Customer Reviews for StoreSmart Naples

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of StoreSmart Naples

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Roxannah G. on

Rating:

Clean truck, friendly counter staff... location was close to my home.

Pierre B. on

Rating:

Customer did not leave a comment.

thomas H. on

Rating:

James did a great job. Nice employee representing your co well.

Nghia T. on

Rating:

Customer did not leave a comment.

William T. on

Rating:

Perfect.

Michael S. on

Rating:

Customer did not leave a comment.

Mark K. on

Rating:

Customer did not leave a comment.

Steven A. on

Rating:

I found the staff to be extremely helpful!!!

Alejandro M. on

Rating:

Customer did not leave a comment.

paul C. on

Rating:

Tell everyone about the insurance cost at the time that a customer calls for pricing.

Bernard P. on

Rating:

Outstanding, prompt, and pleasant service experience. 5 Start Service

Barbara D. on

Rating:

The rep. At this location is the best! She is extremely organized and is always willing to go above and beyond!!

Barbara D. on

Rating:

Representative at pick up was very professional and extremely organized. Will rent from her again! Great job!!

steve C. on

Rating:

Customer did not leave a comment.

Kayla F. on

Rating:

amazing the manger was the best i would only go to them to rent any uhaul when no other location helped me they did thank u for all your help

William H. on

Rating:

The Girl Was very helpful.

Teri W. on

Rating:

Quick and easy rental. The girl that helped me was very nice and extremely knowledgeable about the process. Easiest pick up and drop off I’ve ever experienced

Clifford C. on

Rating:

Customer did not leave a comment.

John C. on

Rating:

Perfect! Will rent again!

Christine H. on

Rating:

Kelly was friendly and very professional! Easy and great experience.

Crista P. on

Rating:

The manager that runs “4” of your locations , she was there on Sunday 11/17 is extremely rude and has zero people skills . I know she runs 4 stores because apparently that’s her reason for her attitude.

Richard D. on

Rating:

Stay as you are,it’s working very well ??

Felice C. on

Rating:

Awsome people that go out of they’re way to help!!

Michelle M. on

Rating:

All went well. Both Linda and Jason were very helpful. Clean trucks and storage facility, just what we needed.

Kathryn E. on

Rating:

Customer did not leave a comment.

Tyler L. on

Rating:

Customer did not leave a comment.

Steve C. on

Rating:

No complaints at all.

Kenneth C. on

Rating:

No improvement needed

laura N. on

Rating:

Customer did not leave a comment.

robert H. on

Rating:

Everything was superb. Friendly, efficient staff. Will go there again

Mihai J. on

Rating:

Customer did not leave a comment.

Mihai J. on

Rating:

Customer did not leave a comment.

RON P. on

Rating:

Customer did not leave a comment.

David M. on

Rating:

Customer did not leave a comment.

Vladimir K. on

Rating:

Very good service!

LEON E. on

Rating:

Kelly was extremely friendly and professional. She was also very knowledgeable about the products available.

AUTUMN F. on

Rating:

Customer did not leave a comment.

robert H. on

Rating:

Nothing comes to mind. Very friendly and efficient service

John S. on

Rating:

One of the tires on the trailer was almost blown, if I had not noticed on my 800 mile drive to South Carolina I would have either killed myself or someone else with the tire officially blowing as soon as I got on the highway. Took it back to where I rented it only to be told “that’s not our responsibility” and to take it to a diff uhaul dealer.. makes no sense anywhere you rent a trailer from should inspect that trailer 100 percent before you pick it up. Tires being the number one concern. After over two hours of wasting my time I was able to go to a diff location and have two new tires put on. The guy who worked at that uhual was shocked any dealer would rent something to someone in that condition. It doesn’t take a rocket scientist to look at a tire and see white under it and not know that tires tread is gone. Horrible customer service and could have been very dangerous if I had not inspected it myself before I got on the road.

Robert T. on

Rating:

The person at the pickup location was not honest with me.And the area manager was not helpful and would not contact me personally,only by email.I will never use U Haul again.

MATT G. on

Rating:

Customer did not leave a comment.

