Customer Reviews for Storage Depot
(U-Haul Neighborhood Dealer)

410 reviews

2525 I-10 E   Orange, TX 77630

(409) 221-3606

Location Hours

  • Mon: 10 am - 4:30 pm
  • Tue: 10 am - 5 pm
  • Wed: 10 am - 4:30 pm
  • Thur-Fri: 10 am - 5 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(409) 221-3606

2525 I-10 E
Orange, TX 77630

Services at this Location:

Location Hours

  • Mon: 10 am - 4:30 pm
  • Tue: 10 am - 5 pm
  • Wed: 10 am - 4:30 pm
  • Thur-Fri: 10 am - 5 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

More details about how billing works

Keith B. 
Rating:
5.0

Customer did not leave a comment.

Timothy T. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

VELMA H. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Very helpful staff.

jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
1.0

I just feel like you guys need to train the your employees more i was charged for 3 days retal on a car dolly and was told when I returned it they would reimburse my money for the days I didn't use the towing dolly. I just need it for only 1 day and was told their was nothing they can do that was the price you have to pay for 3 day rental if I knew that I wouldn't had rented it this was a location in orange,tx

JUAN T. 
Rating:
1.0

Stock equipment that doesn't catch on fire and ruin personal vehicles, and have an insurance company that actually cares to take care of you. Repwest and uhaul really dropped the ball I'm extremely disappointed.

Danny H. 
Rating:
4.0

Just really hard to get to location due to Hwy & road construction in the area.

LORRAINE F. 
Rating:
1.0

Literally the worst part about moving over 2 hours away was having to deal with uhual. I will never use uhual again.

Krissah D. 
Rating:
5.0

Customer did not leave a comment.

Meagan L. 
Rating:
5.0

Had very positive experiences with both Ms Patty, and the lady Francesca, the later was the best of the two, vehicle was available on time, available unit clean and just perfect for my needs. Very knowledgeable of the property it's functions and all you need to know to gain access do whatever you are on the property to do without issue. Hats off to the ladies of Storage Depot (I10). Great Crew...........

JAMES F. 
Rating:
5.0

The car carrier ratchet tie down for the wheels needed grease or lubrication, it was hard to release the tie down. I have a feeling all car carriers need this often since the galvanized metal tends to be hard to operate especially since it gets splash back from the towing vehicle. Other than that it worked great, very easy to operate, ramps were perfect, carrier was wide enough to accommodate many different vehicles, tires in very good condition. Person at the counter got me in and out fast which I greatly appreciated. Thank you, Robert Craigue

Robert C. 
Rating:
5.0

Was greeted with a smile, and received excellent customer service. Thanks.

Keith J. 
Rating:
5.0

Customer did not leave a comment.

Sebastian D. 
Rating:
1.0

sucked

MILTON C. 
Rating:
4.0

1. Took 30-40 mins when calling customer service before someone would answer! 2. Every time I would call customer service about my contract my information or dates would change! 3. My cargo trailer I rented was due in at 1pm but did not show up until 3pm. The uhaul lot closed at 2pm so I was left without a trailer! I was lucky enough to get a local agent to find one the same day.

BILL M. 
Rating:
5.0

Customer did not leave a comment.

FeLica C. 
Rating:
5.0

The office staff was extremely nice and helpful. Was a real pleasure to deal with such a personable representative

Jason M. 
Rating:
5.0

Very friendly, knowledgeable and quick. !!

Billy A. 
Rating:
4.0

Customer did not leave a comment.

bill G. 
Rating:
1.0

sucks

marjorie M. 
Rating:
4.0

Make sure no smoking is requirement in vehicle. I bought air fresheners to make trip more tolerable. Cruise control would also be so nice for longed trips.

Dennis R. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

None

Jerald Z. 
Rating:
4.0

Customer did not leave a comment.

BRANDI C. 
Rating:
5.0

Customer did not leave a comment.

Rowena C. 
Rating:
5.0

She was very nice and helpful.

DANNY M. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
3.0

The truck was very uncomfortable. Every time we hit a bump, it jerked my back, Every time we turned a corner, it sounded like the truck was falling apart. It was a miserable trip.

cythina S. 
Rating:
3.0

Got to be able to understand the customers needs and setup the rental to match it. I wan the wrong drop-off location charge removed from my account.

DARICK M. 
Rating:
5.0

Superior service from the super friendly staff at this location. There's Uhaul and then there's everybody else!!!!

JIMMY B. 
Rating:
3.0

Trucks check engine light was on the whole trip

Chad P. 
Rating:
4.0

My original contract was cancelled and someone made my one way move a local move screwing up the whole exit. The only good part of the experience was the contractors who created a new contract on the fly to save me. I will not use U-Haul again.

Louis G. 
Rating:
3.0

Customer did not leave a comment.

Bryan F. 
Rating:
2.0

Provide reimbursement for the use of my personal coolant and oil, and refund the $16 I was overcharged for gasoline.

