First day tried to rent a truck at another location with no success. Had ten people times $15 an hour sainting to help. Spent over an hour with the man on the phone before I gave up. Today at this location things went much smoother. You check in for returning the truck sucked in the dark. I spent more money yesterday paying people to to help and not being able to get your computer system to work for the poor old guy than I spent renting a truck today. Really frustrating. I returned the truck fuller than it was when I got it! Maybe you can refund $6 a gallon in credits to me.Lise H.
Customer Reviews for StorQuest LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jenna G.
Customer did not leave a comment.Sharon M.
The dolly we requested in our order was not in our truck. They did not have a dolly and did not know where to get one. They told us to call uhaul, and â€œfind oneâ€Jennifer S.
No one was there.DONALD B.
We dropped off a UHaul from Albuquerque here. We really appreciated the help from Joseph, answering our questions and finishing the return process smoothly!Grace W.
Customer did not leave a comment.Richard M.
Customer did not leave a comment.JONYE J.
Customer did not leave a comment.Stephen C.
Customer did not leave a comment.Matthew J.
Quick, easy and inexpensive ThanksCarl M.
The location was closed so I used the virtual feature to return the equipmentFred S.
I had to travel over 40 min to pick up the track and when I got to the location, it had no gas. I also didn't receive the packing supplies I paid for and I wasn't reimbursed for it. I will not recommend U-Haul to my friends and family.Mariah C.
Jess, the front desk receptionist was extremely rude and demonstrated poor customer service skills. I was automatically charged two days-1/27 10:15AM to 1/28 2:15PM- when I went to pick up the Uhaul after I asked for only one day. The original receipt for the Uhaul did not explain why I was being charged such a high amount except for that it must be returned at 2:15PM the next day- a 28 hour period. We ended up needing the Uhaul for a one more load around 12pm on 1/28 and I called Jess to ask if we were able to keep the Uhaul for a few more hours to finish the job. She initially sounded irritated and claimed she could extend my time until 10AM but it was already reserved for another guest on 1/29. I thought she was implying I would have to pay for another day. Once I dropped off the Uhaul and recieved my final bill I noticed that I was billed for 2 sessions or two full days. I went onto the website I learned that the Uhaul is rented in increments of 24 hour periods after I returned the Uhaul. I called back to ask about my billing statement for the second time and she was extremely rude! She started over talking when I was speaking/ asking questions and got really defensive. I told her it was obviously a misunderstanding but suggested that next time-or for future guests- it could have been explained better. It was fuatrating I was charged two days, didnt even know/realize I could have kept it for longer. She said I went over the 24 hour return period which is why I was charged that amount. She didnt tell me those conditions initially and charged me two days when I picked up the Uhaul right off the bat. So technically, I could have kept the Uhaul for that extra load I needed to do since I was already being charged. When I was trying to be civil about it and just asking normal questions she ended up getting more agressive and talking even louder over me; to the point where my husband could hear her on the phone when he was across the room. Overall the situation was very frustrating and could have been avoided when I called the first time when I asked if I could have kept the Uhaul for a few more hours. Especially when I was already charged for 2 days and only had it for 28 hours. Very dissappointed in the customer service and how she treated me. I've rented a storage at that location before as well as rented a Uhaul and was never treated so poorly in the past. She was extremely rude, unprofessional, and initally was upset because I asked her questions about a job she should know how to do.Megan J.
Customer Service at this location was OUTSTANDING! Thank you both to Jasper and to Jessica for your patience, for answering all my questions and for guiding me through the process to find the right size and kind of equipment for my moving needs.Debora S.
Customer did not leave a comment.Chris S.
very great customer service. helpful as well, (jasper)tami U.
The staff at Storequest was amazing!! Highly recommend.Jean M.
No improvement needed. Linda at StorQuest was absolutely awesome! Her customer service, knowledge and professionalism was :top of the chartsâ€.WALTER H.
Customer did not leave a comment.Chris P.
Customer did not leave a comment.Vicki M.
Very helpfulL ANDREW P.
Customer did not leave a comment.Nathan R.
Michelle was great she made the process quick and easy.Susan A.
Your team of renter at the storage place where extremely helpful and understanding. We had the some bad weather and I needed the truck for a couple extra days, they were very helpful in working with me. I only had one other person helping me move my three bedroom house and I had no worries putting my furniture in the clean truck. Very nice. Thank you.Ed O.
Customer service was great very friendly staff very helpfulSusan A.
Michelle checked our truck in she did a great job very friendlyKristofer H.
Customer did not leave a comment.STEPHANIE D.
Jasper was excellent - friendly, prompt and professional. We were on our way minutes after arriving.Roxanne E.
The StorQuest Storage and UHaul location provides the most stellar customer service ever! My UHaul equipment was ready when I got to the location and Mara made the whole experience, cheerful, fast and easy from beginning to turn-in! It is so refreshing to have a UHaul Specialist just so happy to see you when you walk in the door! No improvements necessary here, unless you can squeeze in a soda machine or two? Just Kidding! Other than that, StorQuest is the best!Nancy F.
