Customer Reviews for Storage Plus
(U-Haul Neighborhood Dealer)

583 reviews

2925 Cincinnati Dayton Rd   Middletown, OH 45044

(513) 424-4470

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–2 pm
  • Sun: 9 am–1 pm

Services at this Location:

Contact Us

(513) 424-4470

2925 Cincinnati Dayton Rd
Middletown, OH 45044

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–2 pm
  • Sun: 9 am–1 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

EMAD H 
Rating:
5.0

Customer did not leave a comment.

PRENTICE E 
Rating:
1.0

They charged me over 500$ in fees after I moved out. Hard to contact staff. This place is a hassle

Niles H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARK B 
Rating:
5.0

Customer did not leave a comment.

DAVID K 
Rating:
5.0

The equipment was very clean and well serviced. The charges were also very moderate and fair. I really enjoyed using this service and will always hire their services for my move-in needs.

ELUMBA E 
Rating:
5.0

Nothin

LATASHA L 
Rating:
5.0

Everyone I encountered at the store and on the telephone we’re very courteous, friendly and helpful

JANA B 
Rating:
3.0

Customer did not leave a comment.

THOMAS S 
Rating:
5.0

Customer did not leave a comment.

kelly s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID P 
Rating:
5.0

Customer did not leave a comment.

LANA H 
Rating:
5.0

Customer did not leave a comment.

STEVEN S 
Rating:
5.0

Customer did not leave a comment.

ELLIOTT G 
Rating:
5.0

Customer did not leave a comment.

BRIAN K 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS W 
Rating:
5.0

Nothing. I prefer to rent from this location before any other in area because of their good customer service.

Justin L 
Rating:
5.0

Customer did not leave a comment.

Emily T 
Rating:
2.0

The UHaul app never worked, and my husband had to call to get the truck checked-in. The policy that determines cost and adds days for drop-off needs to be demystified. We had the truck back befor the date that the system changed it to on the contract. It makes common sense to reimburse two days charges. Why do we select days and you charge days, but UHaul claims to reimburse days when turned in prior to the due date. This should be e plained as part of the contract or a policy written on the confirmation.

MICHAEL B 
Rating:
4.0

Pleasant person

RAY D 
Rating:
3.0

The location was a contracted vendor. I had never rented from them before but the service was great. I appreciated how quickly I was greeted and the attentiveness. They were friendly and welcoming.

MERTHA E 
Rating:
1.0

The uhaul you gave me terrible there was some transmission issue with truck you can tell the way it drives

RAHUL M 
Rating:
5.0

Customer did not leave a comment.

ADAM S 
Rating:
5.0

Customer did not leave a comment.

KELSEY R 
Rating:
4.0

Was exactly as advertised. Did the job. Checkout and return were easy and straightforward.

Stephen B 
Rating:
5.0

Customer did not leave a comment.

DEBORAH C 
Rating:
4.0

Very nice people

DONALD N 
Rating:
4.0

Ms.Paula was so courteous and friendly, I will be back and recommend 👌 location to any Co workers, family, and friends.

KRISTIN C 
Rating:
5.0

Customer did not leave a comment.

SONYA L 
Rating:
5.0

Customer did not leave a comment.

PAUL L 
Rating:
5.0

Customer did not leave a comment.

ED K 
Rating:
5.0

Customer did not leave a comment.

DOMINEC C 
Rating:
5.0

Customer did not leave a comment.

LARRY S 
Rating:
5.0

Will be cmin bck

LATASHA L 
Rating:
5.0

Very friendly and efficient staff. Easy and smooth pick up and drop off of equipment. Highly recommended!

STEVEN C 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN F 
Rating:
5.0

The lady at this location was very helpful and friendly

MICHAEL H 
Rating:
5.0

Customer did not leave a comment.

CHARLES D 
Rating:
5.0

Customer did not leave a comment.

JUSTIN L 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS N 
Rating:
4.0

Customer did not leave a comment.

JILL D 
Rating:
5.0

Customer did not leave a comment.

PADAM K 
Rating:
3.0

The representative was nice and friendly

anthony h 
Rating:
1.0

The website very clearly states that a temporary license can be used. It advises bringing multiple forms of ID to confirm identity. I brought the temporary license from the DMV. I brought my current passport, I brought my social security card, and I brought a current bill with my address. They absolutely refused to look at any of it. Now I'm still waiting for them to adjust the bill to remove the dolly they didn't bother to put in the truck.

