Have a way to let the place know if the equipment is returned sooner. When the business is closed there is no way of letting them know that the equipment was returned and I had it back to them by 4 PM the same day.
CHARLENE Q.
Customer Reviews for Storette Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Awesome people
Jeffrey A.Great people, great service, safe location.
Jeffrey A.The drop off location at 16031 US Hwy 301 Dade City, FL 33523 was argumentative and extremely difficult to work with. Insisted my contract drop location should not be them and refused to provide a location on their property to leave rented trailer and provide proof that we returned the trailer. Process took over a hour.
ANNETTE GAIL B.Outstanding..
Julio F.Very easy to work with. Both the K&K and Storette Storage LLC locations in Dade City were tremendously helpful. I would use them again in a heartbeat! Thanks for the travels!
kurt Y.Easy experience very friendly would recommend to anyone and everyone. Awesome experience thank you
greg R.We had a very good experience at Storette Storage where we rented an open trailer for a home improvement project. The gal that took care of us at this location was excellent, I believe her name was Brooke, she was very pleasant to work with. I will certainly go there again if we need to rent a trailer. Thanks
Michael L.My wife and I have used uhaul 10 times in the past 4 years ,we finally bought our forever home and hopefully won't have to again. They have been the best though our moving experiences.
randall B.Have rented 3 trailers in the past 60 days from three different U-haul dealers in the area. This was the best yet!!
JEFFREY A.The truck had an interior bad smell like it like it needed sprayed with Lysol to eliminate COVID-19. I wore a mask inside of it just as a precaution. Otherwise everything was great.
Kathleen F.Dropped off after hours.
Christine M.I noticed as I drove to the above location that there were other closer locations that were not among the choices I was given for pickup.
GARY B.They are always kind & helpful .
Sue R.The attendant was very helpful in correcting the mistakes of the pick up location.
George B.They weregood
Patricia G.I had a very good experience, continue to provide outstanding service ...
Daniel W.Everyone was friendly and helpful..give them a raise
Richard L.The woman who took care of us was very nice. I've been to other rental centers before and the staff has been lets say- dumb as a box of rocks! This woman was very knowledgeable and very pleasant to work with. I would definitely recommend this place to everyone! Thank you for your help, especially during this crisis.
George B.Cheerful, helpful staff at this location.
Russell T.Excellent service, thank you
CHARLES B.Do to equipment mess up I was not able to go straight to where I was going and with lockdown time I had to go to my mom's home and when I drove my car to the place after calling and never received a call back. There was a note saying be back in 5, well we waited 10 and no one around so we went back and drove the truck for unloading then came back parked at my mom's because of lockdown and returned the truck the next day like the main uhaul told me to do. Again no one there but I left the truck Now this place is charging me 80 something dollars for something not my fault and the main uhaul said no charge would I have because of what happened. So never use this place for returns they will try and rip you off !!!!!!
Hilda K.Brooke was very helpful and if I need a uhaul in the future I would go back
MICHELLE H.Woman working was extremely helpful. Very sweet and we had lots of laughs. Very welcoming. Highly recommended.
Briana D.Equipment (a trailer) was clean. Staff was pleasant. However, staff was not knowledgeable about tire pressures. Advised me that the maximum pressure was 32 lbs. when in fact the maximum cold tires pressure for the tires on that trailer is 65 lbs. In addition, two of four tire pressure valves were spray painted over and could not be removed for checking due to the paint. Trailer also had some pin holes in the roof which were not visible until later in the day.
norman H.Easy to like this office
Michael B.Love this place to work with
Crystal T.Make Sure odometer reading is entered correctly prior to releasing the vehicle to customers.
Leslie P.My experience was perfect. Easy pick up and drop off. Price was good.
JASON W.Excellent customer service
LOLA W.My mileage was incorrect at check out. 4305.0 was on my paperwork the correct mileage was 4305.9 at the property. I went back to report error however the employee was helping someone else and the wait time was over 30 minutes. I left without the correction. I use one hour of the 24 hours of rental time. Recommendation PLEASE use the exact mileage on the truck because you charge by the mile.
SHERRI S.Any time I am in need of a UHaul I would not go anywhere else but Storette Storage LLC - They are absolutely the best!!
jeanie G.Nothing.. the gal there Brook (sp?) was wonderful to deal with. Easy peasy as they say. hehe
Richard L.Everything was great, they even helped me by hooking it up for me. Thanks!
RONALD B.Nothing! The truck is well equipped. Drives real good. And the young lady was amazing.
melissa W.They took great care when I returned the truck
Daniel R.great staff
John B H.Help them load and unload the uhaul
Jeffery N.VERY HELPFUL CREW THANK YOU!!!!
Linda B.Amanda was very helpful would recommend to anyone
George W.Awesome service!!
Donald W.Very nice and helpful
william M.Awesome Amanda was. Very helpful.
Cindy B.N/A
jose C.The online process has become so misleading and geared to take money from your customers through deceptive online methods. Online reservations with false promises. One dissatisfied customer!
Edward H.Front end needs repair. Shakes violently over 60 mph.
CARLA J.Trailer leaked. Ruined some of the contents we weee moving. You should retire that trailer.
CARLA J.The truck was POORLY maintained and vibrated constantly over 50 mph. It reeked of smoke and was not clean. In view of the excessive fee you charged me, I have resolved never to use or recommend Uhaul to anyone ever again. As a minister with a significant following, I will be certain to be completely honest about the unpleasant experience I had with Uhaul. Some companies get too big to care about customers, other than offering empty promises.
Paul B.Very friendly and professional!
STEPHEN L.Young lady who checked us in very accommodating
Leo L.