Customer Reviews for Stor Mor Mini Storage
(U-Haul Neighborhood Dealer)

Rating:

3.0

It smell like cigarettes badly, and when we picked up it wasnt left with a full tank it was a 1/3 of a tank.

Rating:

5.0

Easy drop off , in and out. No issues!

Rating:

5.0

Brian was amazing, kind and helpful. Answered all the questions asked and was very helpful when making decisions. I highly recommend this place for all your storage needs!

Rating:

5.0

Had a great experience with this location. Truck was ready to go. The manager was very pleasant and helpful. Will definitely use this location again if the need arises.

Rating:

5.0

Simple process to pick up and drop off a car hauler trailer. Equipment was in good shape and got our stranded vehicle home safely.

Rating:

2.0

The guy I rented from was rude and not helpful. Asking a simple question he acted like he was incredibly inconvenienced and annoyed. I’ve rented U-Haul many times but I would not recommend this location.

Rating:

4.0

Service great.

Rating:

5.0

Friendly and quick

Rating:

5.0

Brian was great to work with and very accommodating.

Rating:

3.0

The tailoring system is dangerous with no trailer dolly to assist in connecting and disconnecting. The trailer also leaks. A moving company should have equipment that is more courteous to customers belongings.

Rating:

5.0

The representative was super helpful and very courteous will definitely rent there again!!!!

Rating:

1.0

Employee at desk is confrontational, short, rude and frankly if I didn’t need my equipment so badly I would have walked out. Barely got off his cellphone talking to a friend to explain equipment operation.

Rating:

5.0

Great service

Rating:

5.0

This move was extremely stressful. I'm a Single Mom.... I was greeted when I came in the door to pick up the truck, with "Hello Jennifer" I wish I could remember his name (my brain is fried 🤔🤦) Thank You for a wonderful, easy, professional, friendly service experience!!

Rating:

3.0

Truck was beyond dirty , cab was dirty/ box was dirty truck pulled hard to right and shook at 55 mph I have rented several trucks/trailer’s from u haul in the last few months. This one was by far my worst experience

Rating:

3.0

My moving pads that I ordered were not available.

Rating:

5.0

Made it very easy to rent from this location. Highly recommend!

Rating:

3.0

Oil trailer so it’s easier to secure to vehicle and ramp to stay down

Rating:

5.0

N/a

Rating:

5.0

Brian is the best. I will be back if I need to rent again. Thank you.

Rating:

5.0

Safe & convenient. Great place to keep your stuff

Rating:

5.0

All good, Brian is a good representative!

Rating:

5.0

Air conditioner and heater was not functional.

Rating:

5.0

I had my storage garage for many years and never had any problems, staff was always friendly, it is very well maintained.

Rating:

5.0

I would definitely would recommend this place! Also, it is affordable, clean and well maintained!

Rating:

5.0

Thanks Stormor!

Rating:

5.0

Nothing everything went perfect and your customer service rep had everything ready to go

Rating:

5.0

The gentleman at the store was very helpful and efficient in getting me in and out in an expedient manner

Rating:

4.0

I had excellent service, the only complaint is that I left the gas tank at 5/8, which was required. I spent $25 and still was charged $9, and I don't believe the gentleman checked the gauge accurately. Thank you

Rating:

5.0

perfect manager,helpful,and gersonal. great area and easy to get to. thanks denese

Rating:

5.0

Really easy process. I have used self rental before and the lock boxes at this location are much more user friendly! It was super easy to get in and out of as well. Was thankful for the pictures showing where the lock boxes were couldn’t see them right away.

Rating:

5.0

Best place to storage your things & very nice people working there.

Rating:

1.0

Have inside dementions on your website upfront. I rented a 9by 5 that was only 45 inches inside demention. Paid for it but never used. Should not have 9x5 on trl if it's not. Will never use u haul again.

Rating:

5.0

Great moving experience thanks to U-Hal

Rating:

5.0

Brian was very helpful and always considerate, it was a please dealing with him, and we always felt that our belongings were safe and secure.

Rating:

4.0

Why did the truck not have a ramp. The entire point of renting these trucks is for a ramp. Thought all uhaul trucks had a ramp, lower height, better than other companies. Where the fuck did the ramp go

Rating:

5.0

Super friendly and great service.

Rating:

5.0

Everything was made up easy.

Rating:

5.0

Quick and easy to deal with

Rating:

5.0

Brian was a great guy, friendly and helpful. Would definitely use this facility again

Rating:

5.0

Great experience and the person renting me the truck was great!

Rating:

3.0

Customer service very dry, and not very helpful. Just another customer picking up a truck to him. They know your policies, but aren’t very informative to first time users.

Rating:

1.0

I am very disappointed at the experience.

Rating:

5.0

Thanks for a positive storage experience. Everything was as expected! I appreciate the prompt response to any of our needs.

Rating:

5.0

Quick, Courteous and efficient service. I will always runs from this location.

Rating:

5.0

I was credited for the month of December even though we were 5 days in when I moved out. I appreciate that.

Rating:

5.0

I personally feel that the past two property manager that’s been in charge are not people friendly nor do they show great customer service skills. When your dealing with the public you have to be a little more professional and that was the main reason for me removing my belongings from the premises! I wouldn’t recommend anyone at this personal time. Maybe in the near future. Sorry I’ve been a customer of yours for over 5+ years and have dealt with several property managers to be able to voice this opinion without bias! I’m sorry for being so direct but to help you better your business it’s best I be honest! Feel free to contact me at anytime if you have any questions or concerns.

