Customer Reviews for Stoneman Oil Co
(U-Haul Neighborhood Dealer)

Rating:

5.0

Rental of the truck made our lives so much easier. Greatly appreciated.

Rating:

3.0

Cab of truck could have been swept out. Dash lights on unit were so low and non adjustable that nothing was visible untill pitch black outside. Overall truck ran fine, radio was a plus

Rating:

2.0

The dropoff changed and was not made clear. I purchased it returning to Staples, not Wadena.

Rating:

5.0

Really nothing, he was friendly and helpful, will be renting a trailer or 2 next month from him to finish moving.

Rating:

5.0

tail light out on the left side... had to wiggle wires on the hitch to get the lights to come on ,,,but wiuld not stay on

Rating:

1.0

No one around, truck windows were filthy from a dog being in the truck

Rating:

2.0

Had to wait 2 hours at the u-haul office for the truck because of their website was down. This messed up our schedule when we arrived at Duluth,MN. Duluth office charged us a late return service fee!

Rating:

4.0

The man that rented to us was friendly, and helpful. Knew what he was talking about. Great service

Rating:

3.0

The trailer lights did not work with my vehicle, my car uses a trailer light computer and the trailer lights were LEDs that were not recognized by the computer, had to find a way to modify the connection between, this information about the LED lights would have been helpful before rental.

Rating:

3.0

Truck was filthy when I got it. Was obviously not cleaned before I picked it up.

Rating:

5.0

The small town servicr can’t be beat. When we went to pick up trailer I found I didnt have the right towing equipment. He directed me to Fleet Supply snd when I walked in, he was on the phone telling the asdociate I was coming and what I needed. Another location is closer amd more convenient but they didnt have what we needed. This service was so impressive it will be our go to for out ongoing projects.

Rating:

1.0

I picked up my truck in person 15 minutes before the office closed. The man in the office was rude - he told me I’m lucky I showed up when I did because he was getting ready to leave and then I wouldn’t be able to get a truck. I told him I had a reservation. He said, “I already tuned my computer off” and he reached to turn it back on. While he worked on printing the paperwork I looked around the office. There were six dirty ashtrays in the office and the place smelled strongly of cigarette smoke and propane. Yes. Propane. The U-Haul dealer is a propane vendor, as well. I counted at least three signs that stated, “no smoking” yet…six dirty ashtrays. Safe place. My truck was issued, keys handed to me, and the U-Haul clerk locked the door behind me as I walked out. He left the parking lot before I even found my U-Haul rental truck. I headed home, opened up the cargo area, and was hit in the face by the overwhelming smell of cat urine. It was disgusting!! There was no way this truck was ever inspected upon return from the last customer. The odor permeated everything. I used an enzyme cleaner and spent nearly two hours mopping the cargo area, then sprayed it with Lysol and left the cargo door open to help it air out. None of these things helped. I did not want my belongings to reek of cat pee, and the the U-Haul pick up office was closed, nobody was answering the phone. I called U-Haul customer service and was told I’d receive a new truck and financial compensation for my time and money spent cleaning the truck, and I was instructed to go back to U-Haul to swap the dirty truck for another 15’ truck. I sat in the U-Haul parking lot for 4 hours while various customer service reps tried to figure out how to get me in a new truck. I finally got a manager and he told me U-Haul would not charge me for the miles I drove home & back. I was incredibly frustrated and behind schedule for my move. People were waiting to help me move. I told the customer service manager that the cat pee truck was unacceptable, He told me, with an attitude, “Well, I DID get you a new truck, after store hours, while the office was closed.” I told him, “Every single truck in your lots says “24/7” on it. It took me six hours on the phone to get issued a clean truck. The dirty cat pee truck you gave me NEVER should have left the lot in the first place, so not charging me mileage is not a favor. I lost time and gas driving to and from the dealer TWICE plus the six hours I had designated for loading the truck waiting on the phone while people figure things out. I had four helpers (from out of town) on standby to help me load the truck but couldn’t because it was full of cat urine. My move day has now had to be moved to the next day.” U-Haul issued me a standard $50 reservation refund but that is all. I do not recommend U-Haul as they do not have good customer service nor do they try to make things right for their customers.

Rating:

1.0

Horrible location - office was very bad with outdoor propane heater, extremely dirty, smoking, etc.

Rating:

3.0

I was given code 08BB1597 for $50 credit due to problems but when I arrived to pick up the trailer the person at this location said he had no way to put the code in to give me the credit

Rating:

3.0

Clean the office

Rating:

5.0

Jim did a exceptional job for us! Will use him again Thank you

Rating:

3.0

I had to drive 40 miles out of my way to pick it up to start --- because the local Uhaul rep didn't have one. The trailer floor was filthy dirty, the first trailer had a flat tire (thank goodness there was a 2nd trailer), but would think that if you know someone is coming to pick it, you would make sure that it was in proper working order. I was charged for 2 days on a 1 day rental. I was on hold calling Uhaul 1-800-GO-U-Haul (since Stoneman doesn't have a phone # to call listed anywhere) to get it straightened out for 54 minutes until someone answered. Tried the chat option and got no answer there either! ALWAYS make sure that they are charging you the correct amount when you pick it up. Now I need to wait 3-5 days for the correct amount to be returned. I have rented several Uhauls before from other locations and NEVER have had a problem until this one.

