The pickup location was terrible, their staff was rude. I didn't get my reserved dollies, I literally got none! The truck reeked of cigarettes and the steering and transmission was messed up.
Roberta Bain
Customer Reviews for Storage Sense Winston-Salem
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady was rude. Not nice and not customer service friendly. She was very loud and just mean. I don't know what the problem was but I will not use this location again. And The truck was dirty and wet on the inside.
Dana McAllisterEasy return
Derek JohnsonThanks got a truck last minute great service.
DAVID DUNSONGREAT SERVICE; NO IMPROVEMENT NEEDED.
Eugene GibsonThe lady that worked behind the front desk counter should not be the first person customers have to converse with she was rude and acted as if the customer is intruding on her day she has no customer service just RUDE
Rotia FaulkThe truck smelled gasoline awfully on the back.
Guillaume RouxThe lady at the front desk was amazing. Great customer service too bad I said got her name.
Eddie AlamedaI just want to say Suzy and her manager personality and best customer service
Eliseo CastroGrace the manager and her Associate was Great, along with showing empathy and compassion. For my sister and best friend had died and I was moving to a new home. They were everything customer service should be. And that is a person first, and supplying the service with understanding. Thank You both for your help and Assistance during this time. It was and is Greatly Appreciated. Sincerely Paula Frazier
PAULA FRAZIERThere seemed to be a surprise when I arrived with the truck to drop off. I had contacted the regional office and they were to notify the drop off location. Apparently the drop off location had not received the news at that point that I was arriving with a truck to drop off.
Douglas LopemanMy initial contact was great! My second communication was to question what to do if the driver wasn't me and was met with attitude as if I was asking the craziest question in the world (I'm 5'1" and don't drive 20' trucks). She said, "I guess just have them give us your name. She also asked when it was being picked up (which she should've known) and when I told her she acted like that was a problem as well. THIS IS YOUR BUSINESS! When my driver showed up, he said that he had issues with them signing over everything and forcing him to give them mileage (which we didn't know yet and had already guesstimated). So they took the "contract" out of my name and put it in his without notifying me or him. Unfortunately, we then had an injury and needed the truck another day. I had to call Uhaul because this location was closed. I was able to secure the truck but they couldn't find my original order in the system anywhere. Basically, if I hadn't given them my driver's information, I would've been out-of-luck. I then asked Uhaul for a confirmation receipt sent to me and they sent it to the driver. I will never rent from them again.
Jeffrey StulackVery satisfied, thank you.
Eddie ColonVery friendly and helpful. Close to my move.
Deborah OrlandoHELLO MAKE SURE THE OLDER LADY HAS A NICE ATTITUDE CHANGE IT IF YOU CAN I'M A OFF BROWN SKIN LADY I WALKED I THE DOOR SHE LOOKED LIKE A GHOST I SPOKE TO HER SHE SAYING IT'S CX WAITING SHE HAS A 2 SECOND JOB THIS IS PARTTIME BUSY ALL OVER THE PLACE FELT BAD (I DID) IF I DID NOT NEED A TRUCK AT LAST MIN. SHEDULE THE DAY BEFORE I WOULD HAVE WALKED RIGHT OUT OF THERE HEARD MEN TALKING IN THE BACK ROOMS MAYBE SHE NEEDED HELP SHE DID SAY OVER,OVER AGAIN I'SORRY MAM. THANK YOU.
PHYLLIS SMITHCustomer service. I used the mobile check in to “bypass the line,” still had to go inside a building and wait in line. Really no reason to check in with the app, considering I waited as long as anyone else would in line. Lady was not very nice.
Megan MirilovichDifficult location to find and maneuver for elderly.
ELIZABETH COWANI have pictures and video of the truck before I took the truck and when I brought the truck back. The gas hand is not working properly I took a picture of the gas hand when I dropped the truck it was more gas in the truck then what my receipt was showing I am going to Dispute the extra $20 I was charged, thank you
qorticha glennNever let Suzy go! She is amazing!
Lisa GrazionaleThank you
belinda gathingsNo entiendo bien los cargos pero esta bien el servicio
Jose MedinaThe truck that I drove was horrible. It took longer to move because a 25 minute drive took 45 minutes because it sounded like the transmission was about to go. Other than that everything is fine! If I was going long distance I would make sure the truck is in top shape!
Angelishee ConradEVERYTHING was AWESOME
Ann TurnerWas told that I was most likely to be CHARGED !!! A x-tea fee for leaving it at that LOCATION !!! So now I have a ride WAITING FOR ME & I have to take out time to call to see ifI CAN EVEN LEAVE IT THERE ..!!! It was a horrible EXPERIENCE !!! Had NO PROBLEM with the truck itself !
ann marie josephI reserved online the truck and equipment. I was led to believe that the online reservation would reserve everything I asked for. When I arrived to do mobile pick up at 7 am as requested, there was no equipment in the truck. I called U-Haul and they said I could go to a different location that was already open to get the equipment but I called before I went. That location had none available. I ended up being an hour behind to wait for my location to open only to find out they do not have all the equipment I paid for! The person at the desk did take the dolly they did not have off so I was not charged. U-Haul needs to do better. Evidently there is no communication between what is available at the individual locations and what is allowed to be reserved. When I returned at 5:06 the office was still open. However I was told my rental would have to be processed in the morning but could I go get the equipment out and bring it in? Uh no. If it’s not processed until morning then the equipment will stay in there until morning. I’m not sure who is really at fault but I would call the actual location to verify they have everything you need. And DON’T USE THE APP FOR RESERVATIONS! Call the actual location!
