Customer Reviews for Storage Solutions
(U-Haul Neighborhood Dealer)

978 reviews

6201 Cayce Ln   Columbia, TN 38401

(931) 548-0048

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2:30 pm
  • Sun: 9 am - 12:30 pm

Services at this Location:

Contact Us

(931) 548-0048

6201 Cayce Ln
Columbia, TN 38401

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2:30 pm
  • Sun: 9 am - 12:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The staff was helpful and the process was quick and easy...

Pamela O. 
Rating:
5.0

Customer did not leave a comment.

DYLAN B. 
Rating:
5.0

Customer did not leave a comment.

PATERRIA F. 
Rating:
5.0

The storage buildings are built too close together, so all the units located down the alleys are not accessible with your vehicle. The alleys are too narrow to drive in there safely to load and unload directly from your vehicle. This is very inconvenient.

Matt B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harry C. 
Rating:
5.0

I was extremely pleased with the service I received and the vehicle I rented. The employees were professional and efficient.

Linda L. 
Rating:
5.0

Great run company!!!

Richard T. 
Rating:
3.0

Customer did not leave a comment.

Cindy O. 
Rating:
4.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

LATOYA R. 
Rating:
5.0

I realize that you are not guaranteed to pick up your rental at the place you requested and I can understand that if you are looking to rent within a day or two. However, if you have requested it weeks/months in advance I believe this is a service that could be enhanced through the service of a courier. A customer should not be expected to drive 45 min. to an hour away from where they had requested pick up when they are already on time constraints. Also, our 26' truck did not have any working A/C and the weather was in the 90's. I did contact our pick up location however they don't service U-Haul, waited on hold with U-Haul for 45 min. and eventually had to hang up since we had to start loading. VERY POOR CUSTOMER SERVICE!!!! Side note: only an AM radio to listen to on a 12 hour drive! For $2000 in rental costs I thought the service was very subpar and if need be, I will pay more next time JUST so I don't have to use U-Haul. I will never recommend U-Haul and considering my experience with them on this last move, I have nothing good to say!!!!

Dave B. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
3.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

Bob S. 
Rating:
4.0

drop off is easy

KYLE E. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

JESSICA ANN M. 
Rating:
1.0

Reserved 20' truck with appliance dolly several weeks in advance. Was told the day I arrived and after I paid for the truck that they had sent the dolly I reserved on a one-way rental. Couldn't get the online service to work when returning equipment. Next move, I will be using any service other than U-Haul!!!

Deborah P. 
Rating:
5.0

Customer did not leave a comment.

Vicki B. 
Rating:
4.0

The male employee arrived first and did not acknowledge me at the entrance struggling to reach uhaul about my 7:30 am pick up. He came out again and opened the other doors and ignored me again. Minutes later a female arrived and even though it was before the store opening time, she came out and asked me if I needed help. She was pleasant, helpful and smiling. I explained what happened and that my password wasn't working and I had been there for a while and on hold with uhaul. She invited me in and then said the male employee would help me. She told him my pick up time was missed but he just needed to do…and I would be good to go. He did not smile, did not make eye contact, was not friendly. Just asked for my drivers license. So I went to go get it. He still did not smile or look at me. I came back and gave it to him. She smiled and said that she had extended my return time and I thanked her. Meanwhile, he confirmed the estimate, insurance add on and equipment and made me a copy and gave me the keys. *I thanked them both for helping me before the 9 am open time. And even said, I appreciated their kindness. (Even if it only came from her). The vehicle had lots of damage. Even the hood was damaged. He did not tell me that I would receive a text asking me to confirm the condition. Finally, I was pulling off but was surprised by the request so I had to stop again. I was already late to meet the movers. A little more customer service would have been helpful. *And the steering wheel is crooked! I had to hold it at 11 and 4 to drive straight! That was annoying but I did not have time to take it back. I missed the movers by 5 minutes!!! I had to load the furniture with my older cousins. *Then, the uhaul password reset feature was not functioning. It would not take my password and would not send me a code to reset it. Had this worked, I could have gotten the vehicle at 7:30 am with no problem. *I spent $254 on the rental and almost $70 to refill the gas. That was an expensive hassle. A little more customer service would have made this better. *Extra long hold times on the 1-800# just frustrated me even more.

Alisa J. 
Rating:
5.0

Quick and easy handoff!

STEPHEN B. 
Rating:
5.0

I really loved my space

Latoshia W.  |  Overall Experience 
Rating:
4.0

The service is great. The store is well stocked with g u

Richard I. 
Rating:
4.0

Customer did not leave a comment.

Micheal D. 
Rating:
5.0

Customer did not leave a comment.

Ray O. 
Rating:
4.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

Matthew T. 
Rating:
5.0

Customer did not leave a comment.

Jermaine C. 
Rating:
5.0

Customer did not leave a comment.

Tiericka P. 
Rating:
5.0

Customer did not leave a comment.

Marty Y. 
Rating:
5.0

Customer did not leave a comment.

Gregory P. 
Rating:
5.0

Customer did not leave a comment.

