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DENNIS G
Customer Reviews for Storage King USA
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing really. It was a smooth process
JEREMIAH FCustomer Service was Excellent & very helpful.. Would definitely recommend
YALONDA MThe Pepperbush site in Fayetteville NC is a very friendly and professional area if you are looking to rent a storage unit or U Haul vehicle.
MATTHEW WThe lady at desk was so sweet. And it was very well written
MARIAH BClass A keep winning 👏
SHAWN SMy rental truck was cancelled by UHaul. I was informed by the LABOR Movers I hired through U-HAUL they could not be meet until 1 pm. So I went at 1 pm to pick up my truck and the reservation had be canceled.....I was not a happy camper. The Self Storage location happen to have a smaller truck than reserved and let me rent it for the day. I suggest that if UHaul ever cancels a reservation for any reason to inform the customer. Since I hired the labor through UHaul..... to me the customer see you as one company..... and communication flows between everyone freely.... and I found out that was not the case. I rent a U-Haul once or two ie a year..... this was a very disappointing situation to say the least.
KEVIN BNothing it was fine.
KAREN SMs. Shirley was very professional and nice. Great service.
LESLIE HAs always, Shirley was very nice and extremely helpful.
CHARLES AThere was something sticky spilled in the back of the truck and I saw a few roaches in the back of it once I got it home. Please make sure your renters are cleaning out the truck properly.
MITCHELL SI have had some good and bad experiences with U-Haul and that's not a reflection on U-Haul, but I must say that dealing with the facility at Storage King USA on Pepperbush Dr. in Fayetteville has been my absolute best experience in renting any type of U-Haul equipment.
JAMES RFay
SHARON SJust know this company here is very resolved and understanding when stuff comes up. They are an amazing place to rent a uhaul from.
Rasheeda WThey were awesome and the manager shirley was a great help and had awesome customer service
Ebeny WThank you! The experience was good
Ashlee PI reserved an appliance dolly and 1 dozen furniture pads and neither were in the truck. I spoke with customer service via live chat when I picked up the truck to let them know and was told my bill and drop off would be adjusted. It wasn't. I said the same on the drop off questionnaire as I did the mobile pick up and drop off due to it being Memorial Day and the location was closed. There is still the incorrect preauthorized amount pending on my account.
Rachael GAmazing costumer service the lady in the office is amazing I will recommend this location to everybody Excellent service
Luis MStaff was very friendly and courteous it was like a family atmosphere i was in and out very quick I enjoyed my interaction with the staff I would recommend this location to everyone that need a truck and storage rental that are top notch
sydney hVery pleasant and helpful in a stressful situation, made .me feel confident that the job will be done right in a timely manner.
BERNARD S1. truck was not swept out, had stuff still in it from prior rental. 2. Check engine light was on the whole time 3. Windshield had a crack going the full width of the windshield and several chips 4. Steering was so loose I had to fight to stay on the road 5. Truck was 34 miles from being out of gas and had to stop immediately to fill up 6. Truck made a grinding sound, probably the transmission. 6. Facility was supposed to be open till 6pm but when I arrived at 430p (my drop off time) there was a sign on the door saying they would be back at 5:20pm. 7. I had to stop 3 times for gas for a total of 27 gallons (minus the $9.00 credit) for a total of $80 in gas which means your truck is only getting 8 miles to the gallon. 1/2 of the mileage, the truck was not even loaded. I have rented Uhauls several times over the past 20 years and never encountered such a rotten rental experience.
Mark KExcellent customer service. ! She was very Helpfull and caring.. I will absolutely recommend them to rent
Maria STbh the equipment was cleaner than I expected. Just a quick note, I didn’t have trouble starting but it took a second to turn over. Never had to crank more than once just an FYI.
Shelby HAll was great. The young lady was Outstanding! I will definitely do business there again!
Sylvonia DThis has been a great experience.
Patsy CI called customer service needing assistance with my reservation, since my reservation was after the lot had closed and I was doing a pick up through the app. I thought the call dropped but when I called back (a few times) the agent kept hanging up on me.. I would rather be on hold and wait a while and wait for someone who would like to help me, than be repeatedly hung up on. Since I wasn’t able to receive the assistance I needed, I canceled the reservation.
