Previous person smoked so it was difficult in the beginning. Other than that everything was great. The lady who checked us in was very pleasant and nice. Thank you!!VIJAYKUMAR P.
Customer Reviews for Storage Plus
(U-Haul Neighborhood Dealer)
Middletown, OH 45044
Services at this Location:
- Mon-Fri: 9 am - 5:30 pm
- Sat: 9 am - 2 pm
- Sun: 9 am - 1 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
UHAUL software is terrible. It took the attendant 30 min to be able to get me a truck as the system kept logging her out and causing other issues. Not at all a reflection on her or the location as she was doing all she could - this was 100% UHAUL's system being terrible.James H.
Nothing to add here. Everything went well.Kevin C.
Customer did not leave a comment.Cathy P.
Very friendly.Michael M.
Customer did not leave a comment.cheryl J.
Very helpful & friendly management to work with that made the experience very pleasantjulia L.
Uhaul as a whole severely disappointed me in this whole experience. The man at the middle town location saved my whole move. After you moved my pick up location 2 times. When I got there you didn't have a truck available for me. So I had to drive 30 minutes up to the middle town location to finally get a truck.Mitch S.
Nothing really. With the opportunity to do all the paperwork on line, we where in and out in about 10 minutes. Service was great and we are completely satisfied.David S.
Impossible to get in contact with never could get ahold of anyone to pay and then tried to get in contact several times before the auction and yet still lost all of my things. F this placeErika H. | Overall Experience
Customer did not leave a comment.Scott T.
Customer did not leave a comment.Mckenzy R.
Customer did not leave a comment.Larry C.
Very nice customer service guy. Fast and accurateNathaniel C.
It was all goodRobert R.
The only rough part of the experience was the check-in hurdles to clear before I was able to use the truck, which took almost an hour to do which mostly involved sitting and waiting, meaning I had to rush back to return it in time because I planned to use that time for moving. It would have been nice to have been told how long the check-in process usually takes.Timothy Z.
Customer did not leave a comment.David M.
Customer did not leave a comment.Renee L. | Overall Experience
I tried to call per instruction to say that everything was brought back but the telephone number did not workDavid M.
Customer did not leave a comment.Zainab O.
I had my stuff there for almost two years and I had no problems. They were very helpful during the Pandemic. Even with my move they was helpful.Mary L. | Overall Experience
Clean the inside of the vehicle s little better.MARK G.
Excellent customer serviceMartin W.
Customer did not leave a comment.Stephen T.
Customer did not leave a comment.Charles S.
Tony and crew are always great providing excellent service.JOSEPH P.
This storage unit was the easiest to check-in and to check out. Everyone was always friendly when I needed a question answered. The area around the units was always maintained and clean. They are awesome.Carla P. | Overall Experience
Customer did not leave a comment.Kayla M.
Customer did not leave a comment.SUSAN M. | Overall Experience
Guys are pros doing what they are doing. Keep it up!MIGUEL M.
Customer did not leave a comment.Calvin C.
Everyone was very professional. The truck was exceptionally clean not only in the cab, but in the back too.tom M.
I found excellent service here so from my site awesome!mani A.
Great service! Highly recommend.john W.
Nothing needs to improve. The gentleman at the desk was very helpful and efficient and the location was very convenient.Arlie C.
very secure and well maintained storage facility with great staff and easy access to your storage locker , would highly recomend .travis r. | Overall Experience
Customer did not leave a comment.Jackie C.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.Jeffery T.
Customer did not leave a comment.Jaime S.
Customer did not leave a comment.Jarrod M.
Customer did not leave a comment.Gregory G.
Customer did not leave a comment.Bhuvan M.
Customer did not leave a comment.ROBERT N.
Customer did not leave a comment.Albert J.
Customer did not leave a comment.Bradley P.
Customer did not leave a comment.TIMOTHY N.
Customer did not leave a comment.DEBBIE E.
Customer did not leave a comment.Kevin K.
Returned after hoursCarla P.
Customer did not leave a comment.Kade R.
Friendly staff, quick pick up and drop offLinda P.
Customer did not leave a comment.CHARLES S.
Customer did not leave a comment.GREG C.
The riide was a bit bumpy but it was overall good.carmela D.
Customer did not leave a comment.Tony K.
I was charged a random $17.00+some odd cents charge today. When I called to ask why, I was sent to voicemail and left a message. Still waiting for a response. I returned it way before the 24 hour deadline and replaced all fuel I'd used. The cab and trailer were both cleaned before I returned it so I'm really unsure of why I had a random charge to my account.Sarah C.
Customer did not leave a comment.Sarah C.
The company needs to help the employee with better systemsJoshua N.