John K. on

Rating:

The truck would not start after it was loaded, about 3 miles from the pick up location. I called the location. They referred my to 800-GOUHaul. It took 2 service trucks to get me running. I lost 2 .5 hours and the help I hired to move the furniture. They could not wait any longer, so I paid them and cut them loose. When I was finally finished, I called Kelly at the location to tell her if I stopped for gas and shut off the truck to fuel, it may not start. She had no authority and had to call the Traffic Department to waive the fuel fee. This rental should have been comped. It was a disaster. The pick up location has no authority to do anything. She couldn't even call for road service for me. Either this location is poorly run, or UHGAUL policies do not trust their pick up locations. I was told this truck was serviced just prior to my rental. The second service truck determined the battery cables were loose. Sounds like a problem with UHAUL Service Techs. I'm the only one that was I inconvenienced. I lost 2+ hours on a 95 degree day and paid $200.00 for labor that had an afternoon commitment. Not their fault, not my fault. Its UHAUL'S fault, but UHAUL got full payment. They also lost a customer and will always remind me of poor customer service.

Sterling B. on

Rating:

Customer did not leave a comment.

Elia G. on

Rating:

Equipment was in poor condition with bad tires....Need Roadside and Trip had to be delayed 1 day!

George S. on

Rating:

Very professional, polite and outgoing. I never thought I would experience and fantastic customer service from uhaul.

Neftali C. on

Rating:

the staff was very attentive and friendly

Pablo P. on

Rating:

Office Clerk was helpful,knowledgeable with great customer service skills.

Dean G. on

Rating:

Customer did not leave a comment.

jeff D. on

Rating:

Customer did not leave a comment.

joseph V. on

Rating:

Could not get through to location by phone to confirm pick up, no calls returned.

Alvin L. on

Rating:

Stay the same

MIKE N. on

Rating:

The trailer I pre-ordered some 3 weeks early..was not at the location I wanted it...I had to drive around 20 miles in rush hour traffic to get it at another location...I scheduled movers that ended up waiting for me because of it.

Donna Z. on

Rating:

Customer did not leave a comment.

Kristen W. on

Rating:

Customer did not leave a comment.

Timothy C. on

Rating:

Well for starters the difference of rates in naples make me feel like we just got ripped off byv$300 dollars. Finding out other Uhaul places have cheaper rent pretty disgusting there is that much price difference just because of area.

Gregory H. on

Rating:

Kelly is very professional and friendly. This is where we go when we need to move stuff!

MArion N. on

Rating:

Customer did not leave a comment.

Allyson R. on

Rating:

Customer did not leave a comment.

Javier R. on

Rating:

I had an issue with the truck I rented, the day I was going to return it when I started the engine it was not running smoothly it was like ver shaky (uneven). I got an alert saying something like "The engine power is reduced" and it resulted that the unit needed an oil change, the remaining life of the oil was 0%. I think that all the units you rent should be checked before doing so to prevent this kind of issues. Besides that, everything was perfect.

Joseph S. on

Rating:

Nothing. They did a great job.

Daniel B. on

Rating:

Awesome staff! Kelly you rock and good job new trainee!!

james B. on

Rating:

Not a thing. The agent was extremely hekpful.

Frederick M. on

Rating:

Customer did not leave a comment.

robert G. on

Rating:

A team of all stars here, all pleasant and professional.

Gary S. on

Rating:

Customer did not leave a comment.

Cathryn S. on

Rating:

Tank wasn't totally full when I got it, so therefore I ended up putting more gas in than I used, which was frustrating, because it took 4 gallons and I only drove about 16 miles!

Robert R. on

Rating:

Customer did not leave a comment.

michael S. on

Rating:

Customer did not leave a comment.

Jeffrey R. on

Rating:

Very nice staff. I rented from this location even though it was further than the Uhaul location on Marco Island. The Marco Island location are terrible and I will never rent from them!

Brent C. on

Rating:

Customer did not leave a comment.

Laurie W. on

Rating:

Customer did not leave a comment.

