Customer Reviews for Store Room Self Storage
(U-Haul Neighborhood Dealer)

337 reviews

4487 Ridge Rd   Lockport, NY 14094

(716) 478-3547

Location Hours

  • Mon: 7 am - 10 am
  • Tue: 8 am - 4 pm
  • Wed: 7 am - 10 am
  • Thur: Closed
  • Fri-Sun: 8 am - 4 pm

Services at this Location:

Contact Us

(716) 478-3547

4487 Ridge Rd
Lockport, NY 14094

Services at this Location:

Location Hours

  • Mon: 7 am - 10 am
  • Tue: 8 am - 4 pm
  • Wed: 7 am - 10 am
  • Thur: Closed
  • Fri-Sun: 8 am - 4 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

DONALDD II H. 
Rating:
5.0

Customer did not leave a comment.

Raymond M. 
Rating:
5.0

Customer did not leave a comment.

Amanda H. 
Rating:
5.0

Mary was great to work with!

Joseph C. 
Rating:
4.0

Mary, the operator at the pick up location was a gem. She was pleasant and seemed to enjoy what she does. But there was a mix up with pick on times between what we were told by UHaul and when Mary was told to expect us, and the location was not open when we arrived. The inside of the cargo area had not been swept, it wasn't filthy but was dusty with dead insects inside. When we walked around the truck, Mary went out of her way to mark the dents and scratches on the truck. But the front right bumper was falling off. She repaired the bumper before we left the location, but that was not a great way to find the truck.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Martin R. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINEE C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERM S. 
Rating:
5.0

We want to thank Mary for being very professional and very helpful through this whole process!

Barb and Joe Calato C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Louis T. 
Rating:
5.0

Made reservation online to pickup at Lockport rd uhaul was never contacted by anyone saying it was not there and I'd have to travel out of my way to get a truck. Guy at Lockport location barely wanted to call other location to see if truck was there. I've used uhaul many times over the years and by far this was the worst rental experience. If it wasn't for Mary Schultz getting me in and out in under ten minutes I would of been really pissed. Thank you to Mary!!!

BRIANROBERT P. 
Rating:
5.0

Customer did not leave a comment.

Russell T. 
Rating:
3.0

There was no one to check me out and had to self check in. Your self check in agent was very knowledgeable and very helpful and made the whole process very easy and was on my way in very short time. She was great and would do this method anytime.

Ted C. 
Rating:
5.0

Keep up the good work! This rental experience was professional, clean and safe. The truck was like new and easy to manage. Mary could not have been more pleasant . She was especially patient with my lack of tech expertise! If I need to rent a truck again, it will absolutely be U-HAUL.

Dianne B. 
Rating:
5.0

The lady that runs this place is awesome!!

KEVIN O.  |  Overall Experience 
Rating:
5.0

Amazing contactless experience. Mary could not have been more helpful and made everything very easy. Will definitely be renting from this location again!

TRACYANN F. 
Rating:
4.0

Customer did not leave a comment.

Michael V. 
Rating:
5.0

Mary, the manager drove out to get equipment i needed because it wasn't at her place. Exceptional customer service

John C. 
Rating:
5.0

Would not hesitate to contact for rental service in the future. Received clear and precise instructions. Agent/rep was of pleasant personality.

Joe M. 
Rating:
5.0

I was surprised that it was a contact free transaction, but it was done well, associate was kind and very polite. She was great

ANDREALYNN H. 
Rating:
5.0

Amazing customer service. Manager , Mary went out of herway to handle my moving need. I highly recommend this location to anyone needing a uhaul truck.

SHANNONP R. 
Rating:
5.0

maybe have vehicle backed in so renter can avoid backing up. Was kind of a tight space.

John C. 
Rating:
5.0

Mary is great. Equipment was ready and she even hooked it up. Will go to her first next time!

Eric S. 
Rating:
5.0

I honestly don't know. This was the best experience I've had with Uhaul. Marry was absolutely efficient and effective in restoring my confidence in renting a trailer. I give Uhaul and Marry a ten out of ten 💯🖒

nick T. 
Rating:
2.0

The location supposed to be open and it was not. I did online checkout a day before; however I had to call to a phone number provided on the door (of the closed location) and the person told me that I didn't do my online checkout. I had to do it again and the page didn't want to load.

Anna W. 
Rating:
5.0

The automatic check in did not work properly to let us pick up the truck at the time we wanted. It seemed to be a system issue, but the person in charge of the location was very helpful and answered the phone very early and was able to help us out.

JEFFREYROBERT F. 
Rating:
5.0

They did Very well 😊

Tom D. 
Rating:
5.0

I would highly recommend to anyone looking to rent a truck or renting storage space to contact mary schulz@ this uhaul ,she goes out of her way to make everyone happy , trucks are super clean as well as storage units , very proffesional . Highly recommend ! Wny moving

ALBERT H. 
Rating:
5.0

Very efficient process and the owner was very accommodating.

