The air conditioning went out during the trip. I had to drive 3 hours in 95 degree heat without AC. Those things happen, and I understand that. But it would have been nice to be compensated somehow for that. But I guess that is not U Haul policy. Certainly no compensation was offered, so I figured that was the policy: too bad, if you don't like ot, use Penske or Ryder next time.
STEVEN B
Storage 1 Of Norman
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Norman, OK 73071
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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U-Haul is a dishonest company and I don’t plan to ever use them again. They use deceptive pricing practices and the online reservation system can’t be trusted. I made an online reservation days in advance only to be called the day before and told they don’t have the truck available for me. When I asked about their “reservation guarantee”, they said it only applies after they call you back. What a sham for a system. To add additional insult, I was charged a petty fuel charge when I returned the truck with the same amount of fuel it had when I received it, actually even more but they lied about the original amount. It’s ridiculous that the truck is not provided with a full tank of gas on pickup, but now I realize this is just another deceptive practice of Uhaul.
Lance GEveryone was very helpful. Demonstrated the equipment and made sure I was comfortable pulling the trailer.
James OVery kind and professional.
HANK AKeep up the great work.
William H