Jose H. on

Rating:

The service was excellent!! The personal on site was very helpful and very professional. He did an awesome job helping us out with our hitch situation. Will most definitely use again when needed. Thank you so much.

Robert M. on

Rating:

The only negative I would mention is that the equipment was not at the pick up site at the time it was supposed to be. I was contacted and informed about the delay and it did not create an inconvenience for me.

Mark Z. on

Rating:

Trailer had a fair amount of dirt/sand on the back end of the trailer floor and under door. Overhead door needs cleaning and lube. During initial sign-up, customer is asked about their tow vehicle and gets impression that everything is OK. Upon getting home, I receive an email indicating I have to get tow vehicle 'inspected'. Few days later go back to the site where I signed-up and indicated I'm here for the 'inspection'. Was told I'd have to go to another site because they couldn't do inspection. Drove about 7 mil es to other site and requested inspection. Told to go out and see guy cleaning out a uHaul van. He walked with me to my vehicle; inserted test light into trailer harness plug-in and asked me to: brake, turn on tail lights, RH then LH turn signal. All checked OK and said I was "Good to go". My comments: a) why couldn't the first place do the test, ... no rocket science, just needed light tester!!!!!! And, would have saved me hassle of driving 15 miles out of the way. b) knowing what the 'procedure' is, why wouldn't anyone just say... yeah, everything checked out??

rebekah P. on

Rating:

It was good and easy to get and reserve.

Marc H. on

Rating:

Customer did not leave a comment.

FRED A. on

Rating:

Customer did not leave a comment.

Fred M. on

Rating:

Customer did not leave a comment.

michael D. on

Rating:

Staff was friendly and helpful. Your paperwork receipt etc. had NO CONTACT PHONE NUMBERS ON IT. The actual address was so TINY I HAD TO KEEP SCANNING THE RECEIPT TO FIND IT. YOU NEED TO INCREASE THE FONT SIZE TO FILL ALL THE WHITE SPACE ON YOUR PAPER.

Frits S. on

Rating:

Customer did not leave a comment.

Greg P. on

Rating:

Clean, and secure

Oakley K. on

Rating:

I wanted the flexibility to drop off my trailer at a location close to my destination but had to go 22 miles out of my way.The drop off location required me to park the trailer in a very difficult location to access.Would not use that location next time. Location again

karl E. on

Rating:

Customer did not leave a comment.

LEE S. on

Rating:

Customer did not leave a comment.

James A. on

Rating:

Limited space for trucks and equipment

dave C. on

Rating:

Linda was great

David S. on

Rating:

While the back of the truck was clean, the exterior was filthy and the cab smelled bad when you run the a/c.

Andrew B. on

Rating:

We have no complaints. The lady who helped us was very pleasant to interact with, and extremely efficient. We rented a pickup truck, and there had been a hard rain the two prior days, so the bed had a lot of water in it. The lady who dealt with us drove it out, demonstrating how the water would flow out of the bed once the truck was in motion, which was very helpful. The rate for the rental was reasonable.

john A. on

Rating:

The service agent answered all questions and gave clear directions/instructions. There were no surprises. A pleasant rental experience.

Kurt W. on

Rating:

Very friendly and professional I would not change a thing

Barry S. on

Rating:

Customer did not leave a comment.

Jeffrey G. on

Rating:

Customer did not leave a comment.

Gholibjon A. on

Rating:

Customer did not leave a comment.

Mike S. on

Rating:

Customer did not leave a comment.

GEORGE M. on

Rating:

Kelly was very professional and accommodating. The vehicle was stuck in the TOW MODE position, however, which made driving rather awkward.

Patricia D. on

Rating:

Truck was dirty. Had to sweep all the pine needles and dirt out.

William E. on

Rating:

Customer did not leave a comment.

LAWRENCE M. on

Rating:

Customer did not leave a comment.

Ray W. on

Rating:

could not have been better. thanks

Jeffrey C. on

Rating:

Customer did not leave a comment.

Michael B. on

Rating:

Customer did not leave a comment.

ROBERTO M. on

Rating:

Immaculate facility - extremely helpful clerk - easy to access! Excellent!