Kelly S. 
Rating:
3.0

This was a super easy drop off point and all instructions were quick and easy to follow for this portion of the rental!

Melanie W. 
Rating:
5.0

Customer did not leave a comment.

Mathew S. 
Rating:
5.0

Customer did not leave a comment.

sarah L. 
Rating:
5.0

Customer did not leave a comment.

Stanley W. 
Rating:
5.0

Manager was very efficient. I felt like I was being treated special.

Wesley R. 
Rating:
5.0

Mary the owner was great to work with very helpful would highly recommend.

Martin M. 
Rating:
5.0

Customer did not leave a comment.

Laura B. 
Rating:
5.0

Mary was excellent ! She help me in every way to make the equitment work for my situation

michael D. 
Rating:
3.0

Customer did not leave a comment.

Heidi F. 
Rating:
5.0

Customer did not leave a comment.

Jakob K. 
Rating:
5.0

Mary was an,Angel, saved my life,

Jason S. 
Rating:
5.0

Customer did not leave a comment.

Stephen L. 
Rating:
5.0

Friendly, prompt, pleasant, great service.

angela B. 
Rating:
5.0

Mary was awesome! She was friendly, professional, and thorough, and the vehicle was clean and well-maintained. She answered our questions patiently and made the whole experience as easy as possible for us.

Terry K. 
Rating:
3.0

They were not opened when we dropped the truck off so I have no feedback to leave on them.

Julie H. 
Rating:
5.0

Mary was a delight and very helpful. Will definitely be doing business with her again.

John B. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

Joseph O M. 
Rating:
5.0

Customer did not leave a comment.

Brenda L. 
Rating:
5.0

My overall experience at this uhaul location was amazing, the desk agent was very friendly and while the computer was being difficult she made the wait an absolute pleasure. The trailer was great and just what I needed, I originally wanted a car dolly but they didn't have any, however they did have a car trailer and it wasn't much more. The location was a bit out of my way for what I was doing but I've gotta say I think I'll probably use this location from now on. A+

Jesse G. 
Rating:
5.0

Customer did not leave a comment.

Karl B. 
Rating:
5.0

My experience with dropping off my truck to this dispatch location #54555 - and working with Mary Schultz was wonderful. She assisted me in dropping off my truck after hours and gave me clear instructions on how to do so. She was very friendly and incredibly helpful with following up on our truck drop off and details of our contract, questions we had. I would definitely work with that location again and love to work with her - she's great!

Tina C. 
Rating:
3.0

Customer did not leave a comment.

Lauren B. 
Rating:
5.0

Customer did not leave a comment.

Vincent C. 
Rating:
5.0

the snow was cleaned off the truck and the truck was running with heater on when I got there.

keith H. 
Rating:
5.0

Mary was nothing short of amazing. I was so stressed when there was confusion about my reservation on the day of my move but Mary went out of her way to make it work. She drove all the way to Batavia to pick up the truck that was needed and brought it back to her location. If that isn't EXCELLENT customer service I don't know what is. Give that girl a raise! She's keeping your customers first and because of my experience with her I will always recommend uhaul in the future. Happy holidays!

Jeff J. 
Rating:
5.0

We have rented twice from this UHaul dealer in the same week. We were pleased with the way we were treated by Mary and with the trucks we rented. If we need or if anyone we know needs to rent we will defiantly recommend Store Room Self Storage. Sincerely Kathy Kern

david s K. 
Rating:
5.0

Mary was extremely helpful. She is very friendly and personable. Very wonderful to work with her. Will definitely recommend working with her in the future.

Meghan S. 
Rating:
5.0

Very kind and helpful. Although the trailer I reserved did not get turned in by previous customer my experience was still pleasant. Every effort was made to get the job done. I ended up with a much smaller trailer but was able to accomplish the move in the end.

James J. 
Rating:
5.0

Customer service was excellent. Informative and friendly. I had an excellent experience and will make sure I tell everyone I can.

sara M. 
Rating:
5.0

Customer did not leave a comment.

Donna M. 
Rating:
4.0

Customer did not leave a comment.

Calvin W. 
Rating:
5.0

MARY WAS VERY FRIENDLY, SHE ANSWERED ALL MY QUESTIONS.SHE DEFINATELY MADE THE EXPERIENCE AS COMFORTABLE AND WELCOMING. I WOULD RECCOMEND HER TO EVERYBODY THAT NEEDS A UHAUL

Mike M. 
Rating:
5.0

Customer did not leave a comment.

Pat B. 
Rating:
5.0

Customer did not leave a comment.

