Customer Reviews for Storage Solution Center
(U-Haul Neighborhood Dealer)

195 reviews

1728 Seminole Trl   Charlottesville, VA 22901
(100 yards north of Rio Rd & Rt 29 on the southbound side of Rt 29)

(434) 227-5842

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(434) 227-5842

1728 Seminole Trl
Charlottesville, VA 22901
(100 yards north of Rio Rd & Rt 29 on the southbound side of Rt 29)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Brigitte P. 
Rating:
5.0

The key drop was off is so convoluted that I was ready to just wait for the staff to get back from lunch. Gotta be a better way then what's in place.

Randolph B. 
Rating:
5.0

Customer did not leave a comment.

Mike S.  |  Overall Experience 
Rating:
5.0

a more distinctive sign to make it easier to find the place.

HUSSAMMARWAN A. 
Rating:
5.0

Customer did not leave a comment.

Nancy M. 
Rating:
5.0

Terrific facility. Well organized, clean and safe. Plus managed and staffed by pleasant, thoughtful people.

Phillip G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathleen B. 
Rating:
5.0

Customer did not leave a comment.

Hung T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raelissa G. 
Rating:
5.0

Great experience

Gerald H.  |  Overall Experience 
Rating:
5.0

Wonderful customer service on both the pickup and dropoff!

DRAKECAMERON V. 
Rating:
5.0

Customer did not leave a comment.

Pedro A S. 
Rating:
5.0

Not a thing.

BRIANGERARD C. 
Rating:
4.0

Our reservation was for 9 am, yet it took until 9:15 am for the clerk to arrive. He offered no apology. This worked out OK for us, but if we had been on a tight schedule, this would not have been acceptable. Please encourage your employees to strive for promptness and good customer service.

CHRISTOPHER P. 
Rating:
5.0

Customer did not leave a comment.

Brigitte P. 
Rating:
5.0

Mark and his team are always professional, courteous, and friendly! They go above and beyond for all of their customers! Highly recommend!

Megan F. 
Rating:
5.0

Excellent service and equipment.

Michael G. 
Rating:
5.0

Great location!

Alan A. 
Rating:
5.0

Customer did not leave a comment.

Jessica C. 
Rating:
5.0

Customer did not leave a comment.

Terrell D. 
Rating:
5.0

Great!!!

Robert G. 
Rating:
5.0

Excellent service and staff. They went above and beyond in catering to all aspects of my wants and needs.during my use of the facility. Thank you.

Catherine G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Xujie Z. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL j.  |  Overall Experience 
Rating:
5.0

The gentleman I dealt with was absolutely wonderful.

Kyle M. 
Rating:
5.0

Nothing; great staff, clean truck, good value.

Steven R. 
Rating:
5.0

Fix the web site for returning the truck. It would not let me go past the return location page.

Steven R. 
Rating:
5.0

Customer did not leave a comment.

Nancy J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald T. 
Rating:
4.0

The location is not an issue, the customer service from Mark was excellent. The problem was with the overall experience with u haul! Everything from booking the truck to picking it up and dropping it off was a one big cluster, headache and inconvenience. I would not recommend uhaul after this past experience. Even though I selected the mobile pick up. I still had to call uhaul in order to pick up and drop off the truck because the persons who places my order over the telephone didn't do it properly. I It took me mover 2 hours just to pick up the vehicle because I was on hold for so long.

Antwaine C. 
Rating:
5.0

The team at Storage Solutions helped me every time I needed anything. Clean unit, great location and staff even helped me unload a couple of times. This is the only place to rent storage space in Charlottesville.

DOUG M.  |  Overall Experience 
Rating:
5.0

I am completely satisfied-great service, good vehicle, smooth process.

HARRYCONWAY L. 
Rating:
5.0

I don't know. I was completely satisfied with everything.

Harry L. 
Rating:
5.0

Great staff and wonderful location and awesome rates

KELLY J.  |  Overall Experience 
Rating:
5.0

Thank you very much

Jesse J.  |  Overall Experience 
Rating:
5.0

I had showed up at the Uhaul location at 1525 Putt Putt Pl, Charlottesville, VA 22901 without previously booking online. I needed a Uhaul and storage unit same day. The location on Putt Putt did not have Uhal available in the size I needed and, even though the office was closed for on-line only, the attendant (who had seen us outside as he was outside himself) called (from the parking lot using his ?personal cell phone) the location on Seminole Trail and confirmed they had what we needed and referred us over. My experience at Seminole was pleasant and the attendant was professional. The entire process was easy and smooth!

