Customer Reviews for Storage Solutions
(U-Haul Neighborhood Dealer)

1,027 reviews

6201 Cayce Ln   Columbia, TN 38401

(931) 548-0048

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2:30 pm
  • Sun: 9 am - 12:30 pm

Services at this Location:

Contact Us

(931) 548-0048

6201 Cayce Ln
Columbia, TN 38401

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2:30 pm
  • Sun: 9 am - 12:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The mobile application makes me not want to ever use UHaul again.

Edward G. 
Rating:
1.0

I feel I was ripped off was over charged even after I put the gas back in the truck. And when I called to check on it I was given attitude by a Nina Howard who refused to give me the corporate number I haven't had good experience with u haul it's always a scam in the air i even took pictures before moving the truck to be sure the mileage and gas was correct but that seems not to matter cause they debt your credit card what they feel like and the worker Nina to be exact was very unprofessional and needs more training at the Columbia office.

Ashley W. 
Rating:
5.0

Customer did not leave a comment.

HUGH R. 
Rating:
4.0

lady in office when I dropped off truck was very rude

Darleen H. 
Rating:
5.0

Customer did not leave a comment.

Jeff C. 
Rating:
5.0

Customer did not leave a comment.

patricia D. 
Rating:
5.0

I first started at another uhaul supplier and they were shady and tried to take advantage of me. I cancelled that reservation and then went to Stargate Solutiins. Night and Day experience! They were friendly, courteous and just awesome. They are where I will take any future business!

Mary F. 
Rating:
5.0

Would not give refund when they did not have any other larger units available

Terri G.  |  Overall Experience 
Rating:
5.0

Hands down this staff is the best to work with. I went to another location when they were out of trucks and the "other" location was a NIGHTMARE! I will never go anywhere but Cayce Lane

Barbara K. 
Rating:
5.0

Pam and her crew are very good. We had a storage unit earlier this year and were very happy with the service. We've also rented several trailers recently with a local move. I keep coming back because They are so easy to deal with. Please keep them around! Thank you, SM

Scott M. 
Rating:
4.0

Keep the box trucks serviced. The one I rented was difficult to steer, needed a front end alignment.

Susan T. 
Rating:
5.0

Customer did not leave a comment.

Tonya B. 
Rating:
1.0

Staff should be trained on how to explain the 24/7 online process. Staff should also learn how to be friendly to customers instead of being rude

Michael T. 
Rating:
5.0

There needs to be a way to lock the trailer to the ball so it cannot be stolen in a hotel parking lot, etc.

Irvin B. 
Rating:
5.0

N/A

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Lisa L. 
Rating:
5.0

Storage solutions helped me with all of my needs. Nice friendly staff and very clean.

JESSICA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
1.0

I HAD THIS TRAILER BOOKED FOR A MONTH!!! THE DAY WE WERE SCHEDULED TO PICK IT UP, NO ONE WAS AT THE SHOP. CALLED U-HAUL AND THAT LOCATION IS CLOSED FOR A MONTH. HAD TO GO SOMEWHERE ELSE. THE TIRE WAS FLAT, HAD TO RETURN THE CAR HAULER AND PICK UP ANOTHER ONE. THIS IS THE SECOND TIME I HAVE ATTEMPTED RENTING FROM YOU. THE FIRST YOU CANCELLED ON ME FOR I NEEDED IT OVERNIGHT. THEN THIS. YOUR ALL ARE UNPROFESSIONAL AND UNCOUTH AND SHOULD BE OUT OF BUSINESS. I WOULD HAVE THOUGHT A FULL REFUND WAS IN ORDER. I GOT $30. OFF!

Dane V. 
Rating:
4.0

The service is exceptional and friendly.

