Customer Reviews for Stop N Stor Stow

All good

I had to make a call prior to our pick up due to a mistake on our end, and that conversation was a bit awkward and off-putting. However, once we actually arrived, the ladies at both the pick-up and drop off were wonderful. They were knowledgeable and helpful. Also, prior to drop off, we were contacted to be sure we were on schedule as there was a family waiting for the truck we had. The woman was professional and polite and, even though it wasn't for me, it was nice to see that they care about each of their clients. I would rent through Stop N Stor Stow again.

The lady that was supposed to do our paperwork left early so we had to do a phone sign out. The lock was difficult to maneuver. My reservation changed last minute without my knowledge and I wasn't made aware. A voicemail was left while I was at work so I didn't get it until I was driving, and therefore didn't check it. No text or email was given to me. The delay on getting the key out of the lock and having to get a trailer in Ravenna caused us to get to our location almost at dark and we couldn't end up loading our vehicle that night. We had to go back to columbus and return the next morning. Will not be using uhaul in the future

Give the customer options on where to park in the event personnel are not available (within the gate of Stop n Stor or outside of the gate).

I would recommend the storage unit but not uhaul its self. If u give an option to pick up at a certain location then make sure u can. Also let ppl know that using cash, there is an additional deposit. Then when trying to use a card, the software uhaul uses wouldnt take my card. We had to call over the phone to get card to go through. I will never use uhaul and would recommend my friends not to as well.

Waited 15 min and the attendant was absolutely rude when I got there. Tried to recharge me for the care that I already purchased. Would not recommend U-Haul to anyone at this point

Personnel seemed like she couldn't wait to get us out the door. She acted like she was too busy for us.

They never answer calls or put in my usage

The truck drop off was easy, and the staff was friendly. However, the entrance was easy to miss and the gate was closed (!) I don't know, maybe it opens automatically when you pull in front of it, but I didn't want to risk it with a big truck. Fortunately, there is another entrance (which is actually an exit) that you can take to get in.