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Dave W
Customer Reviews for Street Smart Storage Vass LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was excellent and speedy
ROBERT MAwesome staff
MARTIN LNo improvements needed. Ms. Linda was amazing!
WILLIAM Msmall slope area for trailers made it difficult to unhook. Great service though
BRIAN SExtremely friendly and professional lady helped us. We came out of their place very happy of having gone there. Thanks be giving to God for letting us meet such individuals.
CARLOS BLower your truck and trailer rental fees. Seems like I should’ve received a free day since I had it for than a week?
DONALD RNothing everything was perfect thank you Mama Faye
DEANNA TThe young lady we very polite and Accommodating.
Tamara KI use Uhaul a lot. There always seems to be a problem with computers locking up. Other than that, I'm happy with Uhauls services.
Ronald LFey is awesome. Very pleasant and helpful
JOEFSON RIt would be nice if you could sell ball hitches or have tools on hand that fit various hitches to assist customers who have the wrong hitch size. Please don’t charge $20 to return the trailers outside of business hours.
Michael MOur customer service gal in the store was excellent. Very friendly, knowledgeable and helpful.
Debbie M(Not related to the Vass location— they were awesome) Get rid of the ridiculous phone app-based service, and the rip-off $1 “environmental fee”.
Dennis HFix the app. Android location does not work. The pickup store was closed. App did not work. I had to use chat, which did not help. Ending up calling customer support. Took 45 minutes to obtain the key from the lock box. Also could not check out when I returned. The counter person had to check me out.
Tina SLady at check in super nice!
Chris WI didn't go inside. Dropped off outside, but they took care of everything in a very timely manner. Again, super easy experience. Appreciate it.
Eric VEverything was absolutely perfect 👍. After a bad experience with a mattress company, the lady at U-Haul restored my faith in our country. Thank you 😊
Michael TVery happy with service.
Jackie BJoe was so helpful and patient as we figured everything out. I couldn’t have asked for better customer service
Amber VI just dropped it off without any personnel at the facility
Gary OVery helpful attendant. Wonderful experience!!!!
Jeffrey BEverything went very good , I had to keep the truck a extra days , due to the weather , but everything was finished yesterday , everyone at the office was very nice and professional and understanding, I give them , five stars and more , thanks for everything.
BRENDA BTruck was filthy and smelled hirrible but staff was friendly
Michael BA very helpful and pleasant lady answered the phone when we called to extend our reservation for one more day.
Rebecca KThe trucks driving condition was absolutely horrible. The door opened when I was driving and it needs an alignment. The wheel turns all the way left just to go straight. My experience with the truck was horrible.
Tashina JStreet Smart U-haul is awesome! Nothing to improve from me! Keep up the good work! Thanks to Ms Faye for handling our rental! She is the best!
JOSEL PConvenient location. Did not interact with anyone, as we dropped our trailer off prior to business hours.
David DThe biggest issue is that I locked my cell phone in the truck when I returned it to the location on a holiday. I called the customer service center and they indicated there was no way for me to get my phone out of the locked truck until the day following the holiday. There was no emergency contact of any kind to try to contact for assistance. I think this is an oversight on U-Haul's part. While I don't expect the individual to get the phone immediately, I would think there would be an emergency contact for situations like this.
Milton KNothing
Barbara JMy experience was excellent. Could not have gone any smoother. Faye provided outstanding customer service
richard mThe check in lady was extremely helpful, knowledgeable and professional. She is a credit to your organization.
Joel JIt worked out for me, all I had to use it for was to pick up sheets of plywood. It was great.
GAIL APicking up the truck after hours was a breeze and I was so happy to have that option. This location is safe, clean, organized, and has ample parking. Dan is terrific and I am very pleased with my experience. I already recommended this location and services to a friend who will be moving soon.
Whitney CAs a frequent user I would like to see discounts offered
Betty GGreat customer service but Uhaul needs to improve their computer system to help their local representatives. I did my check-in online which is very slow especially when trying to upload my license for example. But at the Uhaul store they had computer issues with the software taking too long to complete my equipment pickup.
Russell FIn an attempt to check out an auto-transporter, the clerk was unable to get the system to allow my type of vehicle to haul a personal vehicle. (Thursday) Due to this error, we told her not to worry about it and we would book online and come back the next day to pick up if it was still available. (Friday) I made the reservation online and prechecked in, my only issue was the links sent for uploading my DL failed. This location seems to only employ one person. The clerk was too busy to service me so I called the 800# and the agent sent me a new link. Same issue. Finally, the clerk had time for me and we were able to get the trailer and have it back well within the 4-hour time frame we reserved it for. The clerk was very descriptive of where she wanted it parked, wanted to make sure we would have it back in time b/c she had a 10am reservation. The door was locked upon our return. The clerk came out and finally confirmed the return. Overall I completed my mission, however it took much more effort and frustration than necessary. I understand people get busy and errors in the system happen, however I can't help but feel as though I was being ignored and made to jump through hoops ALL for a measly $68 for a trailer for LESS than 4-HOURS. DARE, I mention I'm a person WITH pigmentation living in MOORE COUNTY, NC. 😒 🤔 😒
Nicolette OVery good communication !
Michael BTruck and office very clean and well kept. The staff was very professional - high marks all around.
Scott SThis store needs to have stock. Could not believe it didn’t sell padding, boxes, quilted blankets, hitches.
Marshall BKeep doing what you are doing, was an excellent experience
roy cCustomer service was great.
JENNIFER B