Customer Reviews for Storage Depot

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Storage Depot

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David O. on

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Mark G. on

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Miranda v. on

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LARRY A. on

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Randy R. on

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Shellie A. on

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The ladies at the front desk were just great! Very friendly and professional without being stuffy. Best uhaul experience to date.

Donna D. on

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JOY L. on

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Employee was quick and friendly. She knew what additional items we needed. Took care of us well.

James D. on

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Theodosia H. on

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The cab had a heavy smoke smell and there was cigarette ash everywhere and sticky stuff on the seats and in the cup holders. The floor of the cab had dry mud/dirt.

Randi C. on

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Randi C. on

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Facility manager is incredibly helpful and efficient!

Joseph B. on

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MARK S. on

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Joseph B. on

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Julio D. on

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Very good

Brian S. on

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MISTI Y. on

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MICHAEL W. on

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Garrold K. on

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The return process at the drop-off location was quick and simple. The staff there were friendly and made the return process run smoothly.

Demetrius M. on

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Cleo J. on

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Magdelena B. on

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not happy with service

Jimmy S. on

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Michael D. on

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Pretty sure you charged my card twice.. I’ll probably be disputing that charge. Other than that, please adverise clearly which trucks use ramps and which dont. Painful lesson on my part.

Kathy S. on

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while customer service was excellent. unexpected trip made it cost porhibitive for me to use uhaul again.

Armando J. R. on

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No dolly available. You guys should get on movers shoes and think about how difficult is to carry and move boxes without a dolly. If you guys don’t have one please let the customer know ahead of time Thank you

david p. on

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This location is wonderful. When the reservation was moved to Seneca I asked to move the drop point to this location which was not done. However, this location accepted the return trailer even though they were full. Almost restored my faith that maybe UHaul is not just the place of last resort in spite of previous poor service. Great place.

Michael H. on

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Sales clerk was very knowledgeable and helpful. Very polite and willing to assist.

randal b. on

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The young lady had to hook me up to the 6x12 box trailer in the rain and was very nice and a pleasure to do business with, if I need one again I will be back. Thanks Again

Alexander M. on

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melissa r. on

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Tawana G. on

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This truck still needs some work. It gets around 40 miles and start shaking. They did not clean the truck front was full of red mud.

Cindy N. on

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Jose R. on

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Better too

Avery M. on

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Kevin H. on

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Debbie S. on

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Debbie S. on

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abbie b. on

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Kye C. on

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Ian J. on

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Great assistant from Jamie made the entire process very quick and easy

Brandon S. on

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Melvin S. on

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Employee needs to have a more positive attitude about what they are doing.

RICK S. on

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Picked up from a place in need of clean up and dropped in place of quality

Samantha B. on

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The sales lady is amazing!! She answered all my questions and was very nice.

Arlis j. on

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Gary b. on

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Very professional.

Henry R. on

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Robert M. on

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Could have used a pickup truck for a lawn mower to bemoved.

Michael L. on

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Jamie did a great job.....

Fernand D. on

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Cruise control.

Daniel C. on

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Ursula S. on

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Cashier was rude and stated she hates the self rental process.

Michael S. on

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The receptionist/clerk lady was extremely helpful and very easy to work with. I was highly impressed with her down to earth attitude and professionalism in her field. Thank you!

Brandon P. on

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Steven O. on

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Very good and quick service excellent people person.

SUSAN M. on

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Macie J. on

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Can't get much better service that we get here. Excellant service..

Scott R. on

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Nothing

Walter L. on

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Kristen R. on

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Terry Dean H. on

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Henry R. on

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Jeremy B. on

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Dan R. on

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Macie J. on

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These ladies was very friendly, helpful. I highly recommend this place also

Derek M. on

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I dropped the u-haul trailer after hours so I did not interact with anyone. the grounds were clean though.

shervada W. on

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William S. on

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Steven F. on

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ernest k. on

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Just a note to let you know that you have a excellent employee at the Orange location. She stayed late and made sure that billing and all paperwork was complete. She made a otherwise unpleasant experience seem simple. She is to be commended on her professionalism and true concern for the customer. Unlike your scheduling dept

Rita E. on

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i saw nothing wrong we had a very friendly person [Jamie} wait on us she knew what she was doing checked me in and out with no problems and was quick . If i need a u-haul again i have no problem going there ms emke

William D. on

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Andre B. on

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Just keep doing what you are doing the ladies are very helpful.

KRISTY W. on

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Peggy V. on

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Everything was exceptional. I can't think of anything else that Uhaul needs to do.except keep the staff. They were a privilege to deal with. Will use Uhaul and recommend from now on

LaMar P. on

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Customer service was the best. The lady helping me was extremely busy with other customers but maintained professional character and was very helpful to each customer.

Tracey B. on

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Tori M. on

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Customer service was excellent! Jamie is nice, kind, and extremely helpful! My first u-hail experience but it certainly won’t be my last! Storage Depot is a great place to lease a u-haul.

JAMES P. on

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Everything was top notch don't know how you can improve on that Service was great at pickup and return very friendly and professional Everything was explained to me that I needed to know . GOOD WORKER ON DUTY ! ! ! 100%

Keith M. on

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Sandra C. on

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Storage Depot opens at 9:00 am, I was scheduled to pick up truck at 10:30 due to inclement weather I called to see if I could pick up earlier. Clerk said “Oh no I don’t do rentals until 10:00 am” Just don’t see why rentals aren’t processed when open!

Warren P. on

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ENRIQUE p. on

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An earlier opening hour, I had a long trip ahead of me and I had to wait till 10 a.m. opening time.

DEBORAH E. on

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Mitchell G. on

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there was a mix up with our order, even though the manger did her best to work with us I was not impressed with her or the language she chose to use in front of my son. She did give us a discounted rate and some of it was out of her control.

donna h. on

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jeffery j. on

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David W. on

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nancy t. on

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Great customer service from the lady who worked inside the store in Orange Tx, very helpful and satisfied all my needs!! will recommend Uhaul again to anyone!!!

Shannon B. on

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Carl F. on

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The employees were also helpful here. Thanks

David M. on

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Julie B. on

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I really can't think of any most painless move ever Uhaul is a service I'd recommend to anyone!!

United R. on

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Joshua R. on

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Confident employee but overworked. Professional interaction but hurried.

DOUGLAS P. on

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Ernest B. on

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KIMBRA F. on

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