The time from arrival to when I leave with the trailer needs to be shorter. Part of it was an issue with the trailer hook up to my truck. But the paperwork and getting everything in order shouldn't take that long.Robert C.
Had a truck but no keys. My 9:30 move was delayed until 11:30. Had to drive 30 additional miles to pick up another truckMatthew H.
Customer did not leave a comment.Gregory C.
Something needs to be corrected with the U-Haul Help program. Superior Movers never showed up for the Move which left the Homeowner panic, because the buyer was moving into the home by 6 PM. If it wasn't for the neighbors, this wouldn't have happened. I've tried repeatedly to use your system and it seems to force to re-Hire another mover. It's impossible to do that with a few hours left to be moved. I called your numbered and reached a person who directed me to another phone number that ended up being another recorded message. It isn't customer-friendly and I should not be charged including any service fee. I'm a Realtor and I will never recommend U-Haul Helps to any of my clients in the future. Superior Movers never returned or answered any of my repeated calls. Voice Mail was full, so I couldn't leave a message. I also made several Text messages that weren't answered. They should be removed from your service. Order # B4B495C8 Job # JB-B8D73C65 Payment Code 493326 Bruce KoehlerJustin U.
It took an hour for us to get our rental. We rented the uhaul for 4 hours and arrived at 9am for pick up and didn't get it in our possession for 1 hour then were told we had 3 hours to return it. There were 2 people in front of us in line and honestly there's no reason it should take 1 hour to get your pick up.Micheal W.
Very good customer service. Nice facility great interaction with a gentleman provided our truck. Overall great experience I would use them again.Janet W.
Customer did not leave a comment.Roy H.
Customer did not leave a comment.Jake L.
Customer did not leave a comment.WESLEY T.
Customer did not leave a comment.Roger B.
The vehicle was not the cleanest. Spilled beverage remnants and some debris in the cab.GREG C.
Dropped vehicle off after hours. Instructions were clear and easy to follow for leaving the vehicle.Leslie C.
I think the staff always goes above and beyond to help the customer. This is about the fifth or sixth time I have rented from this location and I will continue to go back to them. They are professional, helpful, and very courteous. I would highly recommend this location.Jay B.
Very polite & friendly. Check in & out was fast & easy.Lisa G.
Open hours are limited. I would prefer to have someone check the truck when I returned it at 2:45 pmDaniel K.
The guy running it was very helpfulRobert K.
Customer did not leave a comment.billy C.
Customer did not leave a comment.Sheila L.
Customer did not leave a comment.TIM M.
Customer did not leave a comment.richard R.
Customer did not leave a comment.Dan V.
We had an excellent experience with our U-Haul move, Even one ofthe women in our group drove the truck and said it was very easily handled. Everything arrived clean and in perfect shape and the two moving guys -( names if you wish)- were GREAT!Jennie W.
Customer did not leave a comment.tony W.
Customer did not leave a comment.Brian I.
Customer did not leave a comment.Deanna C.
Customer did not leave a comment.Joshua J.
Customer did not leave a comment.Mbarek B.
Customer did not leave a comment.Mbarek B.
Customer did not leave a comment.Dennis N.
Customer did not leave a comment.Ben J.
Mileage was not correct at time of rental was told it would be corrected didn't happen and overcharged for gas. Not happy about itBrad D.
The girl who answered the phone was extremely rude, she akso would not allow me to talk with anyone else nor give me information regarding my final bill.Robert H.
Customer did not leave a comment.Elizabeth S.
Nice staff. Thank youKim R.
Customer did not leave a comment.Jessica L.
They had more than one hand truck but gave us the one with a broken rale. The hand truck slipped and the rale cut across my Daughters hand cutting all of her fingers.Denise L.
Customer did not leave a comment.sean H.
Customer did not leave a comment.Lynn T.
Customer did not leave a comment.Andy B.
Customer did not leave a comment.Kim C.
Customer did not leave a comment.Rachel D.
Customer did not leave a comment.Joel E.
Back of unit had broken glass in it. Was a pain to rent I hope I never have to rent from you again.Emery K.
Customer did not leave a comment.carl C.
Customer did not leave a comment.Mohamed K.
Customer did not leave a comment.TAMMY B.
The lady that check me in was a star employee.She was amazingBrandie D.
This is an older facility but the storage unit we rented is clean and the facility seems to be safe. They have security cameras covering the place. And it was the cheapest in town.MATT JESSICA S. | First Impressions
My unit appears to be dry. I can touch my neighbors stored items from the top of my unit as the walls don`t go all the way to the ceiling. It has doors on both ends of the unit which is a plus.STACEY M. | First Impressions
Additional Services at this Location
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