Rating:

3.0

No complaints at all.

Rating:

4.0

N/A

Rating:

5.0

I had a unit for 3 1/2 years. Never had any problems. Special thanks to Brian at the Oswego Illinois location. His assistance with closing out my unit was much appreciated!

Rating:

3.0

Somewhat difficult to see from the street. But the staff was extremely friendly and efficient!

Rating:

5.0

It's nothing to improve, my husband was very happy with the service and trailer, we recommend this location very much. Everyone was the very helpful and friendly and helpful staff make all the difference, thank you,

Rating:

5.0

Very polite and helpful service.

Rating:

1.0

Everyone I talked to from Uhaul customer service on the phone or over the internet was amazing! They were friendly, professional, understanding, and easily accommodating. However, the man at the pick up location, assuming he is the manager or owner of Stor Mor Mini Storage, was extremely rude! He spoke to us like we were idiots. He was frustrated and not understanding. He was not able to help us if we needed it during our big move. I am glad that I only had to deal with him during pick up. Because of his service representing Uhaul, I doubted using Uhaul ever again! Like I said before, luckily all of the people who work directly for Uhaul saved my view of the company. Maybe, remove your equipment from his location...

Rating:

5.0

Only issue was finding the link to do the no contact pick up and drop off

Rating:

5.0

I received excellent service working with this u-Haul location.

Rating:

4.0

Make sure the vehicle being used is clean inside and out. It needed swept inside, badly, and when I stopped to fill the gas I had used, I tried, in vain, to get the bug guts and smears off. But I couldn't reach it all and they had been there awhile.

Rating:

1.0

I was charged 40 dls as rental charge on top of the 19.99 this was not part of my quote and it was not advise at time of rental either. The guy that rented the truck was very nasty and disrespectful, I was 5 minutes late delivering back the truck and I told him I was going to put gas but to avoid being late I was just going to deliver as is and pay for the gas and he said that I was 5 minutes late and that he was going to charge late fee so then I say ok then let me go and fill out the tank since you will be charging late fee I Mimis well be late 5 more minutes and turn it in with full tank and he took the keys of my hand and say nooo ... he was very rude I just left there cause I was afraid he may push me or hurt me... so I was ok with the gas charge and the extra time fee for 5 minutes over my 5 hour rental but I do not agree and don’t know what this rental charge of 40 extra dollars is for. Will never use and will make sure to advise everyone that Uhaul is fraud as they don’t charge 19 dls they charge 59 dls per 5 hour

Rating:

3.0

The location was fine, but the 24/7 pickup was a nightmare. I waited nearly 45 minutes for my info to be verified before I could receive the access code for the key. Numerous attempts to reach the department responsible for the authorization was a waste of time oh hold for the entire 45 minutes. If you’re trying to make it convenient, then some serious work needs to be done on this process.

Rating:

5.0

Brian Orta went above and beyond to communicate with me and sort out booking issues on one of the busiest days of the year. He was awesome!

Rating:

5.0

I would recommend that you get the ability to pay online. I live over an hour away I cant bring payments in all the time and I don't like giving out my information over the phone. Please be more convenient for people who want to pay online

Rating:

3.0

Apparently, staff from Montgomery, IL U-Haul dismissive since I came in on a Friday to grab a van without reservation. This attitude affected his work product since he was confused with how to spell my name, Bred [Brad], when setting appointment with Oswego IL U-Haul. Also, van wasn't available. However, Brian from Oswego made it happen. Thank you Brian!!

Rating:

5.0

The guys here are amazing, very helpful and I would use them again

Rating:

5.0

Great customer service, even got me a trailer for motorcycle specific instead of a regular 8x10.

Rating:

5.0

Brian was fantastic. if he treats every u haul customer like he did me you will have a lot of happy customers

Rating:

2.0

attendants attitude not real inviting. the office reeked of smoke, unbearable

Rating:

5.0

Experience was fine. No suggestions.

Rating:

3.0

Office smelled like cigarettes. The truck was dirty. However, the guy that checked me in/out was kind, friendly, and knowledgeable. And cannot beat the price.

Rating:

5.0

We rented 2 large units for over 4 years. I cannot say enough about how professional and courteous both the owner and managers have been. Absolutely outstanding.

Rating:

5.0

Staff was always very helpful . And friendly . I have already recommended your business to friends and family.

Rating:

5.0

Very quick and painless!

Rating:

5.0

Alex was extremely helpful and friendly.

Rating:

1.0

Kiosk did not work. After 20 minute wait on phone, he said it's working. Sorry, it was not. Looks like I lost my 6 bucks. He said also that the cold may have something to do with it. It was 20 degrees

Rating:

5.0

Everything was great. Do I get credit for the rest of the month 13 days thanks.

Rating:

5.0

Great people running the place!

Rating:

5.0

Easy access , clean, safe!

Rating:

5.0

Nice

Rating:

5.0

Ghhk

Rating:

5.0

Tim, was the one that the storage unit was for and we had a great experience. The staff was very pleasant and helpful with everything.

Rating:

5.0

close and convenient, very nice

Rating:

1.0

My furniture was damaged from a ceiling leak. I lost a sectional, queen mattress, box spring, armoire, dresser, 2 night stands, a head and foot board for the mattress, and a mirror. Avoid at all costs

Rating:

5.0

Everything went smoothly with both renting and closing our unit.

Rating:

5.0

Staff at Stor More was just fabulous. We never had a single issue thru a long move transition. Facility nice clean. Very open access to units. Better than anything else in the Aurora Area.