Customer Reviews for Store It
(U-Haul Neighborhood Dealer)

196 reviews

3450 Winfield Rd   Winfield, WV 25213

(304) 586-0372

Location Hours

  • Mon-Sat: 8 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(304) 586-0372

3450 Winfield Rd
Winfield, WV 25213

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great place, friendly staff I will rent again from them no doubt.

Tim S. 
Rating:
4.0

Customer did not leave a comment.

Angel W. 
Rating:
4.0

Customer did not leave a comment.

Cynthia H. 
Rating:
5.0

While the 15' moving van was operational, it was not clean. Windshield was covered in bug splatter , cup holders had not been cleaned . When I went to pick up the van I was informed that there was no blankets or dolly's available, not a complete deal breaker but really?. I had ordered the moving van 3 weeks prior! In summary, although I do appreciate the convenience of using this uhaul location I doubt that I will use them again. I would recommend uhaul to a friend but not this location.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Partica C. 
Rating:
5.0

General hardware is a great place to rent from!!!

Donna L. 
Rating:
5.0

Customer did not leave a comment.

RONEY D. 
Rating:
5.0

The young lady that checked me out and back in was very friendly and courteous. She even went out to the lot and found my trailer plug adapter for me when I accidentally left it by the trailer I dropped off.

charles R. 
Rating:
5.0

Very good service. Truck was clean it was ready it rained good it was exactly what we needed

Linda C. 
Rating:
4.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

There was snow on the windshield, this was due to the recent snow storm in the area. Didn't have any problems with the truck.

Quality W. 
Rating:
5.0

Customer did not leave a comment.

christina C. 
Rating:
5.0

The first truck we were assigned doing the initial checks before leaving facility, found that the back lights on truck did not illuminate when headlights were turned on. When we brought to representative's attention, we were immediately given another truck.

Michael J. 
Rating:
3.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

Customer did not leave a comment.

STIRL RICHARD JR S. 
Rating:
5.0

The truck done the job, no problems

Quality W. 
Rating:
5.0

Customer did not leave a comment.

Martin H. 
Rating:
5.0

Customer did not leave a comment.

KEVIN G. 
Rating:
5.0

You seriously need improvement on the mobile uhaul stuff. It didn't work. Had the drop off locations address wrong. Took an hour to get it turned in and then we were charged for bring late so there's that. Renting a uhaul should not be so stressful or take up so much time.

Kory W. 
Rating:
3.0

The young staff were efficient and extremely nice to deal with. My only issue was the location in proximity to the Uhaul. We were not instructed where to pull through to pick up the van and was stuck behind a locked gate. However, that is not a deal breaker. I drove out of my way to use STORE It due to the reviews of the closet retailer their reviews for their business is sub par.

Tammy P. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

Impossible to lift the tongue of trailer by yourself. Had to go get my own Jack to raise the trailer to hookup and then reverse the to in- hook. Need to provide a Jack of some sort!

Ray R. 
Rating:
3.0

Get better trucks!!! It's ridiculous how raggedy they are!!!!

Villa C. 
Rating:
5.0

Friendly helpful efficient

LINDA C. 
Rating:
1.0

Customer did not leave a comment.

Whitney C. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

Yan S. 
Rating:
5.0

Customer did not leave a comment.

Kadie P. 
Rating:
4.0

Customer did not leave a comment.

DAVID JOHN H. 
Rating:
5.0

Customer did not leave a comment.

ANNA M. 
Rating:
5.0

Customer did not leave a comment.

billy B. 
Rating:
5.0

Would be nice to have a crank to lift the front of the trailer up. It was heavy to lift up.

Cheva I. 
Rating:
4.0

Customer did not leave a comment.

DEREK A. 
Rating:
4.0

Customer did not leave a comment.

Guy N. 
Rating:
4.0

Speed up the transaction. Also, I know it's not your fault but encourage Uhaul to put tie-down hooks back in the trucks.

RUSSELL L. 
Rating:
5.0

Customer did not leave a comment.

Brad W. 
Rating:
5.0

Everyone there is nice and easy to deal with.

Doug K. 
Rating:
5.0

this was not my location for drop off (could not reach anyone) called winfield location they were very helpful

RICHARD WAYNE H. 
Rating:
4.0

Back of truck had not been cleaned from pr er virus rental.

John S. 
Rating:
5.0

Customer did not leave a comment.

Regina B. 
Rating:
5.0

Customer did not leave a comment.

Tyler B. 
Rating:
5.0

The supplied ratchet on the auto hauler could use some lubrication. Overall Great job and friendly efficient service.

Kevin L. 
Rating:
5.0

No problems

Austin W. 
Rating:
4.0

Remove the up charge on using an dealer location to reserve equipment, some people don't like using phones to reserve equipment.

RICHARD R. 
Rating:
5.0

Overall it is good.

Dakshinamoor V. 
Rating:
5.0

Customer did not leave a comment.

Reed F. 
Rating:
5.0

Customer did not leave a comment.

KAY L. 
Rating:
5.0

Customer did not leave a comment.

sharon L. 
Rating:
5.0

I work there so it has better be great!

Bill W. 
Rating:
3.0

The person checking me in was new to the U-Haul process and struggled a little bit. They were very polite and friendly.

Brandon R. 
Rating:
5.0

Everyone there is so nice, friendly and very helpful.

sharon L. 
Rating:
5.0

Christy was very quick and friendly. Will be back when I need another U-Haul

WILLIE E. 
Rating:
5.0

Online reservations are a bit confusing. Materials added automatically included 2 dollys and 5 dozen blankets. Did not need any of it but could only get it removed at dealer.

