Nothing to add. Pick up and return went smoothly.larry F.
Customer Reviews for Storage King USA
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.THOMAS L.
Customer did not leave a comment.Martin B.
Customer did not leave a comment.Phillip F.
Customer did not leave a comment.brittnee R.
Very understandingDAVID B.
Customer did not leave a comment.WILLIAM L.
Customer did not leave a comment.MICHAEL D.
The got me in and out quicklyCurtis L.
Customer did not leave a comment.Sirena B.
I had to go to this location which is 20 plus miles further than the location where I had my reservation. After waiting in line for several minutes I was told that the trailer I had reserved was not available. I made the reservation online like I have many times before. If the trailer I needed was not on site I should have been notified. A lot of time was wasted waiting on hold trying to find me a place that had the trailer I had reserved.GERARD R.
Customer did not leave a comment.ALLEN F.
I initially went by the location to see if they had the rental equipment that I would require, and upon review so I paid and mentioned that I would return with the vehicle with the hitch within the hour, which I did. Left the lot with the rental equipment just shy of 4pm. At the time that I paid the employee indicted the rental was going to be for 8hrs, which I immediately indicated that I nethe 24hr rental period, were he indicated that would be fine. So I went on my way. The next day I called about 1pm to indicate that I was looking at heading over to return the rental equipment around 3pm, then employee indicated that I can return the equipment prior to 9am on the 6th of may, 2021, without any additional cost or fees. To make a story short I I indicated all of this information to the manager by the name of Brandon. Well this just got a bit crazy with his explanation that first of I had sign for an 8her term which I didn't agree, but he indicated I signed for it, eventhough I told the employee that I didn't want that. Anyway we went back and forward and ended up paying double of what I was indicated, which total about $81 and change. I'm a repeated UHAUL, 1st time from this location, and not content because I cannot rely on the errineus nformation that they gave me, and ended up paying double. Manager did not really understand was I was explaining, eventhough I was being understanding that the employee that assisted me was fairly new. Customer not content.JUAN A.
Great customer Service!GORDON S.
Customer did not leave a comment.JOSEPH D.
Customer did not leave a comment.RODNEY M.
Customer did not leave a comment.SEAN I.
Customer did not leave a comment.RICARDO L.
they were very accommedating and freindly and answered all our questions very good. would recommend them to all my friendsBarbara K.
Customer did not leave a comment.Victor D.
Everything went great. Nothing but positive comments.MICHAEL M.
Customer did not leave a comment.James M.
Customer did not leave a comment.Sylvia C.
Brandon and Warren are helpful and friendlyWILLIAM E.
Excellent customer service. Very friendly, helpful and knowledgeable staff.JASON D.
At 1pm on a Wednesday the facility was closed, with no personnel and just a sign saying there were adjusted hours for Covid, so I locked the truck and put the keys in the drop box. The good news is I received an email later that day reflecting a successful truck turn-in.CARL B.
Customer did not leave a comment.Michael K.
Customer did not leave a comment.GARY L.
Customer did not leave a comment.ELTON W.
Customer did not leave a comment.JOSE A.
Folks couldn't have been friendlier or more help! I arrived at the end of the day (having loaded the truck earlier) and they waited around to help (read: they did all the work!!) hook up the auto transport trailer. Super!PAT T.
Customer did not leave a comment.Jerry C.
Customer did not leave a comment.Peter Paul A.
Customer did not leave a comment.Brian R.
Uhaul customer service put me in a pickup location that was 19 miles away from my house and not the one I requested several weeks before the date of the reservation that was closer. The end result is that for my one way rental, I went over the mileage allowance by about $2.00. Not a big deal but was an irritant. When you reserve a truck several weeks in advance, it should be at the preferred location or the distance allotment should be increased.NORVAL M.
All goodJoseph L.
Customer did not leave a comment.JACOB B.
Everything was great, but I think you should provide at least two tie downs with all trucks.KENNETH W.
Nothing. It was easy to rent the truck. The gentleman who helped was friendly and efficient. Will be using this location again in the future.DAVID S.
Customer did not leave a comment.PAUL K.
I had to wait a quite some time to get helped. Not enough staff. The gentleman that did help me was superb.DAVID K.
Customer did not leave a comment.MICHAEL C.
Brandon was awesome. Very friendly and helpful with a small issue with my rental. Would recommend!Ramon U.
Nothing.....Brandon was very pleasant to work with and the overall service was Excellent!!!!PHILIP M.
The receiving uhaul had 4 or 5 motorcycle and other trailers in stock. They were very professional. A good experience towing my Ducati from Va. to Fl.STEPHENLYNN H.
Customer did not leave a comment.PAUL B.
Great customer service, handled my call and reservation over the phone, easy pick up and drop off location as well. Great communication and instructions given for arriving and dropping off.thank you so much!kimberly A.
I have used this facility for my storage and rental needs for years. I live very close by so it is convenient for me. Your current manager Brandon has taken care of my current needs for the past several weeks and I could not be more pleased with his assistance. He is professional, knowledgeable, polite and willing to help at all times. He is a pleasure to deal with and I would recommend anyone to go here for there rental needs. I will be back again in a couple of weeks and look forward to the same service.James B.
Customer did not leave a comment.Arne V.
Great serviceTsechu C.
Since the U-Haul location is also a storage unit location, when the clerk has to leave the office and go to a storage area, a sign on the door would be nice so that someone (like me) returning a vehicle knows that someone is still there and will be back soon to assist me rather than simply encountering a locked office. Otherwise, no problems whatsoever and very courteous staff.Dennis L.
Have staff available rather than mobile check in.Josiah M.
very organize and friendly.nadia N.
Great location, self storage facility makes a lot of sense for uhaul rental location. Friendly staff that was ready to take the truck off my hands a day earlier than expected.JEFFREYROBERT B.
Always superb service at all levelsAlf G.
Site manager Brandon is an outstanding representative of your company. His natural courtesy and professionalism will have me coming back to your Viera site.Mike S.
Brandon was extremely professional, kind, fast worker. U-haul company needs to have mechanics at all major areas of distribution. Price was too high, but vehicle ran good.Diana W.
Great assistance and staff.Jonathan K.