Yalitza VAmazing management Great front desk staff I will recommend 100%
Luis MMs. Shirley was amazing and so very helpful.
ashely jThe agent at this site was kind and helpful. Good conversationist! I'm copying comments about the corporate above though: As for corporate - There was some confusion and chaos tied to some trailer tow requests being asked of us by Uhaul corporate. Those offers were low. We would have lost money in the transport due to the added mileage - Uhaul should not be in the habit of taking advantage of your customers this way. Moreover, in hindsight, our free/mandatory size upgrade cost us too because of the loss of efficiency in fuel mileage. I should not have been charged as much because it cost us more in the longrun and we were doing Uhaul a favor. Finally, we still don't have a receipt from our rental at this point.
John KThe service was great! Shirley is a very diligent person. Great customer service.
Eneida RI like your company they was nice and friendly
Bobby KMethod of communication needs to improve. Still don’t have my refund
Aurelio wThe employee that provide assistant during pick up was extremely knowledgeable. She was willing to help and went over and beyond to assist us. She provided excellent customer service was very friendly.I struggled with submitting a picture and the employee was able to assist with the process with using her phone. Jennifer Jones
Jennifer JNothing, Mrs. Shirley was amazing! She made a emergency situation resolved quickly with her excellent customer service.
Donnyelle SHave more of a variety for the customer to select from.
JOYCE CThese people charged me 1000 dollars for a cross town move only 76 miles and now they not picking up the phone
Johnell HThe mobile sign up was a little confusing...
Anthony LMy only complaint is fact you made a assignment location change which cost me an extra 14 miles In mileage charges
Joseph kMy original appointment was cancelled after I sent a message stating I would pick up the truck at 2pm instead of 1230. When I arrived to the Gillespie street location, they were very nonchalant with trying to solve the issue as I had just driven 4.5 hours to get to the location. Instead of trying to help, they walked around talking to each other, completely ignoring me. I had to ask if it was a number I could call, and everyone seemed clueless at first, until they suggested I call the 1-800 uhaul number, which I was already on the phone with. The customer service rep I spoke to was very understanding and worked to find a truck as I told her there was no way I could get back to Fayetteville any other day. The attendant at the Pepperbush location was very nice and helpful. The only flaw with the truck was that it smelled like stale cigarettes and the rear view mirror with the back up camera was missing, which is really helpful.
KAYONNA SThis location was great. The lady was friendly and helpful. However, our overall uhaul experience this time was horrible. I would recommend this location for storage but I can’t recommend Uhaul in general.
Britta RThey lied about the mileage as well as the amount of gas in the uhaul. I nearly filled the tank up from the less than 3/4 that was in it when I picked it up (I took photos to call them on their bs lies) yet they claimed the full tank was less than 3/4 and charged me for 3 gallons at $7 a per gallon. My mileage was also incorrect. I would absolutely not recommend using them and ill be contacting corporate. This is sickening how they rip people off. Never again, crooks.
AMANDA NI thing everything was great I have no complaints. The two ladies were great that took set me up with my U-Haul. They even gave me a call for a few things that I had left behind instead of just changing me for clean up fees I would not change a thing. Look forward to seeing you guys on my next move!!!!
Tyneisher SMake sure someone is available for 24 hour rental
Patricia KI had a pretty good experience with renting my uhaul truck. The website is friendly for users.
Cindy FThey made it easy!
craig jN/A
Yolanda MThey asking for more money after I all ready pay even the location in Florida return money for the inconvenience of canceling my car dolly just because it was a confusion
Arolys CThis wasn't my preferred location and the second location provided didn't have all needed equipment. My entire move was hours behind schedule because of the issues with Uhaul. I was charged $100 more than it stated my cost would be online and she claimed it was because of taxes... but taxes were $25... I don't understand why UHAUL centers weren't provided as a pick up location first. Some of these local centers have no idea what they are doing.
Tre JAll good.
LARRY M