This vendor is not really a U Haul store. One truck, a counter sales person who maybe handles 1 sale a week.Pat S.
Customer Reviews for Storage 1 Of Norman
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Gentleman at this location was friendly and very helpful.Robert B.
Our customer service rep at this location was awesome and very friendly. Most pleasant experience, fast and efficient service. U-Haul rocks!!!nona P.
Customer did not leave a comment.Chris F.
Waited on the girl to come to the office. Not friendly, told her we were given wrong information on drop off. No response.Nolan C.
Customer did not leave a comment.Thomas H.
Customer did not leave a comment.William M.
Customer did not leave a comment.Daniel B.
Customer did not leave a comment.Tara N.
The 25.00 cleaning fee is a complete lie. We cleaned the unit before we dropped it off. It was swept out! Nothing on the walls or floors. I didn't know that there would be an after hours drop off fee either. If I would have known that I would have kept it for another day. I understand if I went over milage I would be charged. I didn't. I understand if I dropped it off with less fuel I would be charged. I didn't. I understand that if I didn't clean it I would be charged. I did clean it and I still was charged. I was not told that there would be an after hours fee to drop it off. Seems like a stupid fee when the keys are dropped in a box... Good job orange box... Good job! Over all the people I dealt with and the facilities are good. I didn't like the hidden fees at all!!! Will have to try Penske the next time I need a box truck.Christopher S.
Customer did not leave a comment.Billy S.
System was down when I tried to return truck so I was charged extraCody B.
Customer did not leave a comment.Mike G.
Customer did not leave a comment.DUHA A.
Customer did not leave a comment.James G.
They were wonderful!!BELLODGIA R.
Have the actual equipment I rented. No dolliesLARRY S.
Customer did not leave a comment.John W.
Customer did not leave a comment.MELANIE W.
Customer did not leave a comment.RAFAEL V.
Customer did not leave a comment.Virginia C.
Customer did not leave a comment.SCOTT N.
I returned the vehicle after hours. Was charged an extra $25 even tho the vehicle was rented around noon. Returned vehicle b4 9pm clean. Was charged a cleaning fee of $25 even though I had cleaned trash and swept out the van. So in total overcharged $50. I was desperate and did not review charges until I got back home out of state. This is the kind of thing that creates added stress we don't need in our lives. The vendor knew in advance we would not be able to bring van back b4 closing, advised us extra charge but we had no choice but to accept the fee. With the additional cleaning fee, I was not able to go over van with vendor since he was closed and received that Xtra charge with closing bill. I will remember that this vendor takes advantage of customers if they have the opportunity to do so.the facility itself was maintained impeccably, but I can't say the same for their business practices.DEBORAH L.
Customer did not leave a comment.LARRY S.
Customer did not leave a comment.BRADY D.
Customer did not leave a comment.Stanley N.
Customer did not leave a comment.JAMES S.
Customer did not leave a comment.GREGORY W.
Customer did not leave a comment.Bryan W.
Customer did not leave a comment.DAVID L.
Customer did not leave a comment.Kristina H.
There was so much love and caring the time I hit door. Moving was going to be easy never to change a wonderful business with that respect. If I could there would be a Letter of Appreciation to a office personal like Mr. RICHARD there. He handled all the customers with great respect and timing as I watched him work. I said great place to be at this Uhaul company God thanks. Being down and someone special help you Mr. RICHARD did just that at ease with a smile very timely. Thanks Uhaul company yes I would let folks know you care God be with you all keep up the great work. Stay strong and safe always with a smile blessings to all. A Letter of Appreciation to employees would be wonderful at times. Thanks Mr. Richard for all you done for customers doing my experience with you there at Uhaul company.RONALD C.
Please contact me about my experience. I'm not going to leave a bad review, but there are issues that need to be corrected. 918 740 9048 or firstname.lastname@example.orgGabriel S.
I need my receipt! They said they would email my receipt but this survey was the only thing so far. If it's waiting for me payment to go through I understand. Please check on this for me!JEFFREY M.
The facility and employees were very helpful during the hookup and return. But I had reserved for one day and my bank account was charged for two days. I returned equipment early yesterday and my account is still charged 81 dollars. When moving every penny counts and not having that 40 dollars credited back to my account, which I was assured would be done yesterday, is a hardship right now for gas storage and other expenses. The same thing happened with movinghelp.com so I am seriously considering not using UHAUL again after being a good customer for a long time.Sharyl H.
No complaintsAmberly C.
Customer did not leave a comment.Donovan B.
Easy, fast, friendly. What more can I say?DENNIS S.
Customer did not leave a comment.Bobby W.
Lady at the desk was awesome.I will definitely come back.JAMES W.
Customer did not leave a comment.CHRISTOPHER M.
I got overcharged for the equipment I took from uhall. The staff will tell you one thing and charge you more than what was originally saidNADINE M.