Gregory H. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
4.0

The gentleman that helps with getting the trailer set up, it would have been nice if he communicated what he wanted before you start and not get so frustrated with the clients. Other than that the experience was great

Neeco L. 
Rating:
1.0

I rented a tow dolly. Upon inspection it was broke. The attendant left the desk. After being ignored with 3 other customers waiting also; there was no understanding of how to simply exchange the serial numbers on the dolly. Several attempts refunding and recharging the attendant eventually gets it done. Upon my return, the same attendant was outside leaned in a car window. (Refer to video surveillance). I assumed maybe a customer. This was 5:15. While waiting to be checked in I figured I'd help out, so I disconnected everything, put the chains up so as to not drag on the ground or get in the way, and ratcheted the wheel straps up to straighten them out as to not get caught in the tow dolly tire well. I backed the dolly in place. Right about this time the attendant went into the building. I figured she would be right out after she finished up what she was doing. I waited next to the tow dolly, however after a couple of minutes I figured I should go see how long until I could be checked in. I get up to the door and the attendant is sitting at the desk, however the door is locked. I looked at my clock and it was 5:34. Now it dawns on me it must have been a friend not a customer she was talking to thinking closing time must have been 5:00. Maybe I'd get lucky and since she was still here I could get checked in? I tried the door a couple of times, and was still ignored. Just like when I pulled up, like when I took care of the dolly myself, just like when trying to exchange dollies when the original was broken. I gotta say for a person who apparently does not like people to interrupt her day; I'd say customer service is not the industry to choose for a job. At this point to make it worse, I now see the sign stating closing time is 5:30. Refresher here, 5:15 arrival, 5:15-5:30while im doing the attendants job steadily being ignored. Time checking door due to her not willing to inspect equipment 5:34. I sit in my truck and call the customer service number listed knowing this lady is going to try and charge me for tomorrow because she thinks she is getting away with ignoring me again as she walks past my truck and into her vehicle and leaves. A point was made on her part “not to make eye contact”. Im telling my mom this story because I just was finishing up moving her from a previous week she rented a truck from there. My moms comment was it was no customer she was leaned in that vehicle window talking to, it was her friend. Apparently my mom was ignored in the same manner. I understand your equipment is rented to make money, however my time equates to money as well and I don't like it needlessly wasted. I don't mind paying for an extra day, but her arbitrarily adding on another is unacceptable, and the additional day beyond that should be compensated for my time and wasting my moms time, which rolled down to effect me again, I just didn't realize that delay yet until I was telling this experience. Your customer service center told me this woman had the nerve to put in the notes how I didn't come straight inside since it was close to closing time. Being a storage center as well, I thought it stayed open later. That's beside the point, her expecting me to rush doing her job for her was enough, on top of being ignored repeatedly is not looking good for your upcoming sales in the future. Maybe you should consider her for a less demanding job, like cleaning the storage units with no customers to interrupt her busy day. David Fletcher 931-548-9815 Fletch416dcf@yahoo.com

David F. 
Rating:
5.0

Storage Solutions is a great place. However, U-Haul is a joke and a ripoff. I will never do business with U-Haul again. Penske has my business from now on!

Sidney W. 
Rating:
5.0

Customer did not leave a comment.

Farron W. 
Rating:
5.0

Everyone was very nice!

Terry P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron S. 
Rating:
5.0

Check the tires and put new ones on when needed.This cargo van I rented to go cross country had bad tire tread on the rear tires and the front tires were borderline.I was very concerned during my journey about the possibility of a flat or worse.

Kenny B. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Customer did not leave a comment.

Greg A. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Want to say Thank You to Cody here at the Cayce Lane location. His pleasant personality and performing the check-in quickly and thoroughly made this part of the move a lot easier. Job Well Done, Cody. Thank You!

LEE J. 
Rating:
4.0

I rented furniture pads and the gentlemen forgot to get them for me from their supply. Perhaps utilize some sort of checklist against the purchase invoice?

Catherine T. 
Rating:
5.0

Very clean facility and friendly staff. Pickup and drop off was very easy.

Peggy B. 
Rating:
5.0

I just moved to a larger storage with my husband Freddie Currie. Thank you

beverly c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

My rental was cancelled the next day because I was upset over there being 2 feet of dirt blocking the entrance to our unit. There were no apologies - except from the maintenance guy that saw and understood our problem. Nina was condescending and never once apologized - all she did was shrug her shoulders and said we could wash the mud off our vehicle. We couldn’t even get to the unit. They called after we left and said the problem would be cleaned up the next day and then called 20 minutes later and said the owner cancelled our agreement. Still waiting for our refund…

Emily C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Troy H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

Colette H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
4.0

Customer did not leave a comment.

