Customer Reviews for Stop & Shop
(U-Haul Neighborhood Dealer)

33 reviews

4035 E Houston St   San Antonio, TX 78220

(210) 731-6169

Location Hours

  • Mon-Sat: 6 am - 9 pm
  • Sun: 7 am - 9 pm

Services at this Location:

Contact Us

(210) 731-6169

4035 E Houston St
San Antonio, TX 78220

Services at this Location:

Location Hours

  • Mon-Sat: 6 am - 9 pm
  • Sun: 7 am - 9 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER G. 
Rating:
5.0

Customer did not leave a comment.

Jack T. 
Rating:
1.0

Better communication

VENTURA JR P. 
Rating:
3.0

Customer did not leave a comment.

Christian D. 
Rating:
4.0

Customer did not leave a comment.

ATANGA E. 
Rating:
1.0

Customer did not leave a comment.

Adozieya J. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY W. 
Rating:
2.0

Make sure the staff know how to transact for U-Haul. I wasn't told that I needed to return the truck with the same amount of gas. When I asked if I could return the truck to another store, the clerk only said it would “be nice if I returned it back” to her store rather than letting me know it had to be returned to the same store. The website did not let me know that the store was only a gas station and not an actual U-Haul store; I paid to rent a dolly and furniture blankets which they didn't have. Now, I'll have to go through what I'm sure will be a lengthy and difficult process to get that refunded. The trucks and website all advertise a price of $19.95 to rent, but I paid $120 after only driving 48 miles. That's a ridiculous difference. Had I paid for delivery of the items that I moved, I would've also had someone assemble my items all for the exact same price. I admit, I've never had an issue with U-Haul before when renting trailers, but I am very disappointed with this service. I don't believe I'll be renting your moving trucks again.

ANDREW E. 
Rating:
2.0

They were not very informative at this location. The customer service when I called was awesome at Uhaul.

Arlina C. 
Rating:
1.0

Make sure your dolly that you rent and paid for is inside the truck I made the mistake when I got to the location for me and I was never reimbursed

Steven M. 
Rating:
1.0

I had a horrible experience that I am still trying to rectify. I borrowed a truck around 8:47pm was told to return by 1am. Only needed to transport 1 item (Bed). Returned it before the 1am. Next day I'm being charged $60 for an extra day. I have called the location 3x and Steve keeps saying he's busy and will call me back. I am still waiting for my call back. I called uhaul and placed a complaint. The gas station has cameras. Review the cameras and see we handed the keys prior to the 1am deadline and stop trying to steal money from your customers. Never again!! Will keep waiting for my call.

CHIDINMA CHINENY K. 
Rating:
1.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
1.0

The guy was a jerk and never checked my truck in. I had to go back a few hours later to make sure it was done.

LINDSAY G. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
2.0

Very questionable area. We left a document in the truck and decided to just get it from elsewhere as we didn't want to go back, especially at night.

Kendra W. 
Rating:
1.0

First off it is a gas station and the person working takes care of store customers before U-Haul you have to wait. When I went to leave there was a homeless person sleeping in the back of the truck more time to wait while cleaning his mess out. Same waiting experience taking truck backbit longer wait time because store was busier. This should not be a U-Haul vendor. NEVER wil I use this location again.

Keith G. 
Rating:
4.0

Customer did not leave a comment.

Clarissa V. 
Rating:
4.0

Customer did not leave a comment.

Luis M. 
Rating:
4.0

Nothing it was a great experience with great service.

DURRELL B. 
Rating:
2.0

I had my reservation at nachadoches location, at VERY last second i was told by an unfriendly operator to clear across town to pick it up. The truck was so full of bugs I had wash it before I hit the road.

MOHAMMAD K. 
Rating:
3.0

Customer did not leave a comment.

Dugan H. 
Rating:
1.0

The equipment I PAID for wasn't at the location (appliance dolley). However, online it said it was available. I didn't notice the dolley wasn't in the truck until arriving at my destination. I was told that I would be reimbursed for this but I wasn't. Also, they had me go to a different location and there I had to pay again. I was behind on time because of this which made me miss my drop off time. I was then charged for an extra day. Still no reimbursement.

Bryndi D. 
Rating:
2.0

The truck did not have a muffler. The attendant did not know the rental process (I selected the mobile pick-up option, but the key was not in the truck and the attendant didn't know where it was. Then... she wouldn't give me the key even after i showed here my phone's screen that showed the rental process was completed. said, " take your keys". She proceeded to call the store owner and make me wait 15 minutes to take possession of the keys. Once I had the keys, I turned the truck on and discover that the engine has no muffler. After a 15 minute drive to the office my ears were ringing. At this point, I realized that it was not safe to subject my ears to the noise level of the motor. I called UHaul, and asked for another truck. At first I was told no. After I explained and insisted, I was put in contact with the Area Manager, whom offered no apology for my trouble or time lost. He did find me another truck. He transferred the rental to the new truck. So, after 3 hours of wasted time I finally had a baseline of quality of service equipment. Also, I lost 3 hours of work time with the truck rental, which was not extended on the new contract. a month ago it was drug needles in a dirty truck, then two weeks ago, the location did not have the truck that I had reserved (I never got the $50 from U-Haul for failing the reservation guarantee). I had to drive to another location and make a completely new reservation. This time there was no muffler and the attendant wouldn't give me the keys. UHaul is performing at a solid "F".

LOGAN O. 
Rating:
1.0

The guy in charge of the location is straight up rood and offensive. Told me to drop the uhaul somewhere else or he was going to beat me up

ALEJANDRO V. 
Rating:
5.0

She was awesome.

Lisa M. 
Rating:
2.0

truck was old, dirty, inside out. Console was off its pegs, cigarette butts and ashes throughout. Super strong odor of cig smoke, just plain dirty inside.

Juan D. 
Rating:
2.0

Firstly, I requested to have a dolly with my uhual and I was charged and I didn't receive one. Secondly, I was told that I would receive my initial payment of $80 back when I paid the final balance which was $112. I have yet to receive this. I was double charged and my account is now overdrawn. This is not a real uhual store. This is someone who has bought their own trucks and now rents them out. They are located in a corner store for Christ sakes. I will not be going back to this location. 10 out of 10 DO NOT recommend.

Joanna S. 
Rating:
3.0

Na

Jennifer D. 
Rating:
1.0

Workers do not know what is going on.

antonio C. 
Rating:
5.0

Very friendly person that helped me with the rental, was fast and easy....same with the return.. I would recommend this store to anyone specially because of service...thank you!

Evangelina F. 
Rating:
4.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Send my money for towing your trailer I would love too have a supervisor call me to get this done 831-710-0278 not happy with service

Kelvin J. 
Rating:
5.0

Customer did not leave a comment.

Megan H. 
No reviews have been submitted for this location.

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