JAMESVICTOR N. 
Rating:
5.0

Very impressed with this storage facility!! Normally I associate storage facilities with being dirty but this location was amazing. Rooms were not too moist (aka our stuff didn’t get ruined or messed up at all by mold or moisture), no pests, no weird smell, and no safety issues. I absolutely recommend this location to everyone!

Ian s.  |  Overall Experience 
Rating:
5.0

Very courteous and helpful!

Elsie T. 
Rating:
5.0

Wonderful customer service. Convenient parking. Fair pricing. Excellent equipment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Roosevelt H. 
Rating:
5.0

Last minute need, turned it around in less that 30 minutes! Great job!!!

Don T. 
Rating:
4.0

Customer did not leave a comment.

Sabin J. 
Rating:
5.0

I have come to believe that customer service in the U.S. has truly declined in the past few years -- however, that is not the case at all with Storage Solution Center! Both Mark and Faith were fantastic, friendly, and very much customer service oriented. I will certainly return for all future U-Haul needs.

SALVADORE G. 
Rating:
5.0

Customer did not leave a comment.

Laura C. 
Rating:
5.0

This location is exceptional. The equipment was clean and clearly well taken care of. The owner made the rental process easy and easily addressed all of my questions. Great job. 10/10

DANIELALEXANDER N. 
Rating:
5.0

excellent customer service. easy to use protocols. good equipment.

Michael C. 
Rating:
5.0

wonderful customer service

Michael C. 
Rating:
5.0

Customer did not leave a comment.

MILOS A. 
Rating:
5.0

This was a very pleasant experience. I will be using this location in the future.

Shelley T. 
Rating:
5.0

Thank you Dana for exceptional service.

Irma G. 
Rating:
5.0

Customer did not leave a comment.

Wesley B. 
Rating:
5.0

Customer did not leave a comment.

Don M. 
Rating:
5.0

The people you have working at this location is terrific; however, your automated reservation system leaves much to be desired.

Don M. 
Rating:
5.0

Staff always courteous, knowledgable, and helpful. Reservation always ready to go at specified pick-up time.

ray W. 
Rating:
5.0

Customer did not leave a comment.

Doug S. 
Rating:
5.0

Made me laugh in the middle of a stressful move. That shall not be forgotten.

James W. 
Rating:
5.0

Excellent Customer Service!!!

James W. 
Rating:
1.0

I'm very unhappy with this young man's recall efforts. The internet was out, I could not sign ANYTHING except a small piece of paper he asked me to sign (did not get a copy). I am being charged for CWD coverage 10.00 and I explicitly told him no when he asked AND when I filled out the application online I checked no. Please check the online application because I received an email saying my rental was ok'd. I also called him and told him that I did not want pads and that the email responding to me had me down as having ordered pads. I did order a dolly but received no dolly...and he also acknowledged that. I filled the gas up to over the 3/4 mark at Sam's club and have the receipt for that. I have the actual mileage at .6 not .5 but t hat doesn't matter. I am asking you to check the many times I have rented from you to verify that I NEVER ...not even once. Got that coverage. He told me "That's the last time I ever trust anybody" which is such a crock. Let me assure you now, that this 10.00 needs to come off my bill because I did not ask for it. He was in too much of a hurry to get out of there because he had to be somewhere else. He darn sure did trust me and I was definitely trustworthy, and resent being taken advantage of. Very Sincerely, Brigitte Powell office #434-817-9200 cell number 434-465-1433

brigitte P. 
Rating:
5.0

The service and van rental were top notch. Will definitely return and recommend to others.

Joel H. 
Rating:
5.0

Customer did not leave a comment.

Guienevere A. 
Rating:
5.0

Called for reservation at last minute and staff still made it work for me in spite of high demand. Very grateful. Always smooth transactions.

Ray W. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

Stacey G. 
Rating:
5.0

Whenever I rent a van from Storage Solutions, it is always there on time, clean, fueled, and ready to go. Staff always takes good care of me.