Rating:

5.0

If it wasn't for stoneman oil. I wouldn't have gotten a truck. My first location, Greens plumbing in Detroit Lakes didn't have my truck ready. It was a Scrabble to find me a truck. Yuck!! What a headache. Will only rent from Stoneman in Wadena again.

Rating:

1.0

the guy was very rude told him we would have it there in the afternoon sat and ask what time he close in a rude voice he said well im close just drop it off in front his hrs said till one this was around noon i will never rent from him i will go some where else. i ask him if i turn it in 2 days early if there is a refund of some kind due to me turning it in 2 days early when i rented it and had it for 4 days he said no we dont do that.. i said reason i was asking is cause neice moved from texas and got one he said said that is not the case very rude i am ashamed i have rented from uhaul for yrs and never had been treated like this any questions feel free to email me at brianslooking4u@yahoo.com

Rating:

5.0

The Gentleman was very helpful and quick to return my call

Rating:

1.0

We were not informed that there was a Highway 10 blockage at the location. We wandered all around the area trying to find the truck, and happened to see it only by chance. We had to take a dirt track beyond the blocked off area to get to the truck. Very poor access and no information in advance. The searching took an hour and really delayed our eventual departure.

Rating:

5.0

Great place to deal with - every single time.

Rating:

1.0

Make sure the truck is in good order and runs good

Rating:

3.0

I would have refused the vehicle because it was filthy, however there wasn't another vehicle of the type I wanted available and I was on short timetable. Mr. Stoneman was very courteous and very knowledgable about the vehicle and equipment and UHaul procedures.

Rating:

4.0

Check equipment before leaving location

Rating:

5.0

Service is always excellent.

Rating:

5.0

The guy came out right away, guided me to the spot to park the trailer, and unhooked it for me. I was in and out in less than 10 minutes.

Rating:

3.0

Going from Minnesota to Michigan, you made me purchase 4 days of renting when I only needed 2 days at most. So that was irritating, besides that maybe include a 3 ton winch on some trailers because I hauled a non running vehicle and we used a bobcat to push it on the trailer.

Rating:

3.0

U can stop charging double .

Rating:

3.0

Only issue was that the windshield washer fluid was frozen and roads were wet so I had to stop numerous times to clean windshield. Don’t know if that is pick up location problem?

Rating:

2.0

The blinker lights were not working and there was nut to hitch missing and the other nut was loose. Not much assistance was offered.

Rating:

3.0

The contract I filled out ON-LINE was NOT transferred to this site - the gentleman had to RE-DO everything - which took another 45 minutes ... VERY SLOW ... not what I expected. VERY DISAPPOINTED . . .

Rating:

5.0

Absolutely the best experience I have had picking up equipment. The gentleman was quick and helpful. He also assisted in getting hooked up and out on the road.

Rating:

1.0

Truck issues include fans that would shut off when load on engine, so when driving through mountains no air in cab. Brakes sucked causing horrible steering wheel shaking. Chipped windshield. Location owner smoking inside.

Rating:

5.0

I was very happy with the service and experience!

Rating:

5.0

Service was outstanding. I forgot to get the utility dolly and did not have to ask for a refund as it was noticed and taken off before I could ask. I would recommend this location and Uhaul in general to anyone would listen.

Rating:

3.0

clean truck

Rating:

2.0

The inside of the truck was filthy. We had to clean it before driving. The office is dirty and smells like a dirty ashtray with body odor. The representative is dirty and smells. This man is the poorest representation of U haul we have ever interacted with. The trailer was attached to the U Haul and we were told it wouldn’t be for loading. When Jody asked about unhooking the trailer, he said, “What do you mean you don’t want it hooked up? I just did that!” So we took it home and unhooked it ourselves. We returned the truck clean. The windows were washed inside and out. Leave things better than when you found it; is a standard to live by. Thank you

Rating:

5.0

Enclosed trailer floors are too slippery and not tall enough. :)

Rating:

2.0

Clean your store up and clean the truck before you rent it out again! Folks were decent to work with...but the exterior of the truck was filthy.

Rating:

1.0

Now, here's a location I can comment on. It is the mere shell of a burnt out building, literally. Nailed to it was a key drop-off box. I left the keys in the box after parking the truck next to a smaller one in the lot.

Rating:

3.0

Had a good experience with picking up the trailer and returning it. Had no issues