Customer Reviews for Stor Moore YVA LLC
(U-Haul Neighborhood Dealer)

163 reviews

6000 George Washington Memorial Hwy   Grafton, VA 23692

(757) 886-5862

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(757) 886-5862

6000 George Washington Memorial Hwy
Grafton, VA 23692

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This location was on point. I pulled up out from of location. A lady came out check out the trailer, asked me how was my trip & if I had any problems with trailer. I disconnected trailer. She said all was good I would receive an email.

Dwight F. 
Rating:
5.0

Maybe include a few more instructions for where to park the drop-offs. I had a 26' truck and was very concerned I would block something important, and there really was no signage. I based my parking spot off of a few other U-Hauls that were around, and even then I ran the risk of blocking the location's mailbox due to lack of space.

Austin M. 
Rating:
5.0

The staff here were friendly and accommodating.

David W. 
Rating:
5.0

Drop off was quick and easy, thanks

Nicholas G. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK W. 
Rating:
5.0

how many people actually just drop off and never comment on problems just on condition no new dents, clean , afraid might be charged extra cracked tires however should be

MERVIN Z. 
Rating:
5.0

Customer did not leave a comment.

Billie H. 
Rating:
4.0

Customer did not leave a comment.

FREDERICK W. 
Rating:
5.0

Vans have had dirt and animal hair in cargo area several times.

DIANEMORANO S. 
Rating:
5.0

Customer did not leave a comment.

Na-Asia M. 
Rating:
5.0

N/A

Camilla F. 
Rating:
5.0

Nothing to improve from my experience.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

Berry effective and efficient Great personalities

MICHAELCOLIN M. 
Rating:
4.0

Customer did not leave a comment.

Steven H. 
Rating:
4.0

I was only there three minutes but speed is a good thing. I had a lot better experience than three weeks ago when I had a lot of trouble finding the location

chris N. 
Rating:
5.0

Customer did not leave a comment.

Caroline S. 
Rating:
5.0

Customer did not leave a comment.

Eunsil L. 
Rating:
4.0

Customer did not leave a comment.

DONALD LEE B. 
Rating:
5.0

Customer did not leave a comment.

Laura T. 
Rating:
5.0

Always a good experience ! GoYorktown Va u- haul!!!

Jon A. 
Rating:
5.0

Was somewhat difficult to move van from the last parking spot. Other than that everything was great!

David P. 
Rating:
4.0

Customer did not leave a comment.

Jeff H. 
Rating:
3.0

Vehicle was old, did sound safe. Back door security lock did Not work. I had to secure the door with a rope, after had the door coming open while driving, another driver noticed and signaled to me. Did not have additional equipment requested. Not a good experience.

Luis P. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
4.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Lovely folks, polite and helpful even while maintaining physical distance due to the pandemic. Location was easy and convenient and we were in and out with our trailer in about 10 minutes.

Rachael R. 
Rating:
5.0

Customer did not leave a comment.

Travis L. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Customer did not leave a comment.

Dan D. 
Rating:
5.0

The clerks at this location were very helpful and courteous.

Daniel D. 
Rating:
5.0

Really nice staff

PAMELA M. 
Rating:
5.0

Great experience from beginning to end!

James C. 
Rating:
4.0

I was sent around to 3 stores thar said the other store Would do a one way trip. None of them did... wasted half a day chasing a ghost because the different stores don't communicate

Evan Y. 
Rating:
5.0

Customer did not leave a comment.

Rochelle H. 
Rating:
5.0

Equally, great!

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Sam Y. 
Rating:
4.0

Customer did not leave a comment.

Mark E. 
Rating:
5.0

Update the instructions to say that the key drop is in the door of the building, not in a lockbox on the outside of the building.

C Michael H. 
Rating:
5.0

Very friendly and helpful customer service. Easy pickup and return and the equipment was in excellent condition.

David B. 
Rating:
5.0

The office staff was wonderful! They went out of their way to help me. I was surprised, however, when I received my receipt the next day to see that the rental of a 19.95 van actually came to 38.99. People need to pay attention to the mileage charge. Although I only drove it 21 miles and brought it back with more gas in it than it had when I rented it, it was more than I had expected.

andra P. 
Rating:
5.0

longer rental hours then ten hours per day

Charles H. 
Rating:
5.0

The only thing that would have made it better would be snacks and drinks, the location is easy to find and quick to process and leave.

Josh J. 
Rating:
5.0

Customer did not leave a comment.

stephen F. 
Rating:
5.0

Very helpful employees, was a pleasure.

Jeff D. 
Rating:
3.0

Scheduled to pick up truck in Smithfield but was told to use this location instead. It was very out of the way, but otherwise fine

Brittany G. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

I can not say enough good things about the service I received.

