Customer Reviews for Storage Solutions

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Storage Solutions

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Angela C. | Overall Experience |
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Office staff was wonderful. Pam is truly an asset to your company.

Larry K.
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Friendly and knowledgeable staff. Very helpful.

Cheryl R. | Overall Experience |
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Had extra boxes they wouldn’t take back said it had been too long after purchase date. I had a Disaster and was a paying customer for several months and purchased several boxes and tape. I had 4 boxes they could have taken them back

KERRY H. | Overall Experience |
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I would recommend storage solutions to anyone they have been great and has helped us anyway we needed help especially with the Marine Corps league from a detachment 1286 thank y’all for everything

JUDITH H.
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Customer did not leave a comment.

Matthew I.
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Customer did not leave a comment.

Gloria L.
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I think everything was pretty much on point...i had no issues at all...As you know I rented the van...i think it could have been a little less expensive .

Dayna W.
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The gas issue.. seeing as if you put 10 dollars in the tank for a uhaul and are on 3/4 of a tank before it doesn't even move the needle and then bringing it back and charging 4.00 for uhaul to put gas back in it.... also pricing for renting a uhaul is pretty expensive..... having to pay for the truck then the gas and the mileage that gets very expensive it should all be one flat rate I believe

Jonathan P.
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Customer did not leave a comment.

Alissah P.
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Customer did not leave a comment.

John S.
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Customer did not leave a comment.

Larry K.
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Personal was friendly and helpful. Answered all my questions .

TIMOTHY W.
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Everything was fine except for the fact that none of the employees were wearing masks.

Thomas A.
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Nice people at this location.

Dan C.
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WANTED TRAILER BACK INTO A SMALL AREA. i COULD NOT GET THE TRAILER IN SO, THE GUY TOLD ME TO PUT OVER BY A U-HAUL TRUCK AT THE END. i DID. A LADY CAME OUT AND TOLD ME I HAD TO MOVE AND PUT IN BEWEEN THE TRAILERS. I TOLD HER I COULD NOT AND WOULD LEAVVE IT AT THE END. SHE CALLED ME AS ASS HOLE!! AND STOMPED OFF. WHAT A CLASSY PERSON.

Tracey M.
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Customer did not leave a comment.

Sonny M.
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Customer did not leave a comment.

Kyle R.
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The folks were very helpful and accommodating at uhaul Columbia. Thanks

James D.
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The staff at Storage Solutions has always went out of their way to make me feel like I mattered. Miss Pam, Miss Nina, Mr Ricky and Mr Rob are the best!

Timothy W.
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Please ask employees to wear masks when interacting with or being within six feet of a customer.

Willard B.
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Customer did not leave a comment.

Mark R.
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Nothing the customer service there was outstanding. Everyone was extraordinarily helpful. A+

Heather K.
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Everything was good but on the phone when I reserved the truck I told the person I'd pick up at 9 and I needed it for 10 hours which would be drop off at 7 p.m. not once did anyone mention there would be an after hours $21 extra fee on my bill the next day. Not even when I went to pick it up. Wasn't very happy to see that seeing as I don't really have money to spare like that. Would've been nice to know on the phone when booking it. I actually arrived at 6. 30 mins after they closed

David S.
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Customer did not leave a comment.

Charles H.
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Customer did not leave a comment.

Brad F.
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Customer did not leave a comment.

James M.
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Customer did not leave a comment.

Kiska S.
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Customer did not leave a comment.

Robert H.
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Customer did not leave a comment.

Jeff H.
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Customer did not leave a comment.

George M.
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Customer did not leave a comment.

DEBRA H.
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Customer did not leave a comment.

Joe M.
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Customer did not leave a comment.

Rita S.
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Customer did not leave a comment.

Shawna W.
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Customer did not leave a comment.

clarissa R.
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The rental 10ft was sounded and drove as if the transmission was going out. On the interstate speeding up to 70 took a while at times seemed like it didn't want to go.

Anna Marie C.
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Customer did not leave a comment.

Darla H.
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Customer did not leave a comment.

Richard H.
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Customer did not leave a comment.

Jose C.
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The website for inspection after pickup only allows for one picture per section. Couldn't take more picture than one for uncleanliness. It's OK though because dirty is dirty, whether it's one section or more. Otherwise great customer service. Thanks!.

Allyson E.
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After being charged on 8/22/2020 for 138.87. My account has been charged two more times. One for 106.61 on 8/24/2020 & 32.26 on 8/24/2020. I will be calling the store today. And it this is not resolved I will be contacting corporate.