It was the best experience ever.Nancy F.
Same answer as the first site. I've dealt with both sites several times and they are obstanding.mark C.
Customer did not leave a comment.Kristin B.
Customer did not leave a comment.Ric R.
Great customer customer serviceLuke C.
Caitlin was fabulous! Great customer service!!!Richard W.
Caitlin was amazing. She is definitely the type of employee every company is looking for long term. I suggest a raise! Thanks Caitlin for all your help!! Much appreciatedSHANE N.
Customer did not leave a comment.JOHN S.
Catlin is always very professional and charming to work with. Thank you!PETER E.
Customer did not leave a comment.Brandon R.
Customer did not leave a comment.Lauren A.
It would be better next time if the clerk at the desk could give a guided hike up the beautiful mountains behind the uhaul dealer with with a free continental breakfast. Along with a set of new snow tires for the trip home.ryan B.
Customer did not leave a comment.chris S.
previous customer late returning truck....staff was great!!Kevin C.
Customer did not leave a comment.Traci M.
The location was great. My experience with the Uhaul company itself was beyond horrible. I had many many many problems with the call center and with extreme effort got it resolved. I will NEVER use uhaul again.Kyle C.
Customer did not leave a comment.Brian G.
Were able to rent us a truck on extremely short notice. The main difficulty seemed to be Uhaul's software, which turned out to be glitchy: certain features didn't work in popular browsers like Chrome, only in IE. The agent did some good problem solving to get around this.David B.
The truck needs an alignment. All tires nearly new, but front left is seriously worn on the outside edge.Jason M.
The location is extremely hard to get to with a large truck. Most routes are even a bit dangerous. Therefore, I cannot recommended others use this location with a large truckCarl B.
Customer did not leave a comment.kent A.
Customer did not leave a comment.Caitlin M.
Customer did not leave a comment.Nancy D.
Charge the correct amount.Ryan K.
The lady that helped us was great vary helpfuljennifer S.
Customer did not leave a comment.Jeff R.
The drop off location was not open when I returned my rental and there was no markings as to where to leave the vehicle.Janelle S.
Customer did not leave a comment.Caitlin M.
Customer did not leave a comment.Peg R.
Staff was helpful and amazing to work withtom H.
Customer did not leave a comment.patricia M.
Customer did not leave a comment.robert W.
Customer did not leave a comment.Leesa W.
The operator was a great help and really fast. I was literally in and out in minuets.Allen D.
Customer did not leave a comment.mark K.
Customer did not leave a comment.Maria P.
Great service. Professionalism, courteous and respectful and attentive to customers needs and keep it going.PEDRO C.
The staff was very friendly and helpful. One of the better experiences I've had with U-Haul.Richard K.
Nothing. PerfectJerome E.
Caitlin Morissette and Jess were absolutely wonderful. You couldn't ask for anyone any better than these two ladies! They are both 100% Customer Service and fantastic.mark C.
Was greatMarci B.
Customer did not leave a comment.Betty C.
Customer did not leave a comment.Anderson W.
The Manager here is beyond amazing. Always putting customer first! I wish we could have more customer service excellence like Caitlin everywhere else in Colorado. Thank you! W.M.RafterMichael R.
Customer did not leave a comment.mark C.
Customer did not leave a comment.Larry N.
Customer did not leave a comment.Megan S.
Great service and easy transaction! Added bonus, the girl helping me happened to be super cute :)Tyler S.
Customer did not leave a comment.Juanita C.
Clean the truck before renting it! The cab was filthy and stank - the truck was dirtyrobert S.
Very thoughtful, very fun.KURT K.
Your staff was very professional and courteous. very help full.Linda J.
Linda was very helpful. She had the truck ready to go when I arrived. Great service.Steven E.
Linda was competent and friendly.Douglas A.
Greatest staff ever! Thank you so much!!!Tracy M.
Megan is the best !! Needed some rope to tie down contents in truck. She searched storage and came up with some rope left from a previous renter. Saved me !!STEVE E.
Customer did not leave a comment.Kimberly R.
Customer did not leave a comment.Karlene K.
Customer did not leave a comment.Thomas B.
Customer did not leave a comment.ROGER K.
Nothing :-)Anthony K.
Customer did not leave a comment.Marsha W.
We dropped off the rental at 9:00 at night so can't rate this locationMillie R.
I was treated extremely well the 2 gals that waited on me both days were great, I was very satisfied.Ken B.
Outstanding, friendly service. All went very smoothly. The trailer was just what we needed.william J.
there was a lot of trouble providing information as to what was required to rent a trailer. Furthermore the biggest issue I had was the inability to find a drop off. That was convenient for me once I reached my one way destination. In the future I would appreciate the ability to be more flexible or have more help finding convenient drop off locations and I did with my most recent experience. instead of being able to drop off at a location 3 blocks from my destination I had to drive almost 20 minutes out of the way after the location is closed to drop off my trailer. avoiding that in the future would be the best.KARL B.
Customer did not leave a comment.sarita M.
Great service team. They were both friendly and efficient.VINCENT P.
include a mapTHOMAS P.