Jay M. 
Rating:
5.0

Update your Apple maps location. It sent me 15-20 minutes out of my way. Had to use Google maps to find correct address.

Duane Edward T. 
Rating:
5.0

Customer did not leave a comment.

BRIAN S. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Everyone was great very friendly and helpful.

ROGER C. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE R. 
Rating:
5.0

Customer did not leave a comment.

Brittany M. 
Rating:
4.0

Streamline the rental check-out process. Took 45 minutes to get us out the door.

RUSSELL L. 
Rating:
5.0

I had a 10 hour trip in 90 degree weather. Had to stop early and stay overnight because the air conditioner did not work. Lost a day and 150.00 dollars.

Gary W. 
Rating:
5.0

Inside back of uhaul was dirty

Craig S. 
Rating:
5.0

Customer did not leave a comment.

BRETT W. 
Rating:
4.0

Wipers needed replaced. Roof leaked minimally in the cargo area. Not enough to damage contents but it was a nuisance. Overall the truck operated very well on interstates and back roads

Steve S. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer Service was excellent, christy was very knowledgable and helpful.

Roger C. 
Rating:
3.0

I don't recall seeing a UHaul sign in the window. The store is a small hardware store, the equipment is two buildings father down. The people behind the counter were friendly and helpful.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Charles Russell M. 
Rating:
5.0

Christy was a great help.

ROGER C. 
Rating:
5.0

Customer did not leave a comment.

MARYBETH H. 
Rating:
5.0

Customer did not leave a comment.

Justin jeremy V. 
Rating:
4.0

Customer did not leave a comment.

john H. 
Rating:
5.0

Christy is the one who rented the uhaul to us very professional and nice.

Roger C. 
Rating:
4.0

Customer did not leave a comment.

mary B. 
Rating:
4.0

Wasnt really given any directions. Had to walk and find truck on my own. Then it was closed by the time i was done which was still pretty early in evening.

William H. 
Rating:
5.0

Christy waited on us and she was very pleasant and helpful.

Bill H. 
Rating:
4.0

Customer did not leave a comment.

Raymond M. 
Rating:
5.0

I was very impressed by how friendly and helpful the staff was while helping me with the rental of a car dolly. Although this was my first visit to their hardware store, I am certain that it will not be my last. An employee of the business connected the car dolly and offered safety pointers while standing in the rain. I was impressed with this business throughout this transaction. My college age granddaughters might expect this type service but it is not common in today's world for an old, bald guy like me. Thanks again.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

Rick D. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
3.0

Truck was dirty in the box and the alignment was out on the truck which made for a very tough drive.

Sarah C. 
Rating:
4.0

Customer did not leave a comment.

Raymond M. 
Rating:
5.0

the back of the truck was dirty

alice J. 
Rating:
5.0

Trailers need to have a tongue jack. impossible for one person to hookup.

Johnnie M. 
Rating:
4.0

Customer did not leave a comment.

Raymond M. 
Rating:
5.0

Great job!

john G. 
Rating:
2.0

The employee on duty did not know how to use the computer and was not familiar with the process or the rental equipment available! I had reserved the equipment (in person) FOUR days prior to picking it up. Upon arriving to get the equipment the employee couldn't find my records and didn't appear to know how to operate the computer. It took 45 minutes to re-register and actually get the equipment. Better employee training would result in better customer satisfaction.

James W. 
Rating:
5.0

Customer did not leave a comment.

Nancy M. 
Rating:
1.0

We had to drive 1/2 hour in the opposite direction to pick up the vehicle instead of the location we requested closer to home. They would not deliver the truck to the location we requested. When we turned the truck in, they noticed that the backup lights were inoperable and we noticed that the tires on the right rear were wore down to the wearbars.

Patricia S. 
Rating:
3.0

My original reservation got messed up by you all. So instead of driving 8 miles to get the truck I had to drive 45 miles one way which at $1.00 a mile cost me an extra 74.00 dollars. You all never offered me a discount even though it was your all's mistake. I don't think I will recommend U-haul to people just for that reason.

jay D. 
Rating:
5.0

Customer did not leave a comment.

Melanie B. 
Rating:
1.0

Whe9 u reserve a uhual at a certain location dont text the next day before u pick it up and tell me it not there then tell me i have to go 20 miles farther grom orginal pick up arez and say its alrigjt and say its another customer fault that its not there. Ujual could have drove it therebfrom the other location but they didnt and when i call to talk to the manager he wouldn't get on the phone. Poor customer relationship but i know me venting wont help out because u people dont care one bit.

William P. 
Rating:
5.0

Great service at this location, but I had a horrible experience with your scheduling department! I would like to speak with someone as soon as humanly possible. James Dingess 304-942-8801 Thanks

JAMES D. 
Rating:
5.0

Get a bigger sign...visible from road. We were looking for a Uhaul sign and couldn't see it! Down in a ditch.

Brian B. 
Rating:
2.0

Very dirty inside, some of the lights did not work. Where it was parked in the grass I had to get help to hook it up to my vehicle. You could not move it.

Rick D. 
Rating:
5.0

Customer did not leave a comment.

Ryan A. 
Rating:
1.0

Your online system said I had a 6:45 PM pickup. I arrived at 6:15 and the place was closed. I got the after hours number and got the owner to open. I was expected to connect the trailer myself with no sakery check. I had to request one. Also one tire had a leak. Most likely empty when I picked it up. When loses the next day the trip was empty. I charger to 55 psi and three hours later it was 40 psi. I informed the location of the bad tire.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

michelle H. 
Rating:
5.0

Customer did not leave a comment.

David E. 
No reviews have been submitted for this location.

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