Barbara K.
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This was a really good experience. Very friendly staff that checked me in and out efficiently, helped hook up the trailer I was renting. Will definitely use this location again.

Timothy K.
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Customer did not leave a comment.

Bruce C.
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Customer did not leave a comment.

Allen R.
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Customer did not leave a comment.

Dezmanique B.
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So expensive

MICHAEL G.
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Customer did not leave a comment.

Jerri W.
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Customer did not leave a comment.

Shane D.
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I've used this location several times in the past few years. Their customer service has always been over the top at every visit! No need for improvement!

AUSTIN B.
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They were very friendly and helpful and had several rental vehicles available even without calling ahead.

Adrian S.
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Customer did not leave a comment.

Trina W.
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TODD E.
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Pam was very helpful

MICHAEL S.
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Terrible customer service from woman in charge. Rudest person I have ever spoke to! Will never use uhaul again!! Sick of dishonest people and their hidden fees!!!!

VALERIE H.
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Customer did not leave a comment.

JEROMEALLEN W.
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Customer did not leave a comment.

JON P.
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I see no inprovementsare necessary. Everyone I spoke to was very nice and polite. Ms Pam was a big help in making our reservation. And the lady at the front desk was super nice and polite. Enjoyed our experience with these folks. Would recommend to everyone needing moving equipment. Thanks to everyone there. The Patterson's

Killeen R.
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Customer did not leave a comment.

FRANK A.
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Dropping the truck off was so quick and easy! We did the mobile drop off so everything was done via the app. All we did was follow a few steps and handed her the key!

Jay D.
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Customer did not leave a comment.

melisa K.
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Very friendly, great customer service! Will return for any future needs.

jefffery P.
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Both the equipment and the staff at this location were fantastic at helping me get the job I was doing finished and will gladly use again! Highly recommend this location! Thank you guys!!

Shannon S.
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They need to take better care of the interior of the trucks. Regardless of everything going on with COVID. I would have had the same problem with the truck precovid. It was filthy!!

CHESTER W.
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Customer did not leave a comment.

CHRISTIAN M.
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Tire blew up on highway great customer service but 0 communication between departments and other stores. Turned in my trailer to be told I can't prove that I turned it in. Not impressed

JERRY R.
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Customer did not leave a comment.

SUSAN R.
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Customer did not leave a comment.

ROBBIE H.
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Great trailer and price!!

DONALD H.
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I had a great experiance.

Bhavinkumar P.
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Customer did not leave a comment.

CATHY C.
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Customer did not leave a comment.

KELVIN A.
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Clean the trucks i could barely see out of the front window...the truck brakes didnt work properly seems i had to push brakes hard to stop....and the oil light stayed on that frightened me!

Phil G.
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There was a lot of difficulty with the computer system such that when I wanted to buy some boxes, even though they had them in inventory, the computer indicated they had none in inventory so I could not purchase and had to leave empty handed.

Benjamin O.
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Customer did not leave a comment.

CHRISTOPHER A.
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The truck I drove was fairly old and used lots of fuel. It was clean. The staff were very nice.

Syreeta B.
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The staff at the location in Columbia TN was great due to all of the issues surrounding Uhaul corporate system being down. They went above and beyond helping us after I waited for over an hour to rent a truck that didn't have. I had to call scheduling to get a bigger truck because they were trying to send me over an hour to pick up a truck which was unacceptable. The manager even gave me a discount that I didn't even ask for. They were great at the store.

Kayla M.
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Unfortunately I dropped off after hours. But the outside of this location was very clean and organized.

William P.
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Easy to deal with. Customer friendly!

Thomas F.
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Vehicle not road worthy! Out going mileage was incorrect (185883.0)! I took a picture of vehicle's dashboard prior to leaving facility (185907.0)! Actual miles when vehicle returned was 185928.0. I only traveled 21 miles! I was charged for miles that I did not travel and was not yet given a refund even though I paid cash ??! Be aware!

Sandra V.
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Confirmation for a 15 foot truck(there was one sitting by the 20 foot truck. Asked for 5 furniture pads( there were 25-30), asked for a utility dolly (got a furniture dolly that we never used because tornado on March 3rd in Hermitage Tennessee destroyed all my furniture). My confirmation said 15 foot truck with 104 miles, the 20 foot truck only allowed 85 miles. I think someone at this location put in wrong truck number on my account and the person that got the 15 foot that I should have gotten. In that case 2 customers were screwed. I have rented a few Uhaul trucks the last few years and this was the first time I have ever had a problem. Uhaul will probably not do anything to make it right.

