Customer Reviews for Storette Storage LLC
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Storette Storage LLC
Leslie P. on
Make Sure odometer reading is entered correctly prior to releasing the vehicle to customers.
JASON W. on
My experience was perfect. Easy pick up and drop off. Price was good.
LOLA W. on
Excellent customer service
SHERRI S. on
My mileage was incorrect at check out. 4305.0 was on my paperwork the correct mileage was 4305.9 at the property. I went back to report error however the employee was helping someone else and the wait time was over 30 minutes. I left without the correction. I use one hour of the 24 hours of rental time. Recommendation PLEASE use the exact mileage on the truck because you charge by the mile.
jeanie G. on
Any time I am in need of a UHaul I would not go anywhere else but Storette Storage LLC - They are absolutely the best!!
Richard L. on
Nothing.. the gal there Brook (sp?) was wonderful to deal with. Easy peasy as they say. hehe
RONALD B. on
Everything was great, they even helped me by hooking it up for me. Thanks!
melissa W. on
Nothing! The truck is well equipped. Drives real good. And the young lady was amazing.
Daniel R. on
They took great care when I returned the truck
John B H. on
great staff
Jeffery N. on
Help them load and unload the uhaul
Linda B. on
VERY HELPFUL CREW THANK YOU!!!!
George W. on
Amanda was very helpful would recommend to anyone
Donald W. on
Awesome service!!
william M. on
Very nice and helpful
Cindy B. on
Awesome Amanda was. Very helpful.
jose C. on
N/A
Edward H. on
The online process has become so misleading and geared to take money from your customers through deceptive online methods. Online reservations with false promises. One dissatisfied customer!
CARLA J. on
Front end needs repair. Shakes violently over 60 mph.
CARLA J. on
Trailer leaked. Ruined some of the contents we weee moving. You should retire that trailer.
Paul B. on
The truck was POORLY maintained and vibrated constantly over 50 mph. It reeked of smoke and was not clean. In view of the excessive fee you charged me, I have resolved never to use or recommend Uhaul to anyone ever again. As a minister with a significant following, I will be certain to be completely honest about the unpleasant experience I had with Uhaul. Some companies get too big to care about customers, other than offering empty promises.
STEPHEN L. on
Very friendly and professional!
Leo L. on
Young lady who checked us in very accommodating
Arnoris Y. on
Great experience..thanks.
Jason R. on
They were very friendly and professional. No need for improvements.
RAY T. on
Couldn't ask for any better service. Great location to deal with.
Michelle T. on
The office itself was closed.
Harry B. on
Drove 1 hour from scheduled pick up location I reserved. Equipment wasn't available there. That was my only issue.
HOPE R. on
Make sure that proper protocol is is followed so that way there are no misunderstandings. Because proper protocol was not followed I was charged when I should not have been for gas
James R. on
Wonderful customer service! Easy in easy out. Highly recommend!
Travis M. on
Have all correct information available to customer
STEPHEN L. on
The representative was extremely helpful and friendly!
William P. on
The car trailer pulled and handled very well.
Rand N. on
I have used this location many times and have found them to be very reputable and friendly.
Kurt B. on
Overall experience was very good. Truck was easy to drive and we’ll maintained. Only suggestion would be to possibly include CD for more variety in music in long drives. Thank you.
Richard W. on
No hassle
Paul M. on
not well lite hard to find
maria O. on
I do have to say everything was ok, but the rental was slightly shifting towards the right.
Gail M. on
Everything was excellent as was the one in Leesburg fl location. I have used both in last month and I am very satisfied with the service I received. And both gave great customer service, and clean. I am retired from retail mgt.of 2lg.national company and I look at these things. Very good service
BYRON S. on
For an Esay Ride truck, this was far from easy. All in all I thought this might be an overlooked maintence for the truck and a friend also just recently rented a simalur truck and it also was a dud. I think it is time you bought new trucks and sent the others to their grave yard. In too bad of shape to sell or give away.
Jill M. on
I was supposed to pick up the truck at RIghway Foods. And I confirmed in the morning. When I got there in the afternoon, he told me he didn't have any trucks and he didn't know why the system said he did. If he knew, why didn't he call before I wasted my time going there. He told me to go the UHaul place down the road. I did. They were closed at 3:00 in the afternoon!!! I googled the next closest location. The man didn't have any trucks but suggested I call 800gohaul. I did. I talked to a girl for about 5 minutes and she took all the info from my confirmation # and then told me she had to transfer me to someone else to actually find the truck I needed. She transferred me to ATLANTA!!!!!!!! The rep just laughed at me and said she would have to transfer me back to Florida and she couldn't help. She transferred me to someone named David Underwood who wasn't at his desk at the moment. I think she got her transfer wrong. After half hour dealing with the incompetents of UHaul, I called Storette and they were very nice, helpful and quick knowing I was behind schedule at this point Next time, if Storette doesn't have a truck, I'll call Penske. The rest of your company needs too much training to get my business
Glen E. on
My experience was plagued with errors. The truck was NOT at the location promised. The service rep there was curt, even rude, when referring me to another (much further) location, and promised a credit for my trouble that was NOT honored at the alternate location. When I called the original rep to ask about the credit promised he denied saying it, although he clearly did, in the presence of my wife. My drop off was also changed, with no explanation. Not a pleasant experience.
Denise J. on
Seems to be uhaul policy but sure would help if vehicles were full of gas upon pick up.
Brenda L. on
Very easy drop off.
Richard L. on
Super friendly and very apologetic about the additional charge and was confused why they didn't do that when we picked up. Amazing customer service.
TJ B. on
Agent had me hook up the trailer. Every other rental I have done, the agent hooked it up.
Kimberly P. on
The attendant was very friendly, provided fast service and it was a very smooth process.
Ronald J. on
Great.