Brett B. 
Rating:
5.0

Customer did not leave a comment.

carol W. 
Rating:
5.0

Very good!

Lan L. 
Rating:
5.0

Customer service was excellent. Will be a repeat customer

Rachel B. 
Rating:
5.0

your rate per mile is way high. This may cause me to rent from some one else.

john W. 
Rating:
5.0

Great customer service

Ken B. 
Rating:
4.0

The truck that was rented had a leaking fuel cap. Everytime I stopped or made a right turn, fuel would pour out of the tank like it was coming out of a hose. Brakes were in not very solid for a truck of that size. Truck needed a tune up and maybe a transmission service.

Peter B. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

Melissa I. 
Rating:
5.0

Not a thing. They called me the day before, were ready for me when I arrived, and had fresh donuts. What more can you Ask for. Thank you.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Kimberly L. 
Rating:
5.0

Customer did not leave a comment.

Latoya B. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Appreciate the getting the truck

Roland W. 
Rating:
5.0

very good service at this location

Lee E. 
Rating:
4.0

Customer did not leave a comment.

Toby P. 
Rating:
3.0

The chains from the trailer to my truck took over 20 minutes to connect. I w2ould recommend they have extra hooks or something that can make attaching the chains easier.

Jim B. 
Rating:
5.0

Customer did not leave a comment.

Lewis M. 
Rating:
5.0

Very easy and friendly to work with. Karen was great!

PAUL T. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

Pascal T. 
Rating:
5.0

Customer did not leave a comment.

Tim M. 
Rating:
5.0

The people at this location are extremely helpful and attentive. I've used other Uhaul locations and this one is far and away the very best.

Michael M. 
Rating:
5.0

Nothing, everything was great at this location.

DAVID D. 
Rating:
4.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Great team at this location .Everyone works together to expedite customers quickly. Very organized.

David S. 
Rating:
4.0

Customer did not leave a comment.

maya B. 
Rating:
4.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Jesse H. 
Rating:
5.0

Customer did not leave a comment.

TIM Q. 
Rating:
5.0

Customer did not leave a comment.

Lindsey V. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY B. 
Rating:
4.0

Customer did not leave a comment.

Albert W. 
Rating:
5.0

Customer did not leave a comment.

Raj N. 
Rating:
1.0

I ordered a 10' truck and they gave me a15', using your numbers it cost me 24 more gallons of gas, at $2.59 per gallon $62.16 added expense for the 1439 mile trip, plus my wife would not drive the bigger truck so I had to get a hotel room that cost me $103.50, I have copy of bill. I feel I was over charged $165.66 plus my time. Not a good experiences. Look forward to your reply.

Jackie S. 
Rating:
2.0

Customer did not leave a comment.

JOSEPH T. 
Rating:
5.0

Customer did not leave a comment.

Stanley S. 
Rating:
4.0

Customer did not leave a comment.

Jim T. 
Rating:
5.0

Customer did not leave a comment.

Erin H. 
Rating:
4.0

Customer did not leave a comment.

Barry S. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
1.0

U-Haul are crooks. They have you make reservation at your preferered location then tell you they don't have it and you have to drive further to get a truck. Both at check in and check out my card was charged 13 dollars more than quoted. U-HAUL SUCKS

jade R. 
Rating:
4.0

Parking at the end of day drop off was very difficult. Trucks filled up most spots which made trailers difficult to park. Perhaps designated truck only parking and trailer only parking would make things easier. Other than that it was a wonderful experience and great deal for the move I was conducting.

tony W. 
Rating:
5.0

Wonderful Customer Service....Well Done

Edward G. 
Rating:
5.0

I had a very pleasant experience overall and would recommend U-Haul to anyone

Denise H. 
Rating:
5.0

They did a great job. I was in and checked out on time with no hiccups. Thank you

Loren K. 
Rating:
4.0

I didn't realize there was a whole in the truck cabin all my stuff got what was never told, but when I reviewed the contract say I accept responsibility. Read your contracts don't trust uhaul I guess.

Joshua S. 
Rating:
5.0

Very friendly and helpful staff A++++ keep up the great work!!!

Cynthia S. 
Rating:
5.0

Friendly staff and went out of there way to assure we had a truck. Very professional.

Robert G. 
Rating:
5.0

Outstanding staff! Quick processing and very professional service.

dennis M. 
Rating:
1.0

Customer did not leave a comment.

Samantha D. 
Rating:
3.0

Have the vehicle in location of choice.

Elizabeth F. 
Rating:
5.0

Customer did not leave a comment.

Bill S. 
No reviews have been submitted for this location.

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