I tried to check in the vehicle on my mobile phone at 10 pm as they had a door key drop where the key would be visible and accessible w/ a coat hanger. Without success, I returned the next morning to turn in the key and to check in the vehicle. Suggest a secured key box. Appreciated the parking lot was well lighted.PEGGY H.
Customer Reviews for Storquest Centennial 02
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Chris C.
Truck Share app is just waste of time. As the app is not working properly, representative called me in for check in. Representative is so friendly and helpful.Murali Srinivas T.
All good!Michael B.
The return process with all the pictures is kinda ridiculous. I had to do it twice and my location was on but it wouldnt let me submit the parking picture even though at the very beginning I had to share my location.AUDREY W.
We had gone to this location 3 times to ensure the truck would be ready. We also went on line and some how the pick up location was changed to Holly instead of Jordon. We were able to change the location back to Jordon and the rest of the move went well.FELIX T.
Customer did not leave a comment.WERRA T.
The process was quick and easy. No problems with the truck. Would definitely recommend this location.ANDREW E.
Excellent ServiceYUVARAJ S.
UHaul messed up my order and I had to cancel an hour before I was supposed to meet with my movers. However, the employee working here helped me reserve a truck and saved me from a lot of headache. Really great employee. Friendly too. AwesomeDONG C.
The staff was great to work with.Elizabeth G.
Very friendly and curtiousMichael D.
Customer did not leave a comment.SHANE G.
The only thing my transaction was missing was moving blankets. Honestly, I really didn't need them after all. I was very pleased with my truck rental.bart B.
Customer did not leave a comment.Henry J A.
Customer did not leave a comment.Hubertus V.
The guy behind the desk was friendly and articulate.KARA P.
Customer did not leave a comment.John S.
Agent was awesome! Truck was super clean.Geoffrey B.
I had my reservation set at 2pm and the location ended up being closed when I got there. I called and was able to do it over the phone with the truck share 24/7 online program. The set up was super easy! Despite the small inconvenience, the representative I talked to was very helpful and patient while we worked out all the details! Moving is stressful as it is but the process of getting a uhaul was fairly quick and easy, will definitely be using them again in the future :)albita G.
My only complaint is a uhaul complaint not a location complaint. I got the picture of where the gas should be filled up to... somewhere between 1/4 or a tank and 1/2 and tank and was told to bring it back that full... C'mon of course I overfilled because that is ridiculous. I suggest giving to them full and having them return it full...easier on both!Roseanne P.
Equipment is not that much included and vehicle is not give picking up fastVarun Kumar M.
Customer did not leave a comment.Herbert B.
Customer did not leave a comment.Susan B.
Everything was hreatSharon S.
Customer did not leave a comment.Brandi A.
The charges were not what we were toldBrandi W.
Customer did not leave a comment.Kathy A.
Storquest...The staff member was very polite and helpful...I do appreciate good customer service and that is what I received. It took five minutes to to the paper work ( inside the office). Thank you.Francisco R.
Customer did not leave a comment.Robert N.
Customer did not leave a comment.Steve N.
Paid for a dolly and cover pads but never received them. Agree I should have checked before I left but got charged for items we never got.Andrew P.
Previous customer was late returning the truck and due to a busier than usual weekend,the truck was not properly sanitized.Teresa S.
provided very professional and excellent customerlevi C.
Make your online reservation easier to use. Get it down to two steps. Taking pictures doesn't always work. Phone cameras are very sensitive.Terry F.
Customer did not leave a comment.Keith S.
Customer did not leave a comment.Patricia S.
Customer did not leave a comment.john M.
Truck was very clean, had full fuel, very little damage, all cosmetic. The ride was great and smooth. Associate at the store was friendly, quick, and professional. All around great experience. Old room mates are moving soon and I've already referred them to the same location.Christopher B.
The guy who was helping me was very helpful!Melove T.
Keep them vehicles clean inside and out!Travis A B.
Uhaul chose this location for my return, the rude young man told me he didn't have my paperwork and that it was the wrong location- after much tine in the phone with uhaul and demanding is manager my info magically appeared.Cheryl W.
Customer did not leave a comment.Jeffrey R.
It was an easy pick up and drop off served our needs quite well. UHaul.com needs to hire more employees as wait times on calling in to make or change a reservation are 30+ minutes - frustrating!Michael Thomas B.
Customer did not leave a comment.Dominique L.
Maybe have vehicle washed up to not hide dings on it that I may be suspected of causing since the process to look over product is up to customers findings. I felt a bit rushed by employee having to look this vehicle over thoroughly and take selfies your vehicle and upload them from my phone. Really did not like this process as to know I could easily be responsible (blame, causing some unnecessary BS over this portion of rental) for past mishaps with an unwashed/uncleaned exterior! I honestly will just head to a main hub next time to avoid this convenience I thought fit the bill for me, I'm just a little apprehensive over this portion over rental, sorry to be direct but I detest sugar coating life. Employee shared his feelings about your service from his stand point... I did not need that info as this tells me the truth of this process from a third party view. He was truthful, but this is where my seriously negative review of thus rental stands.Travis B.
