Friendly, knowledgeable, helpful service. Very satisfied and would use again.
SANDRA H
Customer Reviews for Storage Center of New Port Richey
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have NO complaints.
LILLIAN MGreat!
PAUL MI did a drop off after they closed so I can’t rate anything about this location. Although there were two girls trying to pick up a truck after hours in the code to the lockbox didn’t seem to be working so it looked like they also had a very poor experience. I know that doesn’t involve me, but it’s really frustrating to see that I had a shitty experience the entire day and then as I’m giving my truck back they are also having a very poor experience. Like I said this was all after hours so no complaint against the staff at this location.
ANTHONY GThe agent that took care of me could not have been more helpful and courteous. The transaction went smoothly and all questions were answered. If you’re in need of U-Haul, this is the location I recommend.
VICTOR MVery friendly staff
CHRISTOPHER WJohn who assisted me at the facility was great He was knowledgeable friendly and a great employee overall Better keep this guy he makes renting a pleasure
RONNIE BNot much to improve on. Easy transaction and the truck ran and drove flawlessly.
MICHAEL SSpeedy service at the counter. Great Customer Service!
STEVEN WThe gentleman who waited on us was great! He assisted us 1 other time and both times he was kind, caring, and professional!
CHARLES MI've rented from Uhaul for YEARS... and have NEVER had to drag the equipment from the store to put into the truck myself. This is very unsatisfactory! The equipment was always prepared and strapped down in the back of the truck. The customer service definitely needs to be improved. The attitude is very unhealthy when dealing with people who are already stressed out. Lastly, to be asked about 'vacuuming' out the truck----ARE YOU KIDDING?? Since when do you 'RENT' aka 'PAY' for a vehicle and be expected to 'CLEAN' the vehicle!!?? I have NEVER returned a rental vehicle of any sort and was asked until this situation. I've rented from this location several times throughout the years but our next rental will most definitely be from another location and possibly another rental company.
DAISHA REverything was great thank you
CRAIG Eall was great, could not expect any better.
CARLTON KMy truck needed a little maintenance on the brakes..
D'ANDRE MVery pleasant experience
PHYLLIS PDoug is the best at Storage Center of Newport Richey!
LAURIE SNo improvements I can think of. The whole process is very easy and the customer service is always friendly and very helpful.
AMIE KVery awesome staff very friendly, great place to store as well rentals . Doug the manager aways smiles very pleasant highly recommend to do business at this location . Other u-hauls locations need to follow this location on how to treat customers !!!!! Thank you !!!!!! for all you do for me as well as my business
ROBERT BService was well beyond every prior experience with other locations!
RYAN SI rent from this facility 2 to 3 times a year maybe more dog has always been cheerful most informative and helpful… Would highly recommend this site
ANTOINETTE CThe online process is just to long and once there taking so many pictures it's time consuming
NAOMI MNothing 😁
JOSEPH SI extended my rental for another day. You could combine the charges and only run my card once instead of two separate charges.
CARL REverything was perfect
DAVID LI can’t tell you how many times I have had to count on U Haul for my business and Doug has always been so helpful… It’s simply the best
ANTOINETTE CGreat service. Always goes above and beyond!!
JAMES HDoug did a great job! He handled everything professionally with a dry sense of humore! Easy experience
Judy LThis u-haul location is awesome. Doug the manager is all ways ready for me . Check in process and check out process is very minimal time . Thank you U-Haul for having the best working for you it shows
ROBERT BEverything went perfectly smoothe
THOMAS NThe best u-Haul. in the area , equipment cleaned and well-maintained. staff is friendly and very awesome. Very well-managed thank you U-Haul.
ROBERT BIt’s great
PETER FThe staff person was awesome! 🤩
DEBORAH BThey park the U-Haul trucks under a tree in front of the storage units on a sandy path. Not so professional of a location for the trucks. The person inside was fine, but I didn't really interact with them but for 10 seconds as I used the app to return the truck. I would try to find a U-Haul center next time.
Nathan RThe guys over there is very nice and they explain all the information to you. And I definitely will recommend my family and friends for this U-Haul service thank you so much
Tina BGreat service. John was a champ. Got me a rental last minute, handled waiting customers with no problem whatsoever and clearly explained to me checking my vehicle, and returning after hours with a drop box. Will definitely rent here again!
AMY WEasy going employees. Very friendly.
ANTHONY KIt was so simple, accommodating and customer service was great.
HOLLY SSo helpful and accommodating. My absolute favorite!
SHELLY MGreat service, 👍 great people. Thank you again
Daniel CAlways a 5 star rating
MATHEW RNo improvements needed!
DAVID HAwful experience picking up but drop off was find
MICHAEL BI have rented from there before that’s why I return. But I would have to say this time I was very disappointed in the truck because the air conditioner quit working and I was sweating profusely because it’s 96° out that day. And the gentleman who helped me needless to say he’s very nice but all he said when I told him and showed him was oh yeah, I’ve had that happened to me in my own vehicle, I would’ve thought he would offered some kind of compensation or a deal next time I rented from him.
TRACIE LCustomer Service was amazing! Kind, respectful, informative and understanding (moving is stressful!). He eased my anxiety with his smiling face, peaceful demeanor and overall kindness. 100% recommend this location!
LISA GPerfect
JOVO JI was very pleased with the vehicle and service.
URIEL QCustomer service was excellent!
LINDSEY MOutstanding service with Doug and John . Always a pleasure to due business with.
mathew rUpon arrive not only was I not greeted once entered the shop. I felt like I was renting a military grade U-Haul truck. The man at the front desk all white hair and beard was an absolute nightmare. I don’t know if he was already having a bad day but other jobs are optional if your not enjoying yours. Be kind to others. Or educate the person on how rental are done properly not assume everyone knows how to do YPUR job. I will never be renting with uhaul in the future. 1/10 this location
loren nPicked truck up it was not running well head light was not fastened in properly. Took truck home loaded it and the ruck did not start after it was loaded. Had to call roadside to jump start truck was told to leave it running for an hour which I did (wasting my time and gas that I was charged for. Worst truck rental I hae ever had. No credit for time and trouble is unprofessional. This made my move delayed to the heat of the day when the plan was to get it loaded and unloaded in the morning hours.
Beckie KCustomer service was excellent!
Linda DI drove a brand new U-Haul truck today smelled brand new drove like a dream personnel is friendly nice . Doug always gets me in and out within 8 to 10 minutes friendly always a small in his face.
Robert B