I was 2.9 miles over my mileage allotment mostly because of a road closure and detour that I had to take in Charlottesville and yet I was still charged extra for this even though I had put a quarter of a tank more gas in the truck than I was required to. I just think that’s ridiculous!!!
KENNETH W
Storage Solution Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Charlottesville, VA 22901
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The representative who checked me in was rude and abrasive. She didn’t mention that the truck’s air conditioning wasn’t working, and when we returned it, she still didn’t acknowledge the issue. Later, she called and yelled at me for being an hour late, claiming she had another reservation—something she never told us at pickup. Her attitude made the entire U-Haul experience frustrating and has us seriously considering other options for future moves.
Aaron BCustomer service was fine but I found the location itself to rather small compared to others I have been to. I was however able to park in what appeared to be a regular vehicle parking spot..I would have been uncomfortable trying to park elsewhere without a spotter.
john sCan't think of anything. I was very pleased with the transaction and the vehicle. It's a beautiful vehicle. Rides nicely and holds a LOT of "stuff."
MARGARET AThe parking lot at this location is very small and it felt awkward leave my vehicle there all day while using the rental truck. The lock box was very difficult to open. The interior of the van had muddy footprints and did not feel up to U-Haul standards.
Shayna D