Customer did not leave a comment.Hamed K.
Customer Reviews for StorCal Self Storage Woodland Hills #2
(U-Haul Neighborhood Dealer)
Woodland Hills, CA 91367
(On Oxnard just west of De Soto and Oxnard and east of Variel and Oxnard)
Services at this Location:
- Mon–Sat9:30 am–5 pm
- Sunday11:30 am–3:30 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Oran L.
Customer did not leave a comment.Ann R.
Great customer services and the vehicle was in great conditionElizabeth E.
I rented a truck from Woodland Hills and voiced my concerns with the attendant who didn't seem to really care about the situation. He stated that he tried to clean the truck beforehand and said that he noted the contract that it was gross. I went to go pick up my employee who refused to go inside the truck. It was dirty and smelled like marijuana and cigarettes. The bed of the truck was disgusting, and the truck had less than 1/8 tank of fuel. What a horrible experience. I immediately returned the truck. Further, the truck is missing front license plate which is required by law. I just hope I am not being charged for this and no one else must go through this. The employee working there didn't seem to care.Roy S.
I highly not recommend this place, the old guy that attends the place is really offensive and he was rude and giving me bad attitude when I arrive to the location to pick up the truck he didn't want to help me and when he finally help me he was doing everything with bad attitude and throwing at me my license and my card on the desk in a bad way, at the end he give me a wrong key and when I ask he didn't believe me once he noticed that I was tell him the truth he move all other trucks because the one he give me was all way in the back, now once I come back I was returning the truck there was no people in the office or the whole building, another customer was waiting for more than one hour before me and no one showed, so checking on my reservation I find out that you can return the truck through the web site just with some information and some pictures, I follow all the process and the web site give me the information for the final receipt at the end no one appears to receive the truck so I decided to throw the keys of the truck inside of the office using the front window that was open and yes there was no one person to receive the truck or the keys, the old guy just left the place open and didn't care about the customers or the office, they should fire that guy is the worst customer service that I ever have.Cristian R.
None of the equipment I reserved was in the truck - appliance dolly, furniture dolly and 24 blankets. Two cars were parked in front of my truck blocking me from getting out after my mobile check in and harassed me when I asked them to move. The gas tank was almost empty. The website took for ever to check me in which made the guys harassing me mad. The parking lot where you pick up the truck felt unsafe and was poorly lit. Be careful here.Dustin R.
Customer did not leave a comment.Bruce B.
Customer did not leave a comment.Han S.
Daniel and Terri at the Woodland Hills office on Oxnard were great! I would recommend that location to my friends and family.Sheila T.
Customer did not leave a comment.Darrel L.
Customer did not leave a comment.Shaw S.
Very disappointed in the van. Half way on the road it started over heating, smoke coming through the vents and some kind of oil leaking. Called the office and reported while on the road and he told he reported this alreadyâ€¦if you guys knew this why put the van out there? It was very scary driving back. Dashboard telling me to turn off the engine because it was overheating. I have pictures of these. But guess what still had to pay. Make that make sense smhGeorgina E.
Customer did not leave a comment.Eric G.
Daniel was of great help!Manoj A.
Customer did not leave a comment.Ophir K.
Customer did not leave a comment.Shawn C.
I requested a truck with a pack of blankets and appliance dolly. The agent said he had only the truck, referred me to a nearby StorCal Self Storage site who also did not have the blankets, but had the dolly. When we went to put the dolly in the truck we found it already had an appliance dolly and pack of blankets. Someone had already properly staged the truck for me, but the agent was not aware. I returned the truck the evening of the day I took it out, using the key return slot, yet it was logged in as returned 36 hours later. Thus, I was billed for two days rental and extra trip insurance. This was reversed after I brought it to the attention of the local agent.Paul B.
Customer did not leave a comment.James C.
Dolly was not in the truck when I got thereJIN K.
The truck Freon was low and the AC did not work, temp for the day were over 90' and we did report this to the vendor officeFane J.
It was as good an experience as I think possile.Charles U.
Customer did not leave a comment.SAL L.
Perfect customer serviceJohn C.