Gina W. 
Rating:
1.0

Measurements were incorrect.. drove for 5 hours to Alabama to pick up a sxs and couldn't drive it onto the trailer... waste of time, money and had to deliver back to original u-haul.. I deserve a refund

Joshua C. 
Rating:
4.0

What was a $44 initial cost including the appliance dolly, turned into a $71 bill. I used 3 gallons of gas and charge $14.02, which is $4.67 per gallon—regular gas is $2.89 in our area. IF you want satisfied customers, be upfront on ALL costs. I used it for one hour, and walked away a very dissatisfied customer. And will warn anyone I know about this incident.

Robert C. 
Rating:
5.0

Super friendly in a high stress situation helpful and accommodating

Michael F. 
Rating:
5.0

The staff was helpful and the process was quick and easy...

Pamela O. 
Rating:
5.0

Customer did not leave a comment.

DYLAN B. 
Rating:
5.0

Customer did not leave a comment.

PATERRIA F. 
Rating:
5.0

Customer did not leave a comment.

Harry C. 
Rating:
5.0

I was extremely pleased with the service I received and the vehicle I rented. The employees were professional and efficient.

Linda L. 
Rating:
5.0

Great run company!!!

Richard T. 
Rating:
3.0

Customer did not leave a comment.

Cindy O. 
Rating:
4.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

LATOYA R. 
Rating:
5.0

I realize that you are not guaranteed to pick up your rental at the place you requested and I can understand that if you are looking to rent within a day or two. However, if you have requested it weeks/months in advance I believe this is a service that could be enhanced through the service of a courier. A customer should not be expected to drive 45 min. to an hour away from where they had requested pick up when they are already on time constraints. Also, our 26' truck did not have any working A/C and the weather was in the 90's. I did contact our pick up location however they don't service U-Haul, waited on hold with U-Haul for 45 min. and eventually had to hang up since we had to start loading. VERY POOR CUSTOMER SERVICE!!!! Side note: only an AM radio to listen to on a 12 hour drive! For $2000 in rental costs I thought the service was very subpar and if need be, I will pay more next time JUST so I don't have to use U-Haul. I will never recommend U-Haul and considering my experience with them on this last move, I have nothing good to say!!!!

Dave B. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
3.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

Bob S. 
Rating:
4.0

drop off is easy

KYLE E. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

JESSICA ANN M. 
Rating:
1.0

Reserved 20' truck with appliance dolly several weeks in advance. Was told the day I arrived and after I paid for the truck that they had sent the dolly I reserved on a one-way rental. Couldn't get the online service to work when returning equipment. Next move, I will be using any service other than U-Haul!!!

Deborah P. 
Rating:
5.0

Customer did not leave a comment.

Vicki B. 
Rating:
4.0

The male employee arrived first and did not acknowledge me at the entrance struggling to reach uhaul about my 7:30 am pick up. He came out again and opened the other doors and ignored me again. Minutes later a female arrived and even though it was before the store opening time, she came out and asked me if I needed help. She was pleasant, helpful and smiling. I explained what happened and that my password wasn't working and I had been there for a while and on hold with uhaul. She invited me in and then said the male employee would help me. She told him my pick up time was missed but he just needed to do…and I would be good to go. He did not smile, did not make eye contact, was not friendly. Just asked for my drivers license. So I went to go get it. He still did not smile or look at me. I came back and gave it to him. She smiled and said that she had extended my return time and I thanked her. Meanwhile, he confirmed the estimate, insurance add on and equipment and made me a copy and gave me the keys. *I thanked them both for helping me before the 9 am open time. And even said, I appreciated their kindness. (Even if it only came from her). The vehicle had lots of damage. Even the hood was damaged. He did not tell me that I would receive a text asking me to confirm the condition. Finally, I was pulling off but was surprised by the request so I had to stop again. I was already late to meet the movers. A little more customer service would have been helpful. *And the steering wheel is crooked! I had to hold it at 11 and 4 to drive straight! That was annoying but I did not have time to take it back. I missed the movers by 5 minutes!!! I had to load the furniture with my older cousins. *Then, the uhaul password reset feature was not functioning. It would not take my password and would not send me a code to reset it. Had this worked, I could have gotten the vehicle at 7:30 am with no problem. *I spent $254 on the rental and almost $70 to refill the gas. That was an expensive hassle. A little more customer service would have made this better. *Extra long hold times on the 1-800# just frustrated me even more.

