Customer did not leave a comment.
ELDER B
Customer Reviews for Storage Rentals of America Jacksonville
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very clean and quick service. No issues, all equipment was well maintained.
JAMILAH AThere was no equipment which made the move harder than it needed to be .
Kyle CNo notes.
CULA JThe lady working was very nice and helpful
JARED PThe truck needed to be cleaned up a bit and it had cigarette but was in very good working condition.
TERRY SYalls customer service is trash asf
RAQUAN TYour main asset is the lady agent running the office She is absolutely wonderful.
Vicki LEasy pickup and return. This place was great. Would definitely use it again.
ROSS TOutstanding service at this location. The process was quick and the customer service rep was outstanding.
ARTHUR SOverall we had a great and easy experince. However, the driver seat was not adjustable & I could Barely reach the pedals. Which is not good at all! Additionally, the car was not cleaned well. A little vacuuming goes a long way! Thank you always.
Mailena GYou just withdrew 14 dollars from my account that I don't know what to withdraw since I had already paid in full. I need my money back.
Carol SGreat customer service, and very efficient check in process,
ZAID NGreat counter service. Polite and fast.
WALTER PStaff member stated the truck was full of gas when in fact, the needle was below the full mark. I filled the tank prior to returning the truck. Not a big deal but, thought it should be mentioned.
JAMES CAir conditioner did not work and fans would not blow air.
JONATHAN KCarry U haul furniture blankets, and U haul boxes
RITA DNothing. Sonja was so wonderful and made the experience better than expected. She was genuine and I’m grateful for her assistance in guiding me through everything. I was nervous about moving and she made me feel so calm and explained everything that made me feel at ease. Thank you so much!!
KATHRYN MGreat experience
Courteney HVacuum animal hair off of the seats.
STAR LExcellent friendly service!!!
FRED DNot a thing! It was an amazing experience!
KEYLA MSonya was great and super knowledgeable. Thank you.
TARA BUse always!!!
Erick TN/A
SHAKILA RLocation was unmanned, and it took me an hour speaking with a representative of U-Haul by the name of Tony, who was very condescending and not very nice. I was in the process of leaving the location when an agent showed up and got me the key for the truck. This was one of the worst experiences I have ever had and will never, recommend U-Haul to another person.
Terry AEasy drop off location
RANDY CI requested two dollies. Neither one was with the truck. The u-haul app is NOT user friendly at first. It’s confusing trying to find the start of the pickup process. The WiFi at this location is not the best. Makes the app run slow.
Traci FSonya is a very hard working agent she has excellent customer service skills I work in customer service myself and it is hard to find great customer service I will always use this location anytime I need U-Haul to approve for the next customer she really needs some help it's a very busy location as she greeted its customer with a smile no matter how busy it was
Patricia HNice lady at the counter to drop off - she knew her stuff. Excellent employee.
STEVEN DTruck was dirty on the inside - I had to vacuum and clean the truck myself before my trip .
Richard BNothing. This location is GREAT! Always has top tier customer service.
kenyanna pExcellent customer service at the counter.
Lisa SOnline renting was easy. Pick up was seamless and painless. She paid attention to details and noticed that i have ordered 2 dollies instead of 1. Store was upkept and clean. Drop off at the red box in front of their door very convenient. Thanks Uhaul!
Wineska DThe young lady was excellent.
Stephen SAll went well with rental. Only 2 issues, 1st was there a few minutes after opening, NO dollies available. 2nd open10am close 3pm, returned rental at 2:40pm, they were CLOSED. Not good customer service.
Frank KFirst timer to this location. Service was great, and was able to be checked out in a timely fashion once truck was inspected and gas was checked. I will make this my # 1 stop for truck rentals.
Tracy WThe young lady was great and very professional. Greeted me and accommodated my last minute request for a vehicle.
Pleasant SGreat service!!!
Jose MThis was the location we requested in ur reservation - the first attendant was uncaring
JOE BNo one onsite to help - the app wouldn't work and had errors - it took me 30 minutes to pickup the truck over the phone. Horrible customer experience...
James SJust a drop off after hour no personnel there
Rita LCustomer service was great but the van didn’t have the correct amount of gas.
Damien GLady was kind at office truck was clean
Annette RThe truck was new and clean. I didn’t get the dolly that I requested. Everyone kept saying the dolly’s aren’t guaranteed and the supply online is inaccurate. Then get a better system please. I was transferred FOUR times just to get my refund. IM NOT SURE WHY I NEEDED TO BE TRANSFERRED TO FOUR DIFFERENT DEPARTMENTS AND FOUR DIFFERENT REGIONS. I’m in Jacksonville area and they kept transferring me to ORLANDO AND ALABAMA. The whole system needs improvement. I was on the phone for more than an hour just to get a refund. This slowed down my moving process as well.