Melissa B. 
Rating:
4.0

Customer did not leave a comment.

susan H. 
Rating:
5.0

Everything was perfect, except there was suppose to be 24 blankets and there were only 18. Truck was just right for our move!

Karen W. 
Rating:
5.0

When I rented online, I was offered a selection of places to return my trailer. I chose the closest one. When I picked up my trailer, it had been changed. I was told it would be easy to change later. Not true. Your online and phone customer service access is terrible. My original drop-off location was changed from 3 miles away to a 60+ mile closed Body Shop. I was told to call when I got there and it would be easy to change. Very far from the truth! After about an hour of 20 minute waits and dropped calls, I was finally transferred to the correct person who could change my location.

BRUCE M. 
Rating:
5.0

A very clean and secure place to store your personal items. Staff very friendly and knowledgeable.

Jan T.  |  Overall Experience 
Rating:
5.0

Staff was always super friendly and helpful!

Monica F.  |  Overall Experience 
Rating:
5.0

I was at this facility for over 4 years because i had to be!!!! The first manager would crash into the corner of the unit so that he could remove siding and steal all he could find of value. THEN we got Rude Obnoxsios Pam and she should not be allowed to run anything else in the rest of her life. She is mean, nasty, and very un helpful.

ANDREA A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james D. 
Rating:
5.0

Customer did not leave a comment.

Dennis G. 
Rating:
2.0

My equipment was not available at the location, I was under quoted by over $100. I will never use uhaul again after this experience.

William R. 
Rating:
5.0

Customer did not leave a comment.

Dave B. 
Rating:
5.0

Very friendly we had an emergency arise and they were very helpful and accommodating.

WILLIAM C. 
Rating:
2.0

I called this location and said I would arrive for drop off within 30 min. I arrived 28 min after I called to find a sign on the door stating “gone to bank, will return ASAP”. So I had to figure out the self drop off.

Chelsea S. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

abbey W. 
Rating:
5.0

Everything was amazing!

quintin C. 
Rating:
5.0

Not a thing. I think the staff is great. They always take good care of me.

Craig F. 
Rating:
5.0

The manager was rude and unappreciative. After being in the unit for a few months she changed my payment from $195.00 to $225.00 . She also took extra money out my account for truck use. She's very rude. Will not use that facility again.

LaLinda S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Stevie F. 
Rating:
5.0

Customer did not leave a comment.

Barbara K. 
Rating:
4.0

When you rent a truck the lady tells you they wasn't suppose to rent that truck because it was going out the next day.. When you want too pay cash you can't until you let her keep 100 dollars instead the amount of the rental like the lady said on uhaul.com

Barbara S. 
Rating:
5.0

very professional and hard working. will go to this facility for all storage and rentals in the future

kenneth G. 
Rating:
5.0

My husband and I have rented trucks, vans, trailers and even a storage unit from this UHaul location and our sales associates have always been friendly, courteous, and knowledgeable! Our equipment has always been clean and in good working order. I would definitely recommend using this location for all if your moving and storage needs!

Elizabeth M. 
Rating:
1.0

They charge me more than what it supposed to be . The price they charge me was more than our deal

Gholamreza E. 
Rating:
5.0

Customer did not leave a comment.

Tameka A. 
Rating:
5.0

Thank you so much for being flexible on the return. We look forward to using your location again!

adam T. 
Rating:
4.0

Check the insides better, it wasn't terrible but there was sticky stuff on dash.

David A. 
Rating:
3.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Haley F. 
Rating:
5.0

Customer did not leave a comment.

Bradley J. 
Rating:
1.0

My truck was canceled 4 times and you charged me $50.85 to make the mile difference up and the next day charged me the whole amount and now I can't get the $50.85 back please refund it to my card

Jennifer B. 
Rating:
4.0

Customer did not leave a comment.

Greg W. 
Rating:
5.0

Customer did not leave a comment.

Elton R. 
Rating:
5.0

Customer did not leave a comment.

Lakeisha S. 
Rating:
5.0

Friendly staff.

Melvin B. 
Rating:
1.0

Rude, and when i had an issue with them overcharging, the Owner said it wasnt her problem to call uhaul. She just rented the trucks out for yall. When i called the customer service line, they told me i had to handle it with the place i picked the uhaul up at. im not too happy.

Jessica R. 
Rating:
4.0

I originally rented a smaller truck from another UHaul in Columbia, when I went to pick the rental up it was not available, even though the rental was confirmed. I was connected to another rental company in Columbia and had to start all over with the rental process. I was very disappointed . The location on Cayce Lane was helpful.

BEVERLY H. 
Rating:
4.0

They were very patient and flexible with scheduled times as we ended up needing longer than expected

Tammy L. 
Rating:
5.0

Nothing,everything,and everone were great.

Derrick B. 
Rating:
1.0

Customer did not leave a comment.

PAUL N. 
Rating:
5.0

Customer did not leave a comment.

