Nicole at Storage King was fantastic. My husband and I showed up to drop our rental truck off, I showed up first since he needed to put gas in the tank before dropping it off. Instead of it being awkward silence in the office, she was very kind and engaging! A couple came in before me to book a reservation, and she was very kind and patient with them as well, even with a language barrier. Thanks Nicole for making our drop off experience wonderful!Carl B.
Customer Reviews for Storage King
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nicole has always been helpful and knowledgeable about the equipment that is rented and I sense she loves what she does and it comes out as such , with the care and pride she takes in doing her job and over all its always a pleasure to do business with her. Great person . Thank u Nicole!!!!!!!!!Joseph S.
The representative that I worked with was wonderful, will gladly recommend a raise and will let friends know about herBRIDGITTE M.
very niceDONALD D.
Customer did not leave a comment.NATHANIEL J.
People are great and really knowledgeable.ARA S.
Customer did not leave a comment.MARY S.
I was very happy with everthing.Dennis S.
Customer did not leave a comment.THOMAS G.
Customer did not leave a comment.BRIAN K.
Customer did not leave a comment.SUSAN G.
Customer did not leave a comment.ANGELA V.
Customer did not leave a comment.Brian A.
Young lady was very helpful and friendly on pickup and drop off.ROBERT B.
Customer did not leave a comment.NELIA M.
The manger and Storage Kings was awesome. She was able to communicate with me efficiently.Sheldon R.
I rented a open trailer and only had it less than 4 hours and I was charged for 2 days. I don't know if someone entered the dates in wrong but I still shouldn't have to pay for 2 daysJOHN KENNETH S.
Customer did not leave a comment.Paul B.
Make the return process a little easier.Matthew W.
I don't like uhaul partly because they don't offer military discount. However, The customer service representative was very nice and very helpful. she sets an example that should be implemented in all businesses across the board. She was friendly, helpful, and outgoing. A very rare quality you find in any customer service personnel anywhere. Great job ðŸ‘ Thank youDANIEL N.
Great service and awesome employees!!!ANGELA H.
Great customer service!Tyler B.
Always love renting from Storage King!Scott W.
Customer did not leave a comment.BENJAMIN J.
Storage King on Live Oak was wonderful; we requested the truck a few hours early and it was no problem. The truck was in great condition, had the blankets we asked to rent ready and everything went fast and smooth. We would rent from Storage King again hands down.FLOYD P.
Great customer service.Marise M.
Very friendly service.ADRIANNE M.
Customer did not leave a comment.Kwalekah S.
Don't give customers Trucks that aren't leak proof. Rain leaked all in the truck and wet my belongingsShanda Yvonne J.
NOTHING AT THIS LOCATION!!!! Exceptional customer service!!!â€¼ï¸â€¼ï¸â€¼ï¸Leo G.
Customer did not leave a comment.KHYARAH ANN C.
Customer did not leave a comment.CULISA B.
Customer did not leave a comment.LARRY D.
Paula did an outstanding job!!!Lyle P.
Customer did not leave a comment.Gregory D.
Customer did not leave a comment.Rachel C.
Customer did not leave a comment.Alejandro M.
You did everything right! Paula is a sweetheart. Between my brother moving in with us from Iowa and then into his own place and us buying a new house and moving she took very good care of us and has become a friend of the family. I think she's seen us about a half a dozen times in the last few months.LYNDA S.
Nothing! It was a great experience.James H.
This was the best experience in renting a vehicle I have ever had. The people working there were extremely friendly.and knowledgeable.Robin H.
The agent Nicole is incredible, she's friendly and professional. She went above and beyond to help me with my needs during pickup and delivery. Storage King is my official U-Haul location.Alexandre S.
Customer did not leave a comment.SEAN B.
need a jack on the cargo trailers The ladies who work there are fantasticROBERT L.
I've rented several trucks over the years. This was by far the very best experience I have ever had. The high point of the transaction was the stellar customer service! The staff at Storage King in Monks Corner, SC greatly exceeded all of my expectations. They made a really difficult situation for my family more bearable in a way noone else could and for that I am beyond thankful.Melissa B.
Customer did not leave a comment.Charles S.
Nothing the staff at this location Rock, very friendly and helpful. This is now my u-haul of choice!Alexandre S.
Customer did not leave a comment.AUSTIN C.
Customer did not leave a comment.James W.
NOT charge the customer when we have to go 50 miles round trip to pick up a trailer to attach to the truck when we ordered both of them TWO MONTHS AGO! The woman at the Moncks Corner location was very patronizing and had a bad attitude on the phone at this location. We explained it wasn't our fault that U-Haul didn't have a close location for the trailer and we had to go to ANOTHER STATE to pick up the trailer, but she was snotty, and just didn't care. I will never use this Moncks Corner location again.Alfred C.