Saembyeol BI used a third party and the office was closed when I got there. I was 7 minutes early for my reservation. When I dropped off the truck. The office door was locked. I had to bang on the door to turn in the key
delena aThe reception staff was wonderful, but had tremendous difficulty with my reservation because everything has to be done on the phone and I had hoped to be able to just arrive at the office and check in. It was not their fault, they did everything they could to make my experience a good one. Sonia was on her third day and was still learning her position. The truck "check engine" light was on, so I assume it needs maintenance. As we started loading boxes, roaches crawled out from the walls of the truck. The office manager explained that these were palmetto bugs - very common here in Florida, but it was disheartening to take boxes off the truck at my new home and find I brought several into my garage with me.
BONNIE MI Made reservations for a small truck I walked to this location and walked back home in the rain to pick up and drop off truck I picked up and dropped off in the same location I was told by the lady at the location I could do that I didn't know about all this take pics and write down the mileage I am older and don't like this online bs what happen to real people to help you I had a long day had to wait over an hour to get my truck and then had a major issue dropping off this truck I will go to U-Haul myself next time no online stuff for me again
Lori EActually be present at the sight rather than showing up an hour late when there was a rental appointment at 11 AM
Detric MGreat costumer services I would give 10 starts if I could
Ruben MThe location and staff at the location were great. The self checkin on the Uhaul App or Uhaul website is subpar and still needs work. Good thing the staff was at the location late to be able to check out the vehicle to me.
Anthony POnline check in was not clear, asked for us to go into a building that was locked. Picked up my truck an hour late after making some calls after talking to someone at a different location to be able to find access to a key. There were at least 2 other groups trying to get access to a key as well and ended up leaving without a truck. Spoke to woman on the phone that was very helpful in allowing us to get a key, but we had to try every lock box to find a key. I would not use this location again after having to wait in the cold for an hour with no instructions.
JOHN BI scheduled my move to pick up the vehicle at 9:00am. When I arrived, there was a sign on the door stating be back at 9:30am. Around 9:15am, Chris (manager would be my guess) showed up. I tapped on the door so he would see me and got a finger in the air to wait a minute—all ok so far. After about 5 minutes, he comes to the door and I tell him I have a 9:00 reservation. He bluntly stated “I don’t know why U-Haul does that. I don’t rent vehicles until 10:00am.” I was dumbfounded. I asked if I had to wait 40 minutes until 10:00am and he said yes. I was stuck. My ride had left and I had to get the small move done so I waited while I watched him go to the each vehicle in the lot and use a leaf blower on them. Then, he moved them into different parking spots. I had rented a van and he never even went to it. At 10:00am, he gave me the key after I had to show him my driver’s license along with my credit card. I had already uploaded my license and had provided my payment information when I checked in through the U-Haul app. Never was there “I’m sorry for your wait or confusion or inconvenience or anything. “. When I got the van, the seat’s weren’t filthy but also weren’t clean. The dashboard kept flashing both rear tires needed air and the oil needed to be changed. One of the worst customer experiences I have had in a long time. I will never do this again — ever.
Mikel MThe option to pick up the truck at any hour, even when the facility was closed, was outstanding and super convenient!
Kenneth FThe gentleman, I believe his name was Chris had the vehicle clean and explained everything Good job!
tracy wGreat Customer Service!!
michelle bCould not get into the vehicle. Online sign in glitched. Could not contact anyone for a refund as the storage facility was closed. No option to call customer support. Very disappointed
Andrew RWe ordered a dolly and they put it in the wrong truck next to ours and we had none. That truck hadnt moved from the time we picked up and dropped off. There was no one to help us get one or even refund us if we wanted to. Then we found out the truck didn't have a ramp and weren't able to use it at all. And to top it off they charged us an extra $50 for no reason and I can't even view the receipt to know why. Horrible
Katie MBeside the tire blowing out the equipment is excellent
Pergonnias LI would recommend to Add more lighting outside the location is dark outside and return the car to walk up to drop off key is very dark
Gisselle BEmployee wasn’t super helpful. Online reservation of truck doesn’t notify renter that they will need proof of insurance.
Aisa PGreat location for renting
ADEL TEverything was perfect.. except the speedometer doesn't work. You don't know how fast you're driving lol
Tiffany CGracias
jose pIt too dark out in parking lot not safe
Jennifer p