Mark R 
Rating:
5.0

Friendly straight forward customer service and they actually call you back when you have questions or a problem and are eager to solve your issues or problem

Stephanie R  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Jason L 
Rating:
5.0

Customer did not leave a comment.

Raymond N 
Rating:
5.0

There was absolutely nothing they could have done to make my shopping experience any better. The atmosphere was great. The customer service was impeccable. I’ll definitely be renting another U-Haul from this particular location again in the future. Best experience ever. Grammy and Grandson were the best.

Shamarus L 
Rating:
5.0

Customer did not leave a comment.

Carole P 
Rating:
5.0

Customer did not leave a comment.

Michael W 
Rating:
5.0

The only negative comment I have is: the radio didn’t work. No big deal since we only drove less than 100 miles. But the A/C was excellent! Much needed on a 90 degree day.

Daniel K 
Rating:
5.0

The dolly and bags were very in the way I didn’t like where those are placed I kept tripping over it

Alex R 
Rating:
3.0

The app is what sucked, it didn't allow me to check in or out. I had to contact customer support. I take the truck back with 3/4 gas which is what the paper said and I still got charged $20. Just a terrible overall experience all due to the app not working and the extra 20 i contacted about.

Kara Z 
Rating:
5.0

Customer did not leave a comment.

Zach S 
Rating:
5.0

Customer did not leave a comment.

Matthew H 
Rating:
5.0

Customer did not leave a comment.

April B 
Rating:
5.0

Customer did not leave a comment.

Amanda H 
Rating:
4.0

The staff was amazing and very friendly

Lee P 
Rating:
5.0

Improve your online services.

charles m 
Rating:
5.0

I was well satisfied!

RICHARD K 
Rating:
5.0

We used the storage space for four years. Easy to access, safe, and secure. Never any issues or concerns.

Andrew M  |  Overall Experience 
Rating:
4.0

Agent was very nice and helpful.

Charmlin H 
Rating:
5.0

Customer did not leave a comment.

marsha h 
Rating:
5.0

Customer did not leave a comment.

Carl H 
Rating:
5.0

Customer did not leave a comment.

Tanaya O 
Rating:
5.0

Customer did not leave a comment.

Gordon C 
Rating:
2.0

Uhaul truck had broken lock on drivers side door and was advised to not use it as departure instructions which is concerning for the security of affects in the truck and security of it. Also the wipers were barely working due to needing to be replaced making it very difficult to see in the rain. Staff was friendly and prompt, however.

Kaleb H 
Rating:
4.0

Customer did not leave a comment.

kim b 
Rating:
1.0

Customer did not leave a comment.

Abdoulaye N 
Rating:
5.0

Excelent

Deyanira A 
Rating:
4.0

Customer did not leave a comment.

Jeff G 
Rating:
5.0

They were very professional and they gave me excellent service

CHRISTINA G 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B 
Rating:
5.0

The location was great to work with. They were helpful in switching the truck size with another customer who wanted to change also.

jeffery J 
Rating:
5.0

Dropped off my UHaul trailer & a very nice man came out & disconnected it for me instead of having to do it myself online, which made it so much easierl! I went inside to get information about renting a storage unit & the managers were very friendly & went out of their way to help me!!

Sherry A 
Rating:
5.0

Customer did not leave a comment.

Jeffrey G 
Rating:
5.0

these guys were friendly, and fast! I was very impressed. They helped me hook up the dolly, helped troubleshoot an issue with my trailer lights, and got me on the road. I had a question on how to use the dolly, and they walked me through it. Dropping the dolly back off was similarly great. They helped me un-hook, and sent me on my way.

Kyle D 
Rating:
5.0

Tony did a great job.

Craig E 
Rating:
5.0

I'll def be a returning customer. I've had several different size units over the last 3 years and I've never had any issues or anything.

Kelly S  |  Overall Experience 
Rating:
5.0

I did most everything online, setting it up. But the pick up was smooth and quick and I greatly appreciate that. I highly recommend this location for your U-Haul needs.

Greg W 
Rating:
5.0

It was good

Ivor R 
Rating:
5.0

Storage Plus was very efficient. Got me in and out. Would recommend

Ronald G 
Rating:
5.0

Customer did not leave a comment.

Anthony W 
Rating:
5.0

Truck suspension was wore out wondered all over the road touch to drive unit had over 126000 miles on it and needed some attention

Wendell T 
Rating:
5.0

Everything went great thanks for everything!