Staff was great!! Only thing I noticed, there was a smell of cigarette in cab of the truck...but ran the AC, all the timeRICHARD P.
Nichole was awesome. Very informative, kind and considerate.OLIVIA W.
Customer did not leave a comment.RICHARD C.
Wish I could , at this time everything is great.MARK C.
Customer did not leave a comment.Brian S.
Customer did not leave a comment.Roxanne C.
Nothing, Mrs. Paula is a great person friendly, knowledgeable and helpful.ALEXANDRE S.
This location also said the truck smelled terrible and we should have never been rented it that wayGreg T.
Customer did not leave a comment.Anya C.
Always helpful and friendly. Always seems to have what I need when I need it. Only downside is it I wish they had a second way in and out.Michael Y.
Ms Paula was awesome she made our move very easy .I would definitely recommend anyone to her. Thank you ms paulaTravis M.
Excellent customer service ðŸ‘ralph M.
No Mask on EmployeeBradley M.
Excellent customer service!! Nicole was super kind, helpful, and informative. The truck I rented was clean and did the job for my move from apartment to house. I definitely recommend Storage King for your moving needs! Thank you Storage King!!Tina F.
Hard to find the drop off key. Suggest better location and better lit.Giovanni N.
Excellent experience even with some technical difficulties beyond their control. Friendly, acommodating and competant. Would definitely use their service again.DIANNE D.
Excellent service, Paula and Nicole went above and beyond to ensure I had everything I needed.Kenneth J.
Customer did not leave a comment.Katina S.
Truck was good and neatNaveen M.
Great customer service.Corey M.
Customer did not leave a comment.Maciej D.
Great job Nicole! Thank you for your friendly service and advice on your storage options.JAMESLEE B.
Customer did not leave a comment.William V.
Cargo area smelled of gasoline. Brakes were soft and it felt as if at times it would be hard to stop. Notified staff upon return and they stated they would check it. Staff at this location is friendly and professional, I would use them again.Michael Y.
Over the top helpful! Good people!!!Joseph T.
Customer did not leave a comment.Sandra J.
very helpful. pleasant staff. process was quick and easy. prices were great.anita T.
Customer did not leave a comment.Michael M.
Paula was very helpful! Uhaul had changed the drop off location without my consent and rather than just sending me on my way she made a call to see if they could keep it at her location. Saved me a thirty minute trip. Thank you for all of the help Paula!Jessica T.
Very convenient!MARY JO A.
Staff was very friendly and personable!CORY T.
The truck we ordered wasn't available because it was not returned. This location called around to find us a van but instead gave us a truck for the same price. We have used this location 2 times and they have been great! I will use them again if I have the need to use Uhaul.RAY B.
Friendly staff, very helpful. Will return to this facility in the futureDONALD B.
The car carrier that we rented had issues. The tire was smoking which seems to a bearing problem. We had to spend the night at a hotel which was covered by uhaul however I missed a 24 hour period. When I phoned into corporate they insisted that we already had been taken care of. Losing 24 hours because of a car carrier issues made me mis family functions. When asked to speak to a supervisor they hung up on me.ALBERTO P.
Customer did not leave a comment.William R.
Very friendly customer service. She went above and beyond to get everything done.SCOTT G.
Customer did not leave a comment.Susan Z.
They went above and beyond!!!!!SHAWN R.
Agent was very friendly and knowledgeable. Thank youTRUSELLA D.
Customer did not leave a comment.Zandia S.
Customer did not leave a comment.NATHALIEL T.
Did an excellent job receiving me.Ronald H.
I was satisfied with the service however I was not happy that my location for pickup was changed by u-haul to a location that was 30 minutes away the day before I was to obtain the equipment. This also effected my planned time for departure because the new pickup location didn't open until 9 AM.John A.
Give the refund upfront and not with a check! The customer have cash not a check!Betty C.
I'm disappointed in U-Haul. Apparently, my truck wasn't available when I went to pick it up, despite having booked it a week in advance. Nobody from U-Haul contacted me. However, the awesome folks at Storage King were still able to provide me a truck. They went above and beyond so that I could still move my things.Jereme H.
Thank you. Very friendly customer service. It is well appreciated.Trusella D.
Customer did not leave a comment.Kevin T.
The lady was very friendlyShelia A.
Sales person Paula was very friendly and helpful. She did an excellent job making sure everything was safe and in great working order. She is a valuable employee representing Uhaul.russell J.
Customer did not leave a comment.Ronald W.