Alisa J. 
Rating:
5.0

Quick and easy handoff!

STEPHEN B. 
Rating:
4.0

The service is great. The store is well stocked with g u

Richard I. 
Rating:
4.0

Customer did not leave a comment.

Micheal D. 
Rating:
5.0

Customer did not leave a comment.

Ray O. 
Rating:
4.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

Matthew T. 
Rating:
5.0

Customer did not leave a comment.

Jermaine C. 
Rating:
5.0

Customer did not leave a comment.

Tiericka P. 
Rating:
5.0

Customer did not leave a comment.

Marty Y. 
Rating:
5.0

Customer did not leave a comment.

Gregory P. 
Rating:
5.0

Customer did not leave a comment.

Melissa B. 
Rating:
4.0

Customer did not leave a comment.

susan H. 
Rating:
5.0

Everything was perfect, except there was suppose to be 24 blankets and there were only 18. Truck was just right for our move!

Karen W. 
Rating:
5.0

When I rented online, I was offered a selection of places to return my trailer. I chose the closest one. When I picked up my trailer, it had been changed. I was told it would be easy to change later. Not true. Your online and phone customer service access is terrible. My original drop-off location was changed from 3 miles away to a 60+ mile closed Body Shop. I was told to call when I got there and it would be easy to change. Very far from the truth! After about an hour of 20 minute waits and dropped calls, I was finally transferred to the correct person who could change my location.

BRUCE M. 
Rating:
5.0

Customer did not leave a comment.

james D. 
Rating:
5.0

Customer did not leave a comment.

Dennis G. 
Rating:
2.0

My equipment was not available at the location, I was under quoted by over $100. I will never use uhaul again after this experience.

William R. 
Rating:
5.0

Customer did not leave a comment.

Dave B. 
Rating:
5.0

Very friendly we had an emergency arise and they were very helpful and accommodating.

WILLIAM C. 
Rating:
2.0

I called this location and said I would arrive for drop off within 30 min. I arrived 28 min after I called to find a sign on the door stating “gone to bank, will return ASAP”. So I had to figure out the self drop off.

Chelsea S. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

abbey W. 
Rating:
5.0

Everything was amazing!

quintin C. 
Rating:
5.0

Not a thing. I think the staff is great. They always take good care of me.

Craig F. 
Rating:
3.0

Customer did not leave a comment.

Stevie F. 
Rating:
5.0

Customer did not leave a comment.

Barbara K. 
Rating:
4.0

When you rent a truck the lady tells you they wasn't suppose to rent that truck because it was going out the next day.. When you want too pay cash you can't until you let her keep 100 dollars instead the amount of the rental like the lady said on uhaul.com

Barbara S. 
Rating:
5.0

very professional and hard working. will go to this facility for all storage and rentals in the future

kenneth G. 
Rating:
5.0

My husband and I have rented trucks, vans, trailers and even a storage unit from this UHaul location and our sales associates have always been friendly, courteous, and knowledgeable! Our equipment has always been clean and in good working order. I would definitely recommend using this location for all if your moving and storage needs!

Elizabeth M. 
Rating:
1.0

They charge me more than what it supposed to be . The price they charge me was more than our deal

Gholamreza E. 
Rating:
5.0

Customer did not leave a comment.

Tameka A. 
Rating:
5.0

Thank you so much for being flexible on the return. We look forward to using your location again!

adam T. 
Rating:
4.0

Check the insides better, it wasn't terrible but there was sticky stuff on dash.

David A. 
Rating:
3.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Haley F. 
Rating:
5.0

Customer did not leave a comment.

Bradley J. 
Rating:
1.0

My truck was canceled 4 times and you charged me $50.85 to make the mile difference up and the next day charged me the whole amount and now I can't get the $50.85 back please refund it to my card

Jennifer B. 
Rating:
4.0

Customer did not leave a comment.

Greg W. 
Rating:
5.0

Customer did not leave a comment.

Elton R. 
Rating:
5.0

Customer did not leave a comment.

Lakeisha S. 
Rating:
5.0

Wonderful and friendly service!!

SHELEIN M.  |  First Impressions 
No reviews have been submitted for this location.

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