DAVID R.  |  Overall Experience 
Rating:
5.0

Hello, we would highly recommend Storage Solutions to anyone looks for a safe and secure environment to store any belongings. Thank you to the staff for being so eager to make sure our move to The area went smoothly. Chuck and Mary G

Charles G.  |  Overall Experience 
Rating:
5.0

As long as anybody is working with Smitty they will have a easy transaction the man certainly knows this stuff

lynda C. 
Rating:
5.0

The location service did not work for my pickup or drop off so I had to go inside which caused some inconvenience. Storage Solution was great with helping me pickup and drop off.

Enoch E. 
Rating:
5.0

Uhaul was very clean. Thanks for a pleasant experience.

Claudio T. 
Rating:
3.0

The 24/7 pick up needs to be explained better when signing up for it. Never figured it out had to wait till the store open to rent my truck because it's hard using the uhaul account to pick it up b4 store hours. Or the workers need to explain it better

Candice S. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

Excellent to work with.

Lee G. 
Rating:
5.0

Customer did not leave a comment.

Marian B.  |  Overall Experience 
Rating:
5.0

Directions to enter from trout wood rd

Lawrence V. 
Rating:
5.0

Customer did not leave a comment.

Aaron T. 
Rating:
5.0

Customer did not leave a comment.

RHONDA A. 
Rating:
4.0

Customer did not leave a comment.

Bruce B. 
Rating:
5.0

The two girls up front helped me tremendously. First day I came in I was very stressed with the move, they worked it all out for me (renting U-Haul + two storage units, and I felt so much better after I left. They are very experienced and have knowledge of their job duties.

Nikki T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

ANDREW E. 
Rating:
2.0

Maybe have a clearer representative greet people and not discuss time off then tell us the charge after they charged my card.

REBECCA K. 
Rating:
5.0

Good experience over all.

RHONDA S. 
Rating:
4.0

Customer did not leave a comment.

Dwayne M. 
Rating:
5.0

Customer did not leave a comment.

Brandon V. 
Rating:
5.0

Great Place

MARK M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHEAL S. 
Rating:
5.0

A thank you to all.

LEE J. 
Rating:
5.0

Always available for assistance. Nice office staff. Used their facilities for 2 years.

Kerrie G.  |  Overall Experience 
Rating:
5.0

Office staff was wonderful. Pam is truly an asset to your company.

Angela C.  |  Overall Experience 
Rating:
5.0

Friendly and knowledgeable staff. Very helpful.

Larry K. 
Rating:
5.0

Had extra boxes they wouldn’t take back said it had been too long after purchase date. I had a Disaster and was a paying customer for several months and purchased several boxes and tape. I had 4 boxes they could have taken them back

Cheryl R.  |  Overall Experience 
Rating:
5.0

I would recommend storage solutions to anyone they have been great and has helped us anyway we needed help especially with the Marine Corps league from a detachment 1286 thank y’all for everything

KERRY H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUDITH H. 
Rating:
3.0

Customer did not leave a comment.

Matthew I. 
Rating:
5.0

I think everything was pretty much on point...i had no issues at all...As you know I rented the van...i think it could have been a little less expensive .

Gloria L. 
Rating:
4.0

The gas issue.. seeing as if you put 10 dollars in the tank for a uhaul and are on 3/4 of a tank before it doesn't even move the needle and then bringing it back and charging 4.00 for uhaul to put gas back in it.... also pricing for renting a uhaul is pretty expensive..... having to pay for the truck then the gas and the mileage that gets very expensive it should all be one flat rate I believe

Dayna W. 
Rating:
5.0

Customer did not leave a comment.

Jonathan P. 
Rating:
4.0

Customer did not leave a comment.

Alissah P. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Personal was friendly and helpful. Answered all my questions .

Larry K. 
Rating:
5.0

Everything was fine except for the fact that none of the employees were wearing masks.

TIMOTHY W. 
Rating:
4.0

Nice people at this location.

Thomas A. 
Rating:
1.0

WANTED TRAILER BACK INTO A SMALL AREA. i COULD NOT GET THE TRAILER IN SO, THE GUY TOLD ME TO PUT OVER BY A U-HAUL TRUCK AT THE END. i DID. A LADY CAME OUT AND TOLD ME I HAD TO MOVE AND PUT IN BEWEEN THE TRAILERS. I TOLD HER I COULD NOT AND WOULD LEAVVE IT AT THE END. SHE CALLED ME AS ASS HOLE!! AND STOMPED OFF. WHAT A CLASSY PERSON.

Dan C. 
Rating:
5.0

Customer did not leave a comment.

Tracey M. 
Rating:
5.0

Customer did not leave a comment.

Sonny M. 
Rating:
5.0

The folks were very helpful and accommodating at uhaul Columbia. Thanks

Kyle R. 
Rating:
5.0

The staff at Storage Solutions has always went out of their way to make me feel like I mattered. Miss Pam, Miss Nina, Mr Ricky and Mr Rob are the best!

James D. 
Rating:
5.0

Please ask employees to wear masks when interacting with or being within six feet of a customer.

Timothy W. 
Rating:
5.0

Wonderful and friendly service!!

SHELEIN M.  |  First Impressions 
No reviews have been submitted for this location.

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