Ray W. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Gururaj S. 
Rating:
5.0

Staff clearly explained how charges would work and made sure van was ready when I got there. Great service.

Ray W. 
Rating:
5.0

Friendly and accommodating staff.

Ray W. 
Rating:
5.0

ABSOLUTELY NOTHING YOU ALL ARE JUST GREAT

MILDRED C. 
Rating:
5.0

Excellent friendly service

Andy M. 
Rating:
5.0

Excellent service!

barbara B. 
Rating:
5.0

Customer did not leave a comment.

brigitte P. 
Rating:
5.0

Brand new van I rented, drove well, and the people were nice and knowledgeable

Austin B. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

I have dealt with several businesses and locations like this one-and this one is outstanding. It was easy to arrange and the service was excellent. The gentleman we dealt with was knowledgeable and easy to deal with. I will stick to this location in the future and recommend it to friends

JEHU M. 
Rating:
5.0

Nice van, reasonable price, excellent customer service

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Tom A. 
Rating:
5.0

Customer did not leave a comment.

Amaris C. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Patrick was friendly and knowledgable. No problems.

Stuart B. 
Rating:
3.0

Customer did not leave a comment.

katie C. 
Rating:
5.0

Customer did not leave a comment.

sharon S. 
Rating:
5.0

Really easy/streamlined and great customer service!

Sandra L. 
Rating:
5.0

lower gas prices nationwide! (nothing)

DOUG B. 
Rating:
4.0

Customer did not leave a comment.

kara C. 
Rating:
5.0

let this location give seminars on service and customer relations- at least around this town! they are the best!

DOUG B. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

FRED S. 
Rating:
5.0

Great staff!

LAURA S. 
Rating:
4.0

Your rates for mileage are way to high, when you pay almost a $1.00 a mile it defeats the whole $19.99 rental fee. I had the van for less then 2 hours and only put 37 miles on the vehicle it and my bill was almost $60.00. That sucks, and I will not use your service again nor recommend it to anyone I know. No wonder there were plenty of vehicles available on a busy Saturday afternoon. afternoon

robert I. 
Rating:
5.0

Fantastic, Friendly Folks!!

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

MARY P. 
Rating:
5.0

Super Friendly and Helpful People !!

tamera H. 
Rating:
5.0

The people at this location made the process so easy and hassle free. I have rented a lot over the years and this was by far one of the most pleasant of the many part experiences. Highly recommend.

kevin I. 
Rating:
1.0

The threats about police activity if i didn't get the vehicle back in time were unnecessary.

Stephen G. 
Rating:
5.0

Customer did not leave a comment.

Julia P. 
Rating:
5.0

Great overall customer service.

Ricardo P. 
Rating:
5.0

Customer did not leave a comment.

IVY P. 
Rating:
5.0

have this location as a training center for many others -these guys are the best.

DOUG B. 
Rating:
5.0

Customer did not leave a comment.

paul B. 
Rating:
5.0

Customer did not leave a comment.

PETER T. 
Rating:
5.0

Customer did not leave a comment.

edward G. 
Rating:
5.0

Great customer service- thank you!

sarah R. 
Rating:
5.0

I was so happy everything went so smooth. Associate, Mark was wonderful to work with. Thank you

DAVID H. 
Rating:
4.0

The mileage was covered because of a faulty tire pressure sensor. Fix that, please. Everything else was great. Good customer service and info. Thank you

julie F. 
Rating:
5.0

the guys are the best- clone them for new franchise training.

DOUG B. 
Rating:
4.0

Vehicle performed well, as expected. The customer service and the handling of the rental transaction was much better than I have experienced at other U-Haul locations. Clean, bright and neat office and very professional, articulate and friendly counter personnel. The vehicle needed to have its windshield cleaned and its oil changed.

David L. 
Rating:
5.0

By far my finest experience with Uhaul. Credit to Storage Solution Center. My pick up and drop off schedule was accommodated, and the equipment was in excellent condition.

George Z. 
Rating:
5.0

Everything went smoothly. The van was a bit dirty though. It should have included a small number of free miles to make it a better value and more competitive.

Joseph M. 
Rating:
5.0

have these guys teach classes! the best.

DOUG B. 
No reviews have been submitted for this location.

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