Customer did not leave a comment.Joy T.
Great service.Anita R.
Customer did not leave a comment.CRAIG N.
Customer did not leave a comment.Rogelio S.
Everything was great! I have no constructive criticism.Brian J.
The previous UHaul renter had left mud all over the rubber floor mats (front and rear), as well as black scuffs the entire length of the passenger's exterior side of the van. The van ran great, but it could have been in cleaner condition. I was afraid I would get blamed for the mud and scuffs, so I scrubbed the mats and waxed out the scuffs before returning. The staff, Daniel and Terry, were both very kind-hearted and easy to work with. Because of Daniel & Terry, I would definitely rent my next UHaul van from StorCal Self Storage on 21051 Oxnard st, Woodland Hills.Jerry L.
Nothing I can think of. The woman running the storage/rental location on that Sunday was so very helpful and most pleasant to work with. She made the whole process extremely easy and timely. I was on my way in a matter of 10 minutes. Looking forward to my next rental.Richard W.
The gas tank capacity was wrong on the receipt and using your calculation caused me to fill over 3 gallons more than I should have at a time when gas is so expensive. I informed the attendant but he couldn't explain why it was wrong. Big negative.Wisam H.
Really disappointing that the truck when picked up was empty for fuel.Bronwyn W.
I'm very certified with the service and vehicle thank youMike E.
Customer did not leave a comment.Nick C.
Customer did not leave a comment.Erik S.
This comment is about this location's management. My observations are: 1- Even though the UHaul website stated I could pick up the rental van at 7 AM when I placed the reservation, this location does not offer this option. I was forced to wait until 9 am when they opened with a live attendant. When I complained to the manager, Daniel, about this significant discrepancy in pick-up info, he simply said "yeah, I get yelled at all the time"! 2- I experienced a problem with the first van before leaving the parking lot. It took a long time for the manager to return to his desk when I was able to exchange the van and change the original contract. 3- The manager failed to change the initial mileage recorded for the second van and, for this reason, I was unable to use the automatic drop-off option via the UHaul app. The starting mileage did not match and, again, I had to wait to do the drop-off with a live person because I was unable to use the app.Neusa F.
Customer did not leave a comment.Darius G.
Thanks for great service!Fiona H.
Customer did not leave a comment.Jeff B.
Customer did not leave a comment.mark T.
Customer did not leave a comment.Scott R.
Thank you for great service the guy very professional and helpful!!!MISHA Y.
This location worked well for me. No comments.THOMAS M.
Customer did not leave a comment.NONAMEGIVEN Y.
Customer did not leave a comment.chuan P.
Customer did not leave a comment.DARRYL A.
The customer representative was knowledgeable, friendly and extremely helpful.JAMES H.
Terry & Daniel provided the best customer service! I will definitely recommend this location and write a Yelp review!Sheryl T.
Staff was extremely helpful and considerate. Thanks for the help!ROBERT L.
Needs better customer service at front desk.MARIE J.
Customer did not leave a comment.Michael G.
Very friendly. The following day I received a call from Jack and said that I left my drivers license in the truck. That was really almost never heard of this days. Most establishments wouldn't even bother to call. I will definitely recommend this place. Good job.CARLOS V.
Great service!JOSEPH S.
Customer did not leave a comment.Catherine T.
Daniel was very nice and very helpful! Thank you! KorneliaKORNELIA T.
Not sure if the person who help ( Oxnard location) but he was extremely nice and helpful Was supposed to pick up at different location it changed with out telling me, but person at original place was rude on the phoneGREGORY P.
Nothing... Daniel was Excellent!... Very good customer experience.RAVEN P.
You charged me for blankets and we never asked or used blankets from you. Please credit me back for that charge!SEAN B.
Please check the gas mileage on the vehicles. I drove only about 5 miles MAX and it practically emptied the gas tank after having 1/8 tank in there.Rohit K.
The gentleman who managed my check-in process and provided advice was particularly helpful and should be applauded. He was fantastic.Andrew K.
Customer service was excellent. Van was filthy dirty and completely unacceptable for a rental.RUTH H.