DANIEL D. 
Rating:
5.0

Customer did not leave a comment.

karen G. 
Rating:
5.0

The location was great I showed up after uhaul had closed but the girl behind the counter was very helpful in helping me with my rental I reserved it online and selected two dolly's to help with the move but when I got their they didn't have any dolly's at all so that was a big inconvenience then she informed me they charged me for moving pads I never even asked for so she took that off for me then when I returned the truck and went through their check in process when i was done they gave me my final price and told me a receipt would be emailed to me but when i checked my bank account i seen they charged me 30$ more than what I was told at the check in and I still havent received any receipt so I would suggest using a different rental company theses guys arent very honest and apparently dimt even know if they have the equipment they are charging you for if it wasnt for the very nice lady that helped me with the pick up process I would have been charged for equipment I didn't even get to use and moving pads I didn't ask for

Alfredo V. 
Rating:
2.0

Customer did not leave a comment.

TRISHELL G. 
Rating:
5.0

Customer did not leave a comment.

Mikell S. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
4.0

Customer did not leave a comment.

Bruce S. 
Rating:
4.0

Customer service was not very nice

Terri S. 
Rating:
5.0

Customer did not leave a comment.

Jordan A. 
Rating:
5.0

This wasn't the place I made my reservation and was supposed to pick up my truck and trailer. I was never told my pickup location was changed to some place thirty miles away. So I couldn't pick it up until the next day which affected my move considerably. But the lady here was very nice and helpful.

Francis R. 
Rating:
3.0

Customer did not leave a comment.

Beverly S. 
Rating:
5.0

The Ladies in the office where very helpful and nice. Office was very clean and well kept. Would recommend everyone to use that site. Have a Blessed and wonderful day

joy S. 
Rating:
5.0

Customer did not leave a comment.

winford M. 
Rating:
3.0

Customer did not leave a comment.

CHASE C. 
Rating:
3.0

Clean the trucks in between drivers. Trash behind seats.

Carrie A. 
Rating:
5.0

Customer did not leave a comment.

CONNIE B. 
Rating:
5.0

Customer did not leave a comment.

Leslie C. 
Rating:
5.0

Customer did not leave a comment.

Lynn D. 
Rating:
5.0

Customer did not leave a comment.

MARCIANA W. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
4.0

Customer did not leave a comment.

Peter N. 
Rating:
5.0

Customer did not leave a comment.

Greg T. 
Rating:
5.0

Customer did not leave a comment.

Sebastian D. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

They didn't have the furniture dolly, when she tried to refund my money for it she ended you charging my card again. So instead I got cheated out of the cost of the dolly twice. Obviously whomever rented the truck before used it to cut trees up. There was oil and gas residue left in the truck. Needless to say my king size mattress not only absorbed the oil and gas but it's smelling of our now. I'm not a happy camper...

Amanda J. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Terrell M. 
Rating:
5.0

Customer did not leave a comment.

Juan C. 
Rating:
5.0

Excellent experience land had no problems.

Gary T. 
Rating:
5.0

Customer did not leave a comment.

rashunda K. 
Rating:
5.0

Customer did not leave a comment.

Robert O. 
Rating:
3.0

Customer did not leave a comment.

Theresa F. 
Rating:
3.0

Customer did not leave a comment.

KRIS P. 
Rating:
3.0

Customer did not leave a comment.

RANDY L. 
Rating:
2.0

they are beyond help

josh C. 
Rating:
4.0

Customer did not leave a comment.

Mike L. 
Rating:
5.0

Customer did not leave a comment.

WILLIE H. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
4.0

Returned after business hours so no one was there

melvin D. 
Rating:
4.0

Customer did not leave a comment.

Terry M. 
Rating:
5.0

Customer did not leave a comment.

Ken M. 
Rating:
5.0

Customer did not leave a comment.

Somsack S. 
Rating:
4.0

Customer did not leave a comment.

Rex L. 
Rating:
5.0

Customer did not leave a comment.

Kimberly A. 
Rating:
3.0

Customer did not leave a comment.

Billy G. 
Rating:
5.0

Customer did not leave a comment.

Donald J. 
Rating:
1.0

The folks there are not helpful at all. Very rude and don't give a shit about customer service! Very displeased with this location. Absolutely WILL NOT use them again!

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Phillip B. 
Rating:
5.0

Customer did not leave a comment.

Jason R. 
Rating:
5.0

Picking up my rental was EasY and convenient and an overall pleasant experience. Thank you !

troy M. 
Rating:
5.0

Customer did not leave a comment.

Susan P. 
Rating:
5.0

drivers side ramp pin that holds ramp in did not work properly, unit had tie strap on it

James W. 
Rating:
1.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Shannon L. 
Rating:
3.0

The guy that waited on me was a rude smart ass.

John C. 
Rating:
5.0

Great customer service!

Mark B. 
Rating:
5.0

Customer service was amazing!!! The gentleman who rent us our Uhaul had the most uplifting attitude and made our experience wonderful! He needs a raise!

Gabriella K. 
Rating:
4.0

Um the odometer was at 10290 when I started not 10230...I did not drive 112 miles

Mike U. 
Rating:
5.0

Customer did not leave a comment.

Timoteo R. 
Rating:
5.0

????

James C. 
Rating:
5.0

Customer did not leave a comment.

Kurt W. 
Rating:
4.0

Customer did not leave a comment.

Ansylma L. 
Rating:
4.0

Customer did not leave a comment.

Ansylma L. 
No reviews have been submitted for this location.

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