Customer Reviews for Storage Plus

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Storage Plus

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Yumeng S. on

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good

John R. on

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There was a little bit of dirt in the back, but an easy clean up. Quick and easy pick up and drop off.

Tania K. on

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Customer did not leave a comment.

Susan S. on

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Very friendly and helpful. Reasonable rates. Very quick response to the minor issue I found. There was a lock left on the door to my new unit and he was there quickly to remove it for me.

Gregory S. on

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Customer did not leave a comment.

terry m. on

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Excellent vehicle great customer service

Michelle G. on

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Clean storage area exactly what was in description key pad entry to lot and your own lock on your space.!

Hailey H. on

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Awesome!

tracy s. on

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Very helpful

steve b. on

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The man was wonderful to work with.

DANNY B. on

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Customer did not leave a comment.

Shellie B. on

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easy in and out to the facility

Ciara P. on

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Awful. Went to another storage unit because I tried contacting this one for two days straight and absolutely nobody answered me or returned my voicemails.

paul s. on

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John H. on

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Gary H. on

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Unfortunately, I could not move into the storage unit because the door was not 8 ft high so my tractor would not fit. The facility was clean and the employee was very professional and helpful.

Denver L. on

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Get better customer service. Make sure the equipment is maintained and serviced properly. I was stranded for almost 7 hours after renting a car hauler and the surge brake cylinder siezed up. Constant back and forth on the phone before anything finally was figured out. Told different things, none of which came true. I will never use uhaul again and will advise friends and family to do the same.

Sheila A. on

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Denver L. on

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Donald D. on

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Anthony P. on

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Professional curtiousy and very friendly

Jullien R. on

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Keep Paula Middleton for ever she was a great help!

vanessa w. on

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barbara m. on

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Fast, friendly service. Nice employees.

Nicholas S. on

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Rusty J. on

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Jordon S. on

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Very great service!! I am happy. I will be using this location in the future.

sally m. on

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The process of picking up the trailer took one full hour. We arrived at 9:30 and did not leave there until 10:30 and I still can't figure out why we waited so long to get everything in order. The worker said it was the computer then explained it was headquarters issue and all the time we had people at our house waiting for us to help us move our furniture. We were really irritated by this. We were the only people in the store, I feel like this process should have taken no longer than 15 mins.

Tania K. on

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Tony and Paula were both friendly, professional and efficient. It is nice to have a U-Haul location close to home for college move-in and move-out.

KAITLIN H. on

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Stop was Pleasant and helpful. The lot does hold water in the alleyways though

Russell R. on

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Robert A. on

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I've been seeing Tony for my U Haul needs and storage for almost 5 years.... helpful.... never any problems...

Cheryl S. on

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Where I picked up the truck was fine. It was your very rude CS agent who called me. I couldn't believe I was on the phone for over 2 hours and treated very poorly. This is the second time in 4 months we have used your service.

Jay R. on

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This location was great. I ended up there because when I showed up at the Uhaul Sharonville location for my reservation, there were no less than 12 people in line and the place was a zoo. It would have taken over an hour to get my trailer.

Kurt D. on

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Customer did not leave a comment.

George T. on

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The individual at the location was awesome!

MATT JESSICA S. on

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This is an older facility but the storage unit we rented is clean and the facility seems to be safe. They have security cameras covering the place. And it was the cheapest in town.

Michael S. on

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Truck did great and was in and out of the office quickly.

Rob E. on

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Customer did not leave a comment.

Justin G. on

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I just needed a 10’ box. I was in and out in 10 min. I will definitely go back to this location.

Durreall D. on

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FERNANDO M. on

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JEFF L. on

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I'M A RETURN CUSTOMER TO THIS LOCATION DUE TO THE FACT THAT THEY ALWAYS TREAT YOU WITH FANTASTIC CUSTOMER SERVICE!!!

James F. on

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Joe B. on

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The lady at the counter was awesome. Thanks!

Thomas F. on

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melanie h. on

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rene l. on

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Patti L. on

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louise h. on

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Great service,efficient, easy accesd

ken G. on

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joe y. on

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Paula and Tony were both great communicators and provided good, reliable service.

Richard E. on

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Excellent Service. Equipment was ready on time. Pickup and return were quick and easy.

mohammed a. on

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Brenda G. on

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Very friendly and nice

KATHY G. on

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CLAY S. on

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I see no need for improvement with regards to my pick up point nor for the location where I dropped off the equipment

TROY C. on

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Can not complain about U-Haul thank you very much and the return was as easy as it gets

mike f. on

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Stanley B. on

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MICHAEL C. on

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The phone reminder of the 24-hour was perfect

deborah r. on

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This facility is always ready & always a pleasure

Jeremy F. on

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People charging bank cards WITHOUT notifications or authorizations. Will NEVER recommend UHaul to anyone nor will use them ever again.

BRADLY D. on

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CARLA G. on

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russell d. on

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harold m. on

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DONNIE S. on

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Walls are rusty and there`s a small ripped section on the lower right hand side with sharp edges. Clean otherwise.

STACEY M. on

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My unit appears to be dry. I can touch my neighbors stored items from the top of my unit as the walls don`t go all the way to the ceiling. It has doors on both ends of the unit which is a plus.