The location is not an issue, the customer service from Mark was excellent. The problem was with the overall experience with u haul! Everything from booking the truck to picking it up and dropping it off was a one big cluster, headache and inconvenience. I would not recommend uhaul after this past experience. Even though I selected the mobile pick up. I still had to call uhaul in order to pick up and drop off the truck because the persons who places my order over the telephone didn't do it properly. I It took me mover 2 hours just to pick up the vehicle because I was on hold for so long.Antwaine C.
Trailer Rental & Towing in Charlottesville, VA at Storage Solution Center
(U-Haul Neighborhood Dealer)
Charlottesville, VA 22901
(100 yards north of Rio Rd & Rt 29 on the southbound side of Rt 29)
Services at this Location:
- Mon-Fri: 9 am - 5 pm
- Sat: 9 am - 1 pm
- Sun: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in Charlottesville, VA 22901
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
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I am completely satisfied-great service, good vehicle, smooth process.HARRYCONWAY L.
I don't know. I was completely satisfied with everything.Harry L.
I had showed up at the Uhaul location at 1525 Putt Putt Pl, Charlottesville, VA 22901 without previously booking online. I needed a Uhaul and storage unit same day. The location on Putt Putt did not have Uhal available in the size I needed and, even though the office was closed for on-line only, the attendant (who had seen us outside as he was outside himself) called (from the parking lot using his ?personal cell phone) the location on Seminole Trail and confirmed they had what we needed and referred us over. My experience at Seminole was pleasant and the attendant was professional. The entire process was easy and smooth!JAMESVICTOR N.
Very courteous and helpful!Elsie T.
Wonderful customer service. Convenient parking. Fair pricing. Excellent equipment.Michael C.
Last minute need, turned it around in less that 30 minutes! Great job!!!Don T.
I have come to believe that customer service in the U.S. has truly declined in the past few years -- however, that is not the case at all with Storage Solution Center! Both Mark and Faith were fantastic, friendly, and very much customer service oriented. I will certainly return for all future U-Haul needs.SALVADORE G.
This location is exceptional. The equipment was clean and clearly well taken care of. The owner made the rental process easy and easily addressed all of my questions. Great job. 10/10DANIELALEXANDER N.
excellent customer service. easy to use protocols. good equipment.Michael C.
wonderful customer serviceMichael C.
This was a very pleasant experience. I will be using this location in the future.Shelley T.
Thank you Dana for exceptional service.Irma G.
The people you have working at this location is terrific; however, your automated reservation system leaves much to be desired.Don M.
Staff always courteous, knowledgable, and helpful. Reservation always ready to go at specified pick-up time.ray W.
Made me laugh in the middle of a stressful move. That shall not be forgotten.James W.
Excellent Customer Service!!!James W.
I'm very unhappy with this young man's recall efforts. The internet was out, I could not sign ANYTHING except a small piece of paper he asked me to sign (did not get a copy). I am being charged for CWD coverage 10.00 and I explicitly told him no when he asked AND when I filled out the application online I checked no. Please check the online application because I received an email saying my rental was ok'd. I also called him and told him that I did not want pads and that the email responding to me had me down as having ordered pads. I did order a dolly but received no dolly...and he also acknowledged that. I filled the gas up to over the 3/4 mark at Sam's club and have the receipt for that. I have the actual mileage at .6 not .5 but t hat doesn't matter. I am asking you to check the many times I have rented from you to verify that I NEVER ...not even once. Got that coverage. He told me "That's the last time I ever trust anybody" which is such a crock. Let me assure you now, that this 10.00 needs to come off my bill because I did not ask for it. He was in too much of a hurry to get out of there because he had to be somewhere else. He darn sure did trust me and I was definitely trustworthy, and resent being taken advantage of. Very Sincerely, Brigitte Powell office #434-817-9200 cell number 434-465-1433brigitte P.
The service and van rental were top notch. Will definitely return and recommend to others.Joel H.
Called for reservation at last minute and staff still made it work for me in spite of high demand. Very grateful. Always smooth transactions.Ray W.
Whenever I rent a van from Storage Solutions, it is always there on time, clean, fueled, and ready to go. Staff always takes good care of me.Ray W.
Staff clearly explained how charges would work and made sure van was ready when I got there. Great service.Ray W.
Friendly and accommodating staff.Ray W.
ABSOLUTELY NOTHING YOU ALL ARE JUST GREATMILDRED C.
Excellent friendly serviceAndy M.