Has great customer service !!!Elizabeth W.
Customer Reviews for Stor It Maple Grove
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Continue giving good service!Catherine P.
Give Brandon (the man working the front desk who checked me in) a free lunch or something. Great customer service and wanted to make sure he got a shoutout for helping me through my first pickup rental.Brandon F.
Customer did not leave a comment.LAURIE M.
Customer did not leave a comment.Christopher M.
Customer did not leave a comment.thrisia M.
The gentleman working their Sunday was friendly and very attentive to what I was asking for.LANCE H.
Great experience and customer care.Darrell H.
Customer did not leave a comment.Sharon B.
Customer did not leave a comment.cameron G.
Apparently I was signed up to do check out and check in thru mobile app but told nothing about it. Turned into big mess. Picked up truck via the outside box with code. Brother dropped off truck was told would be 1/2 hour to look at it so he left the key. Called twice by office. Loaded app but nothing there. Called 800 number twice and ultimately drove 40 min back to office and told they had taken care of it. Also told I should communicate better. Had tried at least twice to call the office and it went to voicemail. I did leave 1 message. This location understaffed to do truck rentals and storage rentals. If I want to rent a truck I will go to a U-Haul facility.Lynn S.
The service I got today was excellentDaniel P.
Customer did not leave a comment.James G.
Customer did not leave a comment.PAUL H.
My checkout was not good because the office was closed and the online checkout did not work for me at that time, so i had to call and check out over the phone which took some time.Leo C.
Customer did not leave a comment.Cyle C.
Renting via the app was kind of time consuming, but I will rent again. In person is just easier.Shannon S.
From using Uhaul in the past we value Uhaul employees being present at pickup locations. Frustrating processDanny C.
Customer did not leave a comment.BARTLEY M.
Everything was great, staff were both friendly. Fast checkout and return was painless and easy. Overall a great experience.Jeremy H.
Customer did not leave a comment.Jerome A.
Very nice people. Easy experience. Will definitely use them again!!!!Julie H.
Customer did not leave a comment.Craig L.
Allow unlimited mileage for local rentals.Augustin A.
Customer service rep. at the store was very helpful and made our move easier.Robert T.
I won't go anywhere else to rent a U-haul then customer service at maple grove and emerald is by far the BEST!!!! Thank youJackie M.
Customer did not leave a comment.Kari S.
You guys billed me twice. When I spent 10 minutes on the phone finding out why you told me it happened to a bunch of people and I had to wait 7 to 10 days to get the money credited back. So now I dont trust giving out my credit card to you guys. Thanks for the inconvenienceshaun M.
I didn't have a problem with how I was treated with the workers at this facility. What I am furious about is the fact that it was not made clear to me that I would be charged a $30 "fuel fill-up service fee" I knew that I would be charged $4.25 per gallon to fill up the truck, which was almost double what fuel costs in this area, but the $30 fee was not disclosed. I would like that reimbursed or taken off of my bill, but I doubt that will happen. Not happy with U-Haul right now and would not recommend anyone to use your services, unless this gets taken care of.Tony S.
The staff at Store-It were friendly, problem-solving and helpful. U-Haul however made the process absurdly complicated. I was mistakenly booked for two trucks for some reason. The process to submit photos reporting the current condition was unnecessarily complicated. I had to spend almost an hour on the phone to get that done and I only had the truck reserved for a limited amount of time. I gave two stars not one because once I got the truck, the 15 foot worked well and was effective to help me complete my move. Had the process to get the truck been simple, I would have given 5 stars.Tyler P.
Customer did not leave a comment.Jerrico J.
I don't feel any Improvement was needed very friendly very courteouspatricia G.
Customer did not leave a comment.Ryan Z.
Pick up was easy in person. The app and website did not work for me to check the equipment in which has now led to an extra day charge that I am trying to figure out.Sarah B.
Customer did not leave a comment.Steve M.
Professional, helpful, and make the experience easier thank youMike R.
I had scheduled 7 hours. When I picked up the truck, they said I had to have it back in 6 hours, because another party had reserved for 4pm. We made it, but I didn't appreciate the restriction. Everyone was friendly and nice!Cathy D.
Customer did not leave a comment.Carol C.
Customer did not leave a comment.ryan W.
The customer service was excellent. Thus gentleman was so helpful and knowledgeable . I have never been to a uhaul place like it before. Keep up the good work.TINA P.
UHaul Has just always been there for me! We had a rough start, because my debit card wouldn't go through and there is plenty of money on it. So my son finally paid with a credit card. But everything turned out well. We finished two hours early! It was great.nettie W.
It was a good experience, good rates, will rent from again.Ronald M.
they charged an additional $5.63 for no written reason.michele B.
We are loyal customers and continue to recommend them for short and long hauls.Chuck H.
Coffee? Donuts?? I always get good friendly efficient service at this location. God forbid I need to move again...Uhaul it is!CHRIS P.
Tire pressure was low so checking that ahead would be good. Also it was very nice to start with a full tank so there was no calculating necessary to refill - thank you. All I had to do was to dill it up.Scott M.
Customer did not leave a comment.Darien S.
Customer did not leave a comment.Joshua S.
Customer did not leave a comment.Jesse R.
The employees were really friendly and helpful.James B.
I can't recommend that anything change because it was excellent and above service. I give it 5 Stars!Suzy E.
