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Michael M
Customer Reviews for Storage Perfect
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I can't think of anything. The process was extremely smooth and the representatives were fantastic.
DUSTYN PEve try one was very friendly and focused!
Abigail SGreat staff and location—made our move out of two college dorms and into temporary summer storage super convenient and easy!
Michael BEmployees were very nice.
Jeff WThe manager was awesome and super helpful.
David MStaff at Storage Perfect are very friendly and accommodating. I would recommend them for any Uhaul rental need.
Pat QIt's not possible to improve upon my experience for the next customer. Everything was very good. I appreciate the personal service given to me by the staff; on the phone, picking up the truck, and drop off. Everyone was considerate, efficient, and made my experience just-right. Thank you, ALL.
John OExcellent condition of van and helpful and courteous staff. Would go there again
Stephen GStaff is very friendly, polite, equipment in good working condition.
Joseph DI needed a truck that morning and Uhaul was able to help me with a smile.
Corrine TGREAT LOCATION AND CUSTOMER SERVICE TO GET YOUR U-HAUL NEEDS TAKEN CARE OF. THANK YOU
Ricardo DSuper easy pickup/dropoff, great service, good truck.
Evan JEverything was great! Keep up the good work!
Chris Rgreat folks in an excellent and clean location. Truck ran and operated just fine- timely check in and drop off with a friendly and helpful staff
Mark CFriendly , helpful and very likable customer service !
Connie TVery professional & efficient
michael eMan who helped us was awesome!
JEFFREY TNothing to improve, you guys were amazing and made it as simple as possible. My Enterprise rental vehicle broke down and they literally left me stranded and abandoned and forced me to leave your trailer a state away from where I was suppose to drop it off. I called your support, and within 3 minutes the situation was taken care of and you guys were able to pick up the trailer and drop it off for me. You guys have amazing support, they deserve a raise!
ANTON Rnice peoples and kind
Bryan aThe employees were efficient, helpful, and friendly.
Patrick WThey pulled the wrong truck out for me, and then instead of getting the right one just changed my order. The ramp was completely unusable, it wouldn't extend more than about a foot. There was no dolly in the back, not even a place to stow one.
DOROTHY NFrom the time I called and both employees greeted us with respect!
laprell wsmooth, able, professional = perfect
Mark Kthe guys in the office were super kind, and quick!
DAKOTA MThe staff was great! Pick up and drop off were so easy. I will definitely use these guys again. Very happy.
Marisa AQuick and very easy drop off
David JGreat people, customer oriented. Equipment was ready, clean and well maintained.
Dennis CMake sure when a customer wants a boxed in trailer it does not leak. The rain leak cause damage to Pictures and other things in the trailer during the move.
STEVEN GEverything was great
Charles VThe staff is great and kind.
Elizabeth TSon dropped it off. Personnel called because we left something in the truck - good service. Example, I can't comment on the drop off location, but you won't take my questionnaire without that. This puts your entire customer survey in question. Fire some of your leadership.
Micheal LThe rental was just what I needed, but for some reason the U-Haul website wouldn’t originally let me select the trailer option I wanted.
ROY Vexceptional customer service - would highly recommend & will be using again! Thank you!!
John SMy van was originally reserved at the Willow Run location. When I arrived, I waited about 15 minutes before speaking with the employee. I told him I had a reservation, but he immediately said I did not and was short and rude throughout the interaction. He insisted it was not their reservation, even though there was a van parked out front. I showed him that my reservation was in fact at his location, but he still dismissed it and told me the van was at the Perry Street location and that there was nothing he could do. I then had to drive to the Perry Street location, where the employee there had the reservation and van ready and was easy to work with. That part of the experience went smoothly. The real issue was U-Haul’s reservation and scheduling system, which caused an unnecessary 30-minute delay and made the pickup process far more frustrating than it should have been. Other than that, everything else was fine.
DANIEL HKeep doing a great job!
SUSAN WNothing
WILLIAM KThe staff were professional and friendly. I rented a box truck and it was clean with no mechanical issues at all. I would recommend this location to anyone. I definitely would rent from this location if or when the need arises.
PAUL GEverything was/went perfect. Thank you
Donna WThe crew here is terrific. Helpful and professional. Highly recommend!
MARK SMatt was great to work with.
LAWRENCE WNo other comments to add. Thank to the staff at Storage Perfect.
Steven PSaved me in a pinch when another location fell through. Great service
Amanda LJavy was very professional and patient with my questions. He also suggested the “Scavenger Hunt” to my group which was really cool! Ask about it if you don’t know!
COURTNEY QImprove entire online experience, which is substandard
Cord-Patrick KThey were easy to work with. Good people.
MICHAELANGELO THands down the best customer service I’ve experienced at a U-Haul location.
Matt MThere was some confusion over the drop off date (possibly due to the above issues faced when splitting the drop locations). The staff at this location was expecting us to arrive a week later. If there was a place on the order for me to maintain an expected arrival date, I would have been happy to do so.
Daniel RIf needed I will return to this location in the future. Customer Service was 100% On Point. Truck was very clean, run well, pick up and return went very quick. Thank you for having Great People at the Counter. K. Sabol
KERI SWe have rented trucks from this location three times. Every time, the staff has been professional and helped answer any questions we have had. This is our preferred location for our U-Haul needs.
Gayle BGreat guys that helped me with every aspect, information, booking, pickup and return.
ROBERT S