Customer Reviews for StoreSmart Naples

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of StoreSmart Naples

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Michelle M. on

Rating:

All went well. Both Linda and Jason were very helpful. Clean trucks and storage facility, just what we needed.

Kathryn E. on

Rating:

Customer did not leave a comment.

Tyler L. on

Rating:

Customer did not leave a comment.

Steve C. on

Rating:

No complaints at all.

Kenneth C. on

Rating:

No improvement needed

laura N. on

Rating:

Customer did not leave a comment.

robert H. on

Rating:

Everything was superb. Friendly, efficient staff. Will go there again

Mihai J. on

Rating:

Customer did not leave a comment.

Mihai J. on

Rating:

Customer did not leave a comment.

RON P. on

Rating:

Customer did not leave a comment.

David M. on

Rating:

Customer did not leave a comment.

Vladimir K. on

Rating:

Very good service!

LEON E. on

Rating:

Kelly was extremely friendly and professional. She was also very knowledgeable about the products available.

AUTUMN F. on

Rating:

Customer did not leave a comment.

robert H. on

Rating:

Nothing comes to mind. Very friendly and efficient service

John S. on

Rating:

One of the tires on the trailer was almost blown, if I had not noticed on my 800 mile drive to South Carolina I would have either killed myself or someone else with the tire officially blowing as soon as I got on the highway. Took it back to where I rented it only to be told “that’s not our responsibility” and to take it to a diff uhaul dealer.. makes no sense anywhere you rent a trailer from should inspect that trailer 100 percent before you pick it up. Tires being the number one concern. After over two hours of wasting my time I was able to go to a diff location and have two new tires put on. The guy who worked at that uhual was shocked any dealer would rent something to someone in that condition. It doesn’t take a rocket scientist to look at a tire and see white under it and not know that tires tread is gone. Horrible customer service and could have been very dangerous if I had not inspected it myself before I got on the road.

Robert T. on

Rating:

The person at the pickup location was not honest with me.And the area manager was not helpful and would not contact me personally,only by email.I will never use U Haul again.

MATT G. on

Rating:

Customer did not leave a comment.

John K. on

Rating:

The truck would not start after it was loaded, about 3 miles from the pick up location. I called the location. They referred my to 800-GOUHaul. It took 2 service trucks to get me running. I lost 2 .5 hours and the help I hired to move the furniture. They could not wait any longer, so I paid them and cut them loose. When I was finally finished, I called Kelly at the location to tell her if I stopped for gas and shut off the truck to fuel, it may not start. She had no authority and had to call the Traffic Department to waive the fuel fee. This rental should have been comped. It was a disaster. The pick up location has no authority to do anything. She couldn't even call for road service for me. Either this location is poorly run, or UHGAUL policies do not trust their pick up locations. I was told this truck was serviced just prior to my rental. The second service truck determined the battery cables were loose. Sounds like a problem with UHAUL Service Techs. I'm the only one that was I inconvenienced. I lost 2+ hours on a 95 degree day and paid $200.00 for labor that had an afternoon commitment. Not their fault, not my fault. Its UHAUL'S fault, but UHAUL got full payment. They also lost a customer and will always remind me of poor customer service.

Sterling B. on

Rating:

Customer did not leave a comment.

Elia G. on

Rating:

Equipment was in poor condition with bad tires....Need Roadside and Trip had to be delayed 1 day!

George S. on

Rating:

Very professional, polite and outgoing. I never thought I would experience and fantastic customer service from uhaul.

Neftali C. on

Rating:

the staff was very attentive and friendly

Pablo P. on

Rating:

Office Clerk was helpful,knowledgeable with great customer service skills.

Dean G. on

Rating:

Customer did not leave a comment.

jeff D. on

Rating:

Customer did not leave a comment.

joseph V. on

Rating:

Could not get through to location by phone to confirm pick up, no calls returned.

Alvin L. on

Rating:

Stay the same

MIKE N. on

Rating:

The trailer I pre-ordered some 3 weeks early..was not at the location I wanted it...I had to drive around 20 miles in rush hour traffic to get it at another location...I scheduled movers that ended up waiting for me because of it.

Donna Z. on

Rating:

Customer did not leave a comment.

Kristen W. on

Rating:

Customer did not leave a comment.

Timothy C. on

Rating:

Well for starters the difference of rates in naples make me feel like we just got ripped off byv$300 dollars. Finding out other Uhaul places have cheaper rent pretty disgusting there is that much price difference just because of area.

Gregory H. on

Rating:

Kelly is very professional and friendly. This is where we go when we need to move stuff!

MArion N. on

Rating:

Customer did not leave a comment.

Allyson R. on

Rating:

Customer did not leave a comment.

Greg P. on

Rating:

Clean, and secure

ROBERTO M. on

Rating:

Immaculate facility - extremely helpful clerk - easy to access! Excellent!