Customer did not leave a comment.Kathleen B.
Customer did not leave a comment.Ashley P.
Customer did not leave a comment.Michelle S.
Customer did not leave a comment.Debdatta D.
Customer did not leave a comment.alan M.
I rented a UHUAL from 9AM-9PM the same day. The employee told me to bring the rental back before that time and place my keys into the lock box that evening, if returned after hours. I returned the truck at 6:15PM the same day. I drove the truck less the 10 miles and was given a truck with half a tank of gas. I put $15 of gas at 2.999 gallon to cover the gas used. I was charged $40 for filling the tank of the truck. Thus, a $60 rental, turned into $115 because I was charged for an extra day and gas that was not needed. I will never rent from UHUAL in the future, I do not have the money during a stressful move to be thrown around like this.Lauren T.
Great customer service ! Thank youMELODY B.
nothing it was perfect!!!! FIVE stars!!!!!!!!!!!!danielle B.
Customer did not leave a comment.John R.
Was easy to pick up and return snd the staff was very courteous and professionalJohn R.
Customer did not leave a comment.karen B.
Very good services. Very friendly staff. Moving the stuff was a breeze. Thanks!Krishna K.
You have it down to a science. Very efficient and pleasant experience.Kathy B.
Customer did not leave a comment.Nancy M.
Customer did not leave a comment.Donald P.
The employee was very friendly and efficient. Easy process. Thank you!Summer A.
Customer did not leave a comment.Dennis L.
Great customer servieNicole O.
Customer did not leave a comment.David S.
Clean at least front window!Kathy N.
Customer did not leave a comment.Kalin W.
Truck was full of water in the truck bed. Attendant would not clean it or provide a broom or rags to clean. Message said windshield washer fluid was needed.joe F.
Customer did not leave a comment.Shannon R.
I was charged for 26 miles , I only went 4 miles.. The person inside just handed me the keys and said OK ..I did not know what truck usually a person comes out and goes over the truck with you in the miles so I am very dissatisfiedmarta L.
Keep being awesome.Kenon C.
Customer did not leave a comment.Tuan H.
Awful!! The lazy middle aged man I checked my truck back into kept saying he is NOT U-Haul just a reseller of? He would NOT come check the trucks condition nor the gas level. NO surprise I see a fuel fee on my receipt. I do have the gas receipt and a picture I took of gas gauge but doubt Ill see any reimbursement. NEVER use this location!! Only go to a UHAUL rep, they come out at check in!!!Laura M.
I am 60 years old and the guy could not help me lift a couch. He saw me struggling with it and said he could not help cuz he would lose his job over insurance reasons he was very kind and I did not want the man to lose his job. What could I possibly do to to sue him. What happened to common courtesy? This whole insurance thing is out of control. You're a facility and everything else was okay I would use you again I have for the past 3 yearsJudy D.
Customer did not leave a comment.Azalea B.
Run it thru a car wash. So many smashed bugs on windshield I had to clean before I could see out to safely drive it. Extremely nice guy in the office.LAURA M.
My experience with the U-haul truck was okay but the air conditioner kept going in an out an sometimes didn't work but overall the truck was good. Now my experience with Stor-It the dude that did my check out with the u-haul truck he was very rude an disrespectful...OMG!...I will never buy or rent anything from Stor-it on Maple Grove @ Emerald I don't care what color a person is they should never be disrespected.latovia F.
Zach at the facility, and everyone I spoke to on the phone was courteous, helpful, and interested in getting me a truck the same day, which was very important to me as well. Instructions, terms, conditions, everything was essentially run of the mill, understandable, and simple, and it was so easy to get a pickup rented the same day to move furniture. I was very impressed and thankful for the good experience. Just keep up the good work.John S.
Customer did not leave a comment.kirk K.
Thank you.JoDell D.
Please fill all your vehicles to FULL on gasoline. It is such a hassle to fill a tank to 1/4, 1/2, or 3/4. The truck I had last time was a partially filled and it really was not pleasant, this time it was full and made the rental much more enjoyable and hassle-free.Jerome S.
Customer did not leave a comment.Donald B.
I didn't like the fact that no one was around during open hours when I returned the truck. Plus, they charged me $25 for cleaning.. what is up with that. The truck was as clean when I returned it as I got it.......... not a good experience herebrent E.
Customer did not leave a comment.Emily P.
Customer did not leave a comment.David L.
Customer did not leave a comment.Robert G.
The customer service was excellent. The truck should have been cleaned before I took it, but it still served my needs. The truck was maintained and ran well.Sunny A.
I had rented this particular vehicle the previous week and then I returned it for only one day before I rented it again. When I picked it up the paperwork said the tank was full but as soon as I drove it off the lot the gas gauge was tetering just below full which tells be that the previous renter didn't fill it up and only relied on the fuel that was already in the tank so I ended up paying for the fuel they used as well as. That was the disappointing aspect of the rental. The vehicle itself was quite sufficient.Kris Z.
Good job guys no complaints! Thank you!DIRK D.
No improvements needed . . . a good time was had by all !Dave H.
Customer did not leave a comment.raymond S.
Customer did not leave a comment.James T.
The website changed my location- I called uhaul and both reps I spoke could not care less. I had a poor experience with uhaul overall and will be renting from others when I can. The location I was swapped to was very good (as rated above).Zachary R.
Customer did not leave a comment.Geri M.