Jennifer KearnsExhaust leak smell in cab.. had 9 miles to E so had to put gas in it, thankfully there was a gas station right up the road. And the appliance dolly was unavailable the only reason I rented such a big truck.
Aubrey HartgroveWay to many questions when trying to pick up it’s not quick at all it’s so time consuming even when picking up
Brittani NorthernMy reservation was NOT THERE at 1pm I waited an hour and finally settled for a van when I was supposed to have a truck. I then called Uhaul and was told I'd get 50 dollars off on my receipt which I DIDNT
Madeline GalbraithThis drop off location was not originally assigned to us. And the 1 star is not only reflecting their service... and secret charges... but additionally the whole system and company's capacity to provide professional service. We have to find this location ourselves, drop off the keys without any employees helping us, and we were actually charged over $100 of "moving and relocation" fees since they have to move the 20" uhaul truck and car transport trailer to other locations on their time. We paid the bill because Uhaul "Traffic" was down. Why? How? I guess that's in the small print. Later, I called back (since no one was there) to confirm the drop-off so we could close the bill. They were really upset that we would drop off the uhaul at their location and said it wasn't our fault... but it wasn't fair. We were directed there. They charged us a few days later through the system without our consent. I suspect they have this right, I was just surprised and disappointed that our very long, painful ordeal with Uhaul would end with additional charges that we found ourselves.
Jonathan BottomsIT IS NOT IMMEDIATELY CLEAR TO CUSTOMERS IF THE TRAILER IS THE OFFICE FOR "STORAGE SENSE." YES, THERE IS A LARGE SIGN THAT LOOMS HIGH BUT WHERE IS THE OFFICE?
william matthewsSuzy was friendly and very helpful and I enjoyed the experience. I only used the van for 2-hours and it could have been cleaner inside.
Scott AveyThe U-haul I rented came with a bag of moving blankets and a dolly that were tagged to the truck and could not be removed. They would not take them out or let me take them out. Wasted the whole corner of a 15’ truck. When confronting them about the problem they said “Well no one else has had a problem with it”. Don’t rent a truck if it’s not empty.
Liam FrancoFront desk was disorganized and didn't seem to know what they were doing, but eventually figured it out. Everything else was great and there were no major problems.
Jason AtkinsReservation stated to mobile pickup truck at 8am but when I attempted that day at 8 it stated I could not do it until 9 when that office opens. Then why let me book a reservation at 8? Customer service number lady very rude and no apology. The office lady also very rude and blamed everything on the customer service line. Was behind 2 hours on moving and no one offfered me anything. Had movers behind that I had to pay all because I was given false information and also was with the office another hour doing my booking all over again and ended up leaving around 10.. so I spent two hours at the office waiting.
Ashley Briggsstaff not too friendly. the clerk would not even smile and explained things in a hurried way, as if im a burden to her work. a lot of hidden costs. from $19.95, the total came up to $71+. there’s even a $10 credit card fee for using a credit card. without even explaining it to me in the first place. if i only knew that, i should have paid in cash. this is outrageous!
Nina Karissa OcampoMake it to where you can add multiple Uhauls to the same purchase when you are going through a large move online/via the app.
Katherine HillUpon check in and return…used the automated check in process online. There was no way to upload a picture that I took from the dashboard for mileage and fuel level. I was not aware a picture would be required and dropped my key in the overnight return box. it was after hours and I could not retrieve the key to take a picture. Either a heads up about this…or better yet, software update that allows one to upload pics from their camera roll
Gregory FieldingI had trouble with the lock. And they had to call someone to verify my ID after I uploaded my driver's license. I didn't understand why.
Teika HOLLOWAYMake sure the vehicle is actually ready; the first truck required a repair which I was lucky enough to catch before getting on the road. Likely from an over the weekend return.
Frederick BeckerI simply dropped off the truck after-hours and therefore did not have any interaction so many of the points above are N/A, HOWEVER, the customer service folks were very helpful as I needed to extend the rental for an extra day and she was able to extend my rental and also provided me with costs associated, etc. Only criticism related to drop off is there were no clear signs or marking as to where to leave the truck or large signs to office but i managed to leave in a secure area and leave keys in slot in the office.
Lia MaguireLady running the front desk is excellent.
Adrian DisneyThe truck was almost new, and very clean. T he people very friendly.
JOHN KLOTZThe price for miles seemed very high to me and I paid more than 50 dollars for taxes only.
Santa Cruz C Dominguez OlivaThese ladies were the best
CASSANDRA ALDERMANPleasant and kind and very helpful
Tyra ClarkStaff was helpful to
Ma Emilia BalevaSystem stated 10:00am but on my side it was 11:30am! Manager was not present , her customer service was NOT great did not have a “I can help you with your inquiry” I’m completely disgusted with this experience and want a full refund for the rental due to all of this! If not resolved I will fill a dispute
Owen RobidaThey rented us a truck with the check engine light on. We brought it to their attention but they blew us off saying it wasn’t an issue. Well the truck broke down and a technician had to come and do a temporary fix so we could get back home. This truck should NEVER been rented out!
Johnathan BrownI rented a cargo van for a one day move. The check in process was smooth and we were on our way within 15 minutes. Easy drop off and nice people. I would recommend this location.
Dayna Fox