Shirleen M.
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Very nice location and Pam, Facility Manager, was very helpful and accommodating.

jerry W.
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One of the straps was too short, Ive rented a bunch of u haul auto carriers,but this is the first time I was overcharged for something ive always done and was told to

Karen A.
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Customer did not leave a comment.

Mark S.
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They were very helpful and accommodating. I was very pleased.

John C.
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Easy to deal with and pleasant employees!

George K.
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Nothing! Everyone was great.

Pamela W.
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Customer did not leave a comment.

Kevin C.
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Combative, red-headed bitch who wanted to make sure I knew she dod'nt have to fulfill my reservation if she didnt want to. Accused me of being hateful because my speech is more articulate and not the bumpkin slur she's accustomed to. If my schedule had not been as tight as it was, I would have gone elsewhere. What set it off was my asking if she accepted unused boxes purchased from the uhaul.com website. Rather attribute her no to Covid19, she tried to gove a lesson in management and economics- "since she didn't get no money for the boxes, she couldn't be giving me any back!" No thanks. The good part is she wasn't a corporate uhaul employee.

Michael C.
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Customer did not leave a comment.

George K.
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Nothing, good as always

Nadia R.
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Customer did not leave a comment.

James H.
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At this particular l9cation I don't think they need any improvement. The young lady that did my rental was very polite,knowledgeable and helpful with everything. She saved me some bucks by telling me to do return online.

Cynthia M.
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Customer did not leave a comment.

Colleen B.
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The business is good the receptionist was nice and respectful. The questions that I asked she answered the best way she knew how. And it was good . She explained everything about they services . They had smiles on their faces. Yes, I will recommend people to U-Haul . Thank you all for your service . GOD BLESS YOU ALL.

Carlton B.
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Customer did not leave a comment.

Mackenzie R.
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Warn people who will need to use the night Dropbox that you will require quite a few pictures and need to answer several questions while standing there or at the truck. I used the night drop and had no idea I'd be filling out a questionnaire after dark, luckily my sister had followed me so I wasn't alone waiting on a ride like some might be. It's a safety issue. I've used uhaul at other locations and the key drop was completely different and much quicker. Also I believe I was billed for a smaller dolly that I had not requested but was in my truck, I had only requested the appliance dolly. The smaller dolly along with moving blankets (which we did not use) were in the truck when I picked it up. I had assumed that they were in there and in every truck to be used. If things will be charged people should be told, I would've brought these items back into the office before I left had I known. Wasn't prepared for the extra charge but what's done is done at this point.

John H.
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Customer did not leave a comment.

Roderick J.
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I'm pleased with the service. Thanks

Seth W.
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Customer did not leave a comment.

Michael C.
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Customer did not leave a comment.

Michael C.
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Customer did not leave a comment.

Vaygen T.
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Customer did not leave a comment.

Greg L.
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Rent the U Haul directly from Storage Solutions or for that matter any U-Haul Location. The 24/7 online service is difficult to use. It caused a lot of stress for me when I picked up the truck. Thankfully the staff at Storage Solutions was there to offer a solution. I can't say enough good things about them and their service. I won't use the 24/7 again.

ROBIN P. | Reservation |
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Everyone was great that helped me.

melisssa s. | Overall Experience |
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The staff was very friendly and helpful!

DEBRA H. | Overall Experience |
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Great place to store your personal items... Highly recommended

ASHTON H. | Overall Experience |
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They don work with people who are behind on they storage..the only storage place I know that don't help or work with you from losing your storage due to money problems

MIKE B. | Overall Experience |
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The staff was always friendly and helpful. We were very pleased. We used this storage facility because of a previous customer who was equally pleased with their service!

kurt h. | Overall Experience |
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Yes this is the best storage and rental facility I have ever dealt with. Mario who is the manager is excellent. As the saying goes, Speed of the Captain, Speed of the ship. Everyone was Great.

EMILY P. | First Impressions |
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Very courteous staff, storage unit was clean and adequate size.

SHELEIN M. | First Impressions |
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Wonderful and friendly service!!

ERIKA N. | First Impressions |
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Cari at Storage Solutions is Wonderful! Very helpful and pleasant. Everyone should use storage solutions.

No reviews have been submitted for this location.

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