Shanon R. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Dropped keys in drop box which was well lit

John N. 
Rating:
3.0

Customer did not leave a comment.

michael M. 
Rating:
5.0

Mary was a wonderful help and you can really tell that she loves her job and takes pride in making sure that every customer feels comfortable and confident with their choices.. Thanks again Mary you were awesome!!

Eliot B. 
Rating:
5.0

Fast, easy, friendly service!

mike O. 
Rating:
5.0

Customer did not leave a comment.

Jennifer K. 
Rating:
3.0

this was our drop off point but uhaul in Niagara falls complained that it should have been dropped off at the Niagara falls location she was very rude

Janet W. 
Rating:
5.0

Customer did not leave a comment.

Guy F. 
Rating:
5.0

She bent over backwards to help me out.

chester W. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Ask uhaul to please fix their computer system because I returned my trailer the same day I rented it but I keep getting emails from uhaul saying that the trailer was never returned and that it was still in my possession. I am not going to pay late trailer fees when it was returned on time. Other than that my rental agent was great, and I highly recommend her establishment.

Michael P. 
Rating:
5.0

Customer service has become somewhat of a lost quality now days. Mary was knowledgeable, helpful and a true pleasure to deal with. Will definitely recommend her to others

Justin D. 
Rating:
5.0

Customer did not leave a comment.

david F. 
Rating:
5.0

Customer did not leave a comment.

Edward S. 
Rating:
5.0

This business and owner is awesome very nice person

nancy P. 
Rating:
5.0

Customer did not leave a comment.

Roger N. 
Rating:
2.0

Granted it was New Years Eve but they were supposed to be open till 3pm we got there at 12:30 not a person in site. We called customer service he claimed that he noted in the computer we returned it I then receive an email a couple of days later stating that we didn't return it. I called customer service again the girl was very helpful but the whole thing was ridiculous. If the location had been open the hours it stated or called to say they were changing their hours it would have caused me less headache.

Todd B. 
Rating:
4.0

This location was a life saver for us. We originally had a reservation for the location in Gasport, NY but when we got there the truck was locked with the keys inside. After a 45 min wait we were connected to the Ridge Rd. location who had a truck the size we needed. I'd say my overall experience with using U Haul for the first time was not the greatest but the Ridge Rd. location was very accommodating. Not sure if I'll use the Online option again.

Jacqueline A. 
Rating:
5.0

Fantastic service. Thank you.

lyle E. 
Rating:
5.0

Customer did not leave a comment.

MACKENZIE H. 
Rating:
5.0

Everything was great!

Susan W. 
Rating:
5.0

EXCELLENT customer service! Friendly, helpful owner worked WITH me to take care of my needs. She went above and beyond to make sure my experience was positive. Great communication too. HIGHLY recommended!!

Brian M. 
Rating:
4.0

Very friendly people

carol T. 
Rating:
4.0

Customer did not leave a comment.

beret B. 
Rating:
5.0

The person at this location was great but I would never use the company u-haul again. They are not reliable when you make a reservation and their customer service is awful. They are the worst and they put us thru hell even though we had a reservation 7 weeks in advance. Never again

larry L. 
Rating:
3.0

Fix the headlight on the truck. Was out when we got it. Drive 24 hours with only one working headlight. Thankfully didn't get pulled over.

Hannah N. 
Rating:
5.0

Customer did not leave a comment.

Dan P. 
Rating:
5.0

Customer did not leave a comment.

Joel Y. 
Rating:
3.0

Customer did not leave a comment.

Lansing D. 
Rating:
5.0

I can't say enough about Mary. What a sweetheart! She went out of her way to acommadate me with my needs. She showed me everything I needed to know about the unit/truck/buidling etc. Can't say enough about her. Mary you are the best!!!

MARGARET R. 
Rating:
5.0

Nothing really- the customer service was awesome! Only think I would recommend is having more available rental equipment. But overall great and will use again!

Josh S. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

I have used U-Haul many times and this location was the absolute best customer services I have ever received in the many, many years I have used U-Haul! I wish all locations were as helpful and courteous as this location was.

shelly B. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Mary did an excellent job helping us get what we needed and made sure had knew how use it. She thinks about the people that she renting to beyond just the equipment. This is what makes the difference.

Joel Y. 
Rating:
5.0

Mary was so helpful, accommodating and friendly. Next time we'll deal directly with her.

Tara C. 
Rating:
5.0

Mary was awesome and did everything should could to correct the problems created by the pick up location. I would rent from her again, but never from the pick up location who defintely screwed up the whole rental for me.

Brent D. 
Rating:
5.0

Very friendly and helpful, great people to do business with!

Andrew Y. 
No reviews have been submitted for this location.

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