Andrew W 
Rating:
5.0

Tony and Paula were great and the service was excellent

gomer r 
Rating:
5.0

Customer did not leave a comment.

Kristina M 
Rating:
3.0

Customer did not leave a comment.

wanda a 
Rating:
5.0

Customer did not leave a comment.

Perla R 
Rating:
4.0

Customer did not leave a comment.

Melvin G 
Rating:
5.0

Nice and simple service! No wait or anything! The guy who checked me out and back in was very courteous!

Matthew G 
Rating:
5.0

Customer did not leave a comment.

Laura R 
Rating:
3.0

Smooth transaction

Tamela B 
Rating:
5.0

Everything went according to plan, everything was suitable, quick and what was needed for the job. The gentleman was very kind and helpful.

China P 
Rating:
5.0

Customer did not leave a comment.

Scott T 
Rating:
1.0

I had ordered some help from movers, who never contacted me and never showed up. I only had one large item to move and without movers I couldn't do anything, so this was a huge waste. The movers were Nice N EZ Movers. At the very least you need to stop listing movers on your website that do this kind of thing at all. But also I'm not too pleased with the fact that this rental was wasted and the people at this location weren't really able to do anything to help. I understand Uhaul probably has no official liability for things like this, but suffice it to say that because of this situation I'm probably not going to use Uhaul again.

Adam H 
Rating:
5.0

Equipment was available on the shortest of notice for a very short project and returned in the evening. Continue to Customer’s urgent needs as described. Thank you. 🇺🇸

GLENN M 
Rating:
3.0

For a truck with over 120K miles on it it wasn't too bad. The roll-up door padlock came damaged and was not workable. The key to the truck would unlock the passenger door but not the driver side. Both cabin doors where not easy to close and slamming them would put the side view mirrors out of adjustment. I didn't look very hard for it, but could not find a way to turn on the cargo compartment light. Other than that the truck was clean, ran well, and the radio and AC worked.

Jamie M 
Rating:
5.0

Customer did not leave a comment.

Gregg H 
Rating:
5.0

Customer did not leave a comment.

Jason L 
Rating:
5.0

Customer did not leave a comment.

Antoinette C 
Rating:
5.0

Please check the wheels, they were weird, like without congruency with the steering wheel.

yerline N 
Rating:
4.0

Customer did not leave a comment.

thomas m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda B 
Rating:
4.0

Customer did not leave a comment.

david W 
Rating:
5.0

No issue, very friendly. Got us taken care of right away

SHERYL C 
Rating:
3.0

Only one of my doors would go up and I didn’t realize when reserving the unit that it would be 2 small doors versus one large door.

Cody W  |  Overall Experience 
Rating:
5.0

The guy was very friendly and answered all my questions. Hi even got a Uhaul trailer from this place place bc of the guy. Being so nice and even helped me get it all set up to my car.

brian J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RON G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ann w  |  Overall Experience 
Rating:
5.0

Impossible to get in contact with never could get ahold of anyone to pay and then tried to get in contact several times before the auction and yet still lost all of my things. F this place

Erika H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Renee L  |  Overall Experience 
Rating:
5.0

I had my stuff there for almost two years and I had no problems. They were very helpful during the Pandemic. Even with my move they was helpful.

Mary L  |  Overall Experience 
Rating:
5.0

This storage unit was the easiest to check-in and to check out. Everyone was always friendly when I needed a question answered. The area around the units was always maintained and clean. They are awesome.

CARLA P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUSAN M  |  Overall Experience 
Rating:
5.0

very secure and well maintained storage facility with great staff and easy access to your storage locker , would highly recomend .

travis r  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bhuvan M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael C  |  Overall Experience 
Rating:
5.0

They have mice! A lot of my things got destroyed despite the “mice traps” they have set up

Emily N  |  Overall Experience 
Rating:
5.0

Great place for the price. Units are well maintained. Clean and dry..

Doug H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew R  |  Overall Experience 
Rating:
3.0

The lady we met with, I forget her name, was so friendly & sweet!! The storage unit we rent was perfect for us. No complaints. The ONLY issue we had was putting our code in to get in & then out.

Justin O  |  Reservation 
Rating:
1.0

I reserved the storage unit online move in date 10/28/2019. Can't get the code & unit # cz to my surprise when I went to get it at 4pm the office was closed.

MYRNAELIZ B  |  Reservation 
Rating:
4.0

.

Michael M  |  Reservation 
Rating:
4.0

.

Michael M  |  Reservation 
Rating:
4.0

Storage facility is fine. Was not warned that the unit has two doors instead of one.

