Sometimes you need a human to support the process. Your people are completely incompetent and disengaged!!!
DAVID KGreat friendly customer service
Latoya JTruck had a stripped bolt on the driver's side manifold. That made for a 1500 mile trip of a loud constant ticking and exhaust fumes. Mechanic and uhaul said it would be fine to drive. Also left rear outer tire was nearly bald but fortunately made it the distance.
DENNIS ATeach customer service and basic interaction skills
BRUCE BMy experience was great, don't know what to recommend.
RICKY PEasy to find. Cutomer service was great.
Daniel KVery easy to return after hours!
LUKE JStacey is always very friendly and helpful and Josh did a great job getting the paperwork done late in the day before closing. I really enjoy renting at this location.
WARREN EEverything was perfect. Stacy is excellent!!!
Springfield BEverything went well. The lady who helped us was very professional and made the process go smoothly.
chris hEverything was great.
Teresa EThe team at Stewart Williams was amazing and so kind!! Definitely will be my go to place anytime i need to rent
Heather SThere is no help available to attach the dolly. Have update links that show how to attach the exact towing dolly that I rented to the vehicle.
JOHN VKind of fuck you uhaul. You have Idiots working for you.
Adam SThey were closed.
Stephen LI received a text with a link to confirm the license plate on the trailer I rented. I didn't see it for awhile and when I clicked the link it had expires and I was instructed to call the Stewart Williams number to confirm. The business was closed by that time. The license plate should have been confirmed by the person checking the hookup before I ever left the lot. Other than that, everything went well.
REBECCA JI had reserved the same trailer in Clarksville when I went to pickup they had given it to another customer. The sales associate was very rude. Location was on Wilma Rudolph. This is how I ended up getting this one in Springfield.
Sam HBe of better assistance. Don’t just say go hook up yourself and then come back in to get us when done to check and make sure it’s hooked up right.
Amanda CVery fast process and the lady was very helpful
STEVEN TI had pre checked on line so the entire process was smooth and efficient. I will go there again if I need a trailer.
Robert LThe rental was smooth and easy. The customer service was excellent.
JAMES JApp is not consistent. I rent from U-Haul several times a year and often have issues with the App. Was unable to return the rental via the App after returning. Please improve.
Gregory BI had to use the insurance I purchased and everyone was extremely helpful, especially Stacey at Stewart Williams company where I rented the equipment. Five stars for all!
Warren EEverything was great and everyone was very helpful. Thank you again
CARISSA GI did not know that for a cargo van (which I reserved) and the pickup trip require a major credit card to use (even though you can change the payment at the end to a debit card). I have only ever used the big box Truck before, which you can use a debit card for no problem. This was crucial information as, thankfully, my sister was with me to provide her major credit card to use the cargo van. Then at the finish I switched it to pay with my business debit card!
Brittney LThis was the worst experience I have ever had. I rented a truck specifically from a location less than a mile from my house. The next day I was sent and email that I now had to travel to a location over 10 miles from my house. This may not seem like a big deal to you but this adds money onto your trip. To my surprise later in the day it is moved back to my original pickup location. The next day I get another email saying that the pickup location is now somewhere else. Again this location is much farther from my home. This is a crooked way to run a company. People go to a location to schedule a truck because it is close. No one wants to drive across town to get a truck and then have to travel at .99 cents a mile just to return the truck. And not to mention you have to fill the truck up with gas as you travel back to the location. So there is more money spent by the customer. I understand profit must be made but treating customers this way is not how you maintain return business. The only reason the stars were good is because the person at my pickup location was nice. That is it. It has nothing to do with U-Haul.
JAMES KLove them there great
Pamela CNot sure that you can improve. Very well executed.
Christopher EI noticed rust on the mechanism to hold the strap down on a car dolly was making it hard to release after the car is on tight. Otherwise, the facility and people were very kind and I was successful in moving a vehicle.
Billy PJusya parking lot to drop off
Marcus BWe dropped off after hours. Didn't come in contact with anyone.
CHRISTIE HJosh and Stacey are personable and alway very professional. I have rented at their location several times and it’s always a great experience. I won’t rent from anyone else. I rarely leave reviews but they really deserve five stars.
Kevin LCustomer service clerk was very friendly and efficient.
Lorri V