My experience was stellar. This was the 4th Uhaul location I visited that AM. I was looking for a cargo van which Daniel also did not have available for me. However, he was the Only One who recommended I take the mini mover! The only UHaul rep who had the presence of mind to not live in the â€œNOâ€ Very sad statement. Think out of the box people! He made my crazy, unforeseen problem, not a problem. Problem solvers make dollars! I will always reach out to this location first.Joseph C.
DANIEL A+ customer service He really cares Great professional serviceJOYCE P.
Customer did not leave a comment.MIGUEL P.
Customer did not leave a comment.Michele M.
More staff to reduce waiting time.Jonathan R.
Customer did not leave a comment.Danielle T.
The entire experience was professional and fast. The desk clerk made the transaction very easy and pleasant. Thank youTimothy T.
Start caring about your customers is a start.Carl V.
Great customer servicedavid B.
Customer did not leave a comment.RYAN J.
Customer did not leave a comment.ADRIENNE K.
When I signed paperwork to pickup truck iwas told there was 1/2 tank. When I turned it on after signing the paperwork the was less than half a tank. Still returned the truck with over hf a tank to avoid extra charges. Parking lot of facility is being lived in by suspicious individuals after hours. Felt slightly nervous dropping off truck and keys.KRISTINE K.
Terry was so nice and so helpful. Great employee!Kerry G.
Customer did not leave a comment.CRISTIAN G.
Good value close location and good person that was polite and professionalROBERT N.
Calvin was efficient and organized. A pleasure to do business with.Scott C.
The man helping was nice and i dont want him to get in trouble, but i had to come back for the dolly i had already ordered! I expected it to be in the truck when i picked it up. I drove back home and it wasnt! So i had to go backâ€¦. I would like to partially be reimbursed for this.Weston G.
Customer did not leave a comment.VINEETA S.
Calvin Howard was very nice to work with.Charles U.
Customer did not leave a comment.CHRISTOPHER S.
Not a thing. Nick was very professional and very nice. He is very good with the customers. He was quick and efficient, it was so easy!!! Thank you!!Michelle S.
the lady at the reception counter was helpful and fast at getting through the process. the truck, you could tell had not been cleaned in a Long while but that is not that big of a deal, your only using it for a short while. overall a good experience and I will be retuning to this location next time I need a uhaulLESLY W.
Customer did not leave a comment.MICHAEL G.
The guy who was at the office when we returned the truck was horrible! It was hot and i had my 3month old baby in the car. He made us wait 20min while he was on the phone and didnt even acknowledge us. After he was done with the phone call he looked at us and just said â€œyes?!â€ As if were bothering him or disturbing him. We told him were here to return a truck and he just said â€œwell where is itâ€. After he checked the truck, he went back into the office and shouted at us that if we wanted a receipt we need to â€œhurry up and get our asses over hereâ€. I told him he had a horrible attitude and was being rude and he lost it and started yelling at me and arguing. Even with other custOmers there w little kids. This was an awful experience during an already stressful day of moving w a baby in 100 degree weather.ANGIE R.
Online pickup sucked big time. Took us almost 50 minutes from arriving at the location until we could pickup car due to various glitches and absurdities.Emma C.
Customer did not leave a comment.Jayme C.
I need someone to call me at (303) 717-3162. I feel I was overcahrged for this rental.ELBA J.
Customer did not leave a comment.Senthilkumar S.
Customer did not leave a comment.Patrick A W.
We had a great experience at this u-haul. In the middle of a crazy moving week, picking up our U-haul was the easiest part of the process. Calvin, who helped us, was cheerful and helpful as well.Marian M.
Friendly staff very quick and easy to rent fromVINH L.
The person who helped me was excellentBRENT M.
Nick was great when I called and Calvin took care of me when I was there. Great customer service.Tiffany C.
Customer did not leave a comment.ILHAN R.
Everything went well, except for the car, which was dirty inside and out and smelled very bad inside.MOJTABA A.
Customer did not leave a comment.KIMBERLY D.
Customer did not leave a comment.SARA B.
Customer did not leave a comment.ROBIN C.