Laura M  |  Reservation 
Rating:
3.0

good

Yumeng S  |  Reservation 
Rating:
4.0

Very friendly and helpful. Reasonable rates. Very quick response to the minor issue I found. There was a lock left on the door to my new unit and he was there quickly to remove it for me.

Susan S  |  Reservation 
Rating:
3.0

Clean storage area exactly what was in description key pad entry to lot and your own lock on your space.!

Michelle G  |  Reservation 
Rating:
4.0

Awesome!

Hailey H  |  Reservation 
Rating:
3.0

easy in and out to the facility

Shellie B  |  Reservation 
Rating:
1.0

Awful. Went to another storage unit because I tried contacting this one for two days straight and absolutely nobody answered me or returned my voicemails.

Ciara P  |  Reservation 
Rating:
5.0

Unfortunately, I could not move into the storage unit because the door was not 8 ft high so my tractor would not fit. The facility was clean and the employee was very professional and helpful.

Gary H  |  Reservation 
Rating:
3.0

Stop was Pleasant and helpful. The lot does hold water in the alleyways though

KAITLIN H  |  First Impressions 
Rating:
3.0

This is an older facility but the storage unit we rented is clean and the facility seems to be safe. They have security cameras covering the place. And it was the cheapest in town.

MATT J  |  First Impressions 
Rating:
5.0

Actual facility and workers were great but they knew nothing about your booking site.

Privacy R  |  First Impressions 
Rating:
4.0

Staff was very friendly!

Privacy R  |  First Impressions 
Rating:
5.0

Great service! Very friendly and helpful.

Privacy R  |  First Impressions 
Rating:
2.0

Walls are rusty and there`s a small ripped section on the lower right hand side with sharp edges. Clean otherwise.

DONNIE S  |  First Impressions 
Rating:
1.0

Took over an hour to get our reservation completed and the guy had no idea of our price or what we were to pay, nor where our storage unit was or how to use the keypad.

Privacy R  |  First Impressions 
Rating:
4.0

Reserved the unit online to sign for it the next day. An employee called to verify the reservation and informed me of the hours which was nice. Facility is decent, keyed entry, easy access.

Privacy R  |  First Impressions 
Rating:
5.0

I got the wrong sized storage unit. The Facility Manager upgraded us to a larger unit with no problems and gave us a few days to vacate the smaller unit. Great establishment and service!

Privacy R  |  First Impressions 
Rating:
4.0

The unit is clean-pest free. The doors are easy to use though paint flakes fall. Access is easy, but secure. Complaint: w/rain a puddle of water formed outside our unit, which froze-created a hazard.

Privacy R  |  First Impressions 
Rating:
2.0

The spaces are not clearly marked so we where not sure were to park. There was also a $20 administrative fee that was not mentioned when you made reservations.

Privacy R  |  First Impressions 
Rating:
5.0

The online process was quick and easy

Privacy R  |  First Impressions 
Rating:
5.0

Nice, clean, accessible units. Plus a military discount.

Privacy R  |  First Impressions 
Rating:
4.0

Good value

Privacy R  |  First Impressions 
Rating:
4.0

I`m very happy with this facility. Wish there were lights. We arrived really late from another state, lights would have helped immensely. Maybe lights are not a normal amenity but they would be nice.

Privacy R  |  First Impressions 
Rating:
3.0

Very nice people.

Privacy R  |  First Impressions 
Rating:
5.0

Everything was ready and unit is clean and taken care of.

Privacy R  |  First Impressions 
Rating:
5.0

The service was quick and courteous! My outdoor lot was ready and the application process was smooth. The rates are very reasonable. I can easily recommend this storage facility.

Privacy R  |  First Impressions 
Rating:
1.0

Guy that did contract was very slow and didn`t know how to use computers.

Privacy R  |  First Impressions 
Rating:
3.0

Tony was great

Privacy R  |  First Impressions 
Rating:
3.0

Tony was great

Privacy R  |  First Impressions 
Rating:
5.0

These guys are great. Quickly helped me get my spot reserved and moved in. Available even after hours when I had a question. The facilities are clean and solid. EXCELLENT!

Privacy R  |  First Impressions 
Rating:
1.0

Climate controlled directly next to the door that is open to the outside. Unit with a ventilation ducting blocking 10% of the storage needed. Being charged the same amount as units with no blockage.

Privacy R  |  First Impressions 
No reviews have been submitted for this location.

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