I believe I spoke with three different gentleman during the rental, and they were very kind and courteous. They maintain their vehicles very well.shawn G.
Customer did not leave a comment.Kendra K.
Customer did not leave a comment.stewart L.
Customer did not leave a comment.Jamie K.
Customer did not leave a comment.Shon D.
Customer did not leave a comment.Alan R.
Allow the customer to choose the location for pick-up and drop-off. The location selected for me made me drive an additional 25 miles to get the truck.Dale C.
The cargo van was clean, in great working condition, and ready for us, but the other item we asked for (dolly) was not there. I would have given a higher rating but for that fact and that the operator had trouble finding information in my online reservation and trouble texting us the forms. Overall, very positive experience and I will use again.Mark G.
Vehicle dropped off at 15/16 fuel, billed at 13/16, so thanks for that. Vehicle conditions were gross and sticky. Thanks!JACOB H.
The staff was friendly and provided great customer service. We will definitely use this location again for future moves.LaMar H.
Customer did not leave a comment.Brandon W.
Was suppose to be a mobile pick up 1 1/2 hours earlier than time received. Annoying, made for a longer dayjames M.
Good employees but your computer system is so inconsistent. I saw your good employee get yelled at because your computer confirmed a rental but the item wasn't available when the customer came.Andrew V.
Encourage some of the staff to be friendlier, make eye contact, smile. The man who helped us at pick up time was polite but never even looked at me.Alice M.
Customer did not leave a comment.Rhonda W.
Customer did not leave a comment.Samuel J.
Scott has been wonderful, professional and responsive, highly recommend this company and location.sally G.
Everything was just fine. I've never been in that area, but I had business out that way. Google Maps took me right to it. I, was very pleased.Shafaye T.
My truck smelled like stale cigarettes and the ride was pretty shitty too.travis B.
Customer did not leave a comment.Francisco R.
Truck had transmission issues and steering was very loose.Brent B.
Customer did not leave a comment.Timothy W.
Nothing to note.Charles C.
You guys doing great jobPablo B.
Customer did not leave a comment.anthony G.
Best uhal experience! EVER!! Clear, to the point, effective communication! Great jobJoseph H.
the young fellow at the desk did a great job!Travis B.
Customer did not leave a comment.Alex Y.
Customer did not leave a comment.JACKIE G.
I've rented from you guys several times and you've always offered a military discount to me- a total of 3 times in the last year. That's quite a bit. Today you did not. I will not be renting from you guys again or referring you.Angel M.
Customer did not leave a comment.Elizabeth P.
Customer did not leave a comment.Todd L.
Customer did not leave a comment.Tony R.
Customer did not leave a comment.stewart L.
Keep your customer service going, you're doing well.Ayodele L.
Customer did not leave a comment.Craig N.
I have used U-haul for many years and this was the best experience I have had in years.Holly M.
Getting charged an extra day ($39.95 +$10 insurance) for an extra 3 hours over the 24 I initially requested seems excessive.Wayne S.
Had trouble finding the place. Nothing outside tells me this is a UHaul location. Looks more like the storage facility it is. Circled 3xs. The guy forgot my dolly- I had to come back for it. Corona had him rattled I think. Precautions. I get it I guess. No offer to take off that charge. Lots of xtra charges I didn't expect. The $19.95 turned out to be $65! I only had the truck for 3 hours & maybe 10 miles. So expensive!Sally J.
Customer did not leave a comment.Hang P.
Customer did not leave a comment.Kevin M.
Customer did not leave a comment.Craig N.
The guy working at StorQuest was awesome, and the u-haul live chat was very efficient and customer service was perfect. Stay safe everyone, and thank you during these hard times.Andrew V.
When I picked up the truck- the gas level was below 1/2. I've never rented a vehicle with less than a full tank. Stupidly, I assumed I didn't need to add any- how am I supposed to know how much I used. After arguing with the office- he couldn't tell me what kind of mileage I should expect so I could add enough I went back to get some. Why would I give that business more than I used since I feel he was an idiot ( And I'm sure he thought I was). I never go back there againDavid W.
Scott had a bad attitude from the start. Will never use that location again because of himHugh N.
Customer did not leave a comment.Ian S.
Customer did not leave a comment.Rebecca M.
Customer did not leave a comment.Brian F.
Scott and Allen were great. Very friendly and helpful.Jalaya W.
Customer did not leave a comment.Youssef S.
2 Dozen packing blankets were part of the order. The location had zero. Forcing me to drive an addition 16 miles with the truck to get them.Kevin L.