Customer Reviews for Storage Sense Jefferson
(U-Haul Neighborhood Dealer)

Rating:

2.0

Make instructions more clear.

Rating:

2.0

Made arrangements 1 week in advance for one way drop off in another sate, for 3 days rental. Was quoted a price which was fine but day of pick up another person handled my pick up. That person didnt pull up my original arrangement and done paperwork for 1 day and return date the next day and returning vehicle to a local facility not another state as requested. I didnt notice the error until later that day. I then called them to correct the error but they weren't authorized to make changes and gave me a number to contact UHAUL . I did so and the nice lady from UHAUL corrected the error. But someone didnt inform the people of the change and then I got numerous text and calls from the drop off business about a late return. That thst corrected and a new drop off location was emailed to me. That location wasn't notified and when I dropped it of they couldn't accept the return without authorization so another call was made to correct that error. Finally got all straightened out and recieved my final bill which was paid. Just hope my final bill was correct and wasn't over charged for any late fees etc. My mistake was not paying attention to my original paperwork a d catching the error up front. I will still use UHAUL in the future but encourage everyone to read documents supplied to avoid problems.

Rating:

5.0

Very nice and professional customer service

Rating:

4.0

Efficient!

Rating:

1.0

I was charged with the insurance coverage fee by the front desk merchant when I know this is an optional add-on and when I made the reservation online, I specifically didn’t add that option. It was added on my the merchant without asking me, and when I asked about it upon returning the trailer, she said it’s not optional. I know this is optional because I’ve rented trailers many times. I want a refund.

Rating:

5.0

There were no personnel on site. It was Sunday and they were closed. The building was really pretty and the parking lot was clean It was easy to return the truck

Rating:

2.0

No one was present at the store even through it said it opened at 9am. I had to call the U-Haul main customer service number to get help. Once I was able to check-in via the app, it asked me for the truck number on the front of the truck, however it was behind a gate so I could not see it. I had to wait until someone showed up at 9:45 to be able to get the truck that I was supposed to pick up at 8am.

Rating:

2.0

Complete all scheduling and choice of truck at the time of the first phone call; multiple phone calls, and multiple people becoming involved does nothing but confuse everyone and everything. STOP using companies that are not available when you are scheduled to receive your truck. They are giving U-Haul a bad name.

Rating:

3.0

Have the windows cleaned, I had to clean both the inside and outside of the windows myself. Also you should have the tanks full for pickup, renting trucks without a full tank of gas is a disservice to the customer.

Rating:

5.0

Very polite and helpful young man checked me in. App was easy to drop off vehicle after hours. Great experience! 👍🏻

Rating:

5.0

Excellent service, friendly staff, would recommend to anyone.

Rating:

4.0

Trailer I rented had a right turn signal/brake light that did not work. Was not checked before I left facility. Partly my fault and partly theirs.

Rating:

3.0

Truck was not clean inside the cab and the windows were filthy.

Rating:

5.0

Cowen was excellent. He got me in/out quickly. Great employee! he was professional, engaging and knowledgeable. Facility was spotless. Truck was in top shape. SO glad that this office is close to my house. Thanks again for such a great representative for you company. Regards,

Rating:

4.0

The contract was scheduled for two full days, but we only used one day.. I started receiving texts before we were ready to release the truck to make sure we did it in a timely fashion because the truck was needed for the same day for another customer.. but I got no refund for U-Haul for only one day of use.

Rating:

1.0

I need a manager to phone me, pls.

Rating:

1.0

Great team to work with. They don't handle Moving Helpers, but they gave me sufficient time to make sure the Moving Helper I had previously requested was scheduled before I made the final decision to purchase their services. Nice clean storage units areas, I would definitely recommend this facility

Rating:

5.0

Amazing customer service and Storage Sense Staff went above and beyond to help. Highly recommend.

Rating:

5.0

Truck wa clean and in good shape.

Rating:

5.0

Easy and clean

Rating:

4.0

I am still waiting for my receipt . Your light needs to be brighter outside. It's hard to see after dark.

Rating:

5.0

Storage Sense was very helpful when I picked up my trailer. The building is new and clean, and the staff was knowledgeable about the trailers and U-Haul in general.

Rating:

5.0

The staff was very helpfu.