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Erik H
Customer Reviews for Street Source Auto LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Inside cab had mud on floors and arm consol,cup holders had old sticky spilt coffe. Was pretty gross.
Sam GThey may have been busy but there was mud in the floor boards and had to wash off ramp from mud to even walk up and load without tracking mud in the house.
Van CThis was an extremely tight place to get a trailer out and in. I think that it would take an experienced driver to negotiate this lot.
Billy HThis trailer is a complete piece of junk. Not only does the trailer not have a jack, but the folks there aren't allowed to help you lift it onto the hitch. You have over-engineered your trailers to cater to idiots who don't know how to pull a trailer, and they are barely functional anymore. The crew at the location was friendly, and this review is in no way a bad reflection on them. The equipment and rules set by Uhaul are complete crap. I'll buy a trailer before I'll ever rent another uhaul trailer again.
Adam KGuy basically said “you’re good”. Then I had to ask where to park it? And then I had to ask if he wanted the dolly and blankets - I had to go back and get them in the trailer. Then I had to ask for and wait for a receipt. No greeting or thank you for using U-Haul or my business. He seemed to be bothered having to deal with this while running his business.
John MNo service, lot was overcrowded with two additional businesses at same location. car lot and commercial truck sales at same location. No offer to help guide trailer drop off, no where to turn around, had to back out into street and back trailer in for return. Will not select this location again.
Heather BI requested a dolly but when I arrived to collect the vehicle, no dolly was present. I don't believe I've been refunded for this charge.
Aaron PDon't require an emergency contact, if the customer doesn't want to give it.
Daniel CGreat experience
Brad DExcellent customer service
jerry eNice folks. Will rent from them again
FRANCES WNothing everything was good.
LISA MEvery thing was perfect. Friendly and professional associates at this location.
lloyd RThe truck was bad out of alignment but other than that things were great
deire sEvery thing was fast and easy
Benjamin SI returned the uhaul online since the drop off location was closed when I dropped it off. Have yet to receive my deposit back so I’d reccomend waiting to drop off until the store is open
Victoria R1. The passenger door did not close properly 2. We were called to “Return the Truck at 4;00 pm because UHaul double booked.” 3. We did NOT ask for insurance but we’re fraudulently charged. 4. Because we had to “Return “ we had not time to refuel and were charged $35.00 Total 165.00 for four hours The Used Car Dealer said it was UHaul who charged that fee
Elisbeth MVery nice and professional guys! Plan on taking more of my business to them!
Jeffrey AMaybe cheaper rate
Keith FMake to inspect super thoroughly before driving off. I rented a car dolly and the customer service was great. I took pictures of the small damages to the fender wells before hooking it up. I should have inspected the the wheels closer. The tires appeared in good repair the fender housing was dingged up. I drove 3.5 hours to pick up my wife's car with no issues. But once I got her car on the dolly and started to drive off, I noticed the right wheel losing air. I went to the air pump at the gas station. And as I started to fill it up I heard air leaking out. Upon inspection the wheel was bent really bad and not able to hold a seal. Inspect thoroughly, it tookn2 hours for a mechanic to get out with. New tore and rim. What should have been a 6 hour round trip turned out to be 9.5 hours. Love the guys at street source auto. They are great people and I'm sure had I inspected closer they would have taken care of it right there.
John RReserved a trailer at another location across town, when I arrived, they did not have the trailer I had reserved. Thankfully, the agent we called at Uhaul was able to find the trailer I needed at this location.
Christopher PThe people were nice. Difficult to find location. It was a garage and the parking lot junky. It was also difficult to enter area on a road with such a hig speed limit.
David HEric was very concerned about giving us the most professional service that he could. He did everything in his power to help with any issues on our end. Make sure that you have lots of Erics!
david hThe location was a little difficult to get in and out. The main road does get a little busy.
Tor KFriendly and fast. In and out quickly
Steven HGreat customer service
David BI was told my charge was $305 got my receipt this morning and I was charged $317.79 why and for what gas was put in truck same as it was giving to me I read the reviews and they stated U-Haul will do some under hand mess and they did a bunch of thirsty blood sucking company
Shaquel HInside windshield could use a good cleaning.
Robert FVery happy with entire process in renting the U-Haul. I spoke with Customer Service Representative, Scott who was very helpful and patient in walking me thru the rental online process. The equipment very clean and practically new!
Laura GOvercharged me credit card by $209.39. I had the trailer for 3 hours and they charged me for over 1 week. I contacted the dealer and he said it was resolved but no credit 3 days later.
David BThe lady who met us outside was very kind and helpful however when we told her that we could not back the trailer into a place on their lot she went inside and a manager(possibly owner) came out obviously annoyed and began talking about how U Haul shouldn’t rent trailers to people who don’t know how to use them. If he is that concerned then he should speak to the company not to customers about this matter.
Jane CI'm sure I did something incorrectly, but I was charged about $150 twice. I'd like to be able to discuss what I did wrong, or get some of it back. 864.316.6263
aaron pSomething wrong with the truck fuel system put 13 miles on the truck and had to put over 3 gallon of gas in it witch is over 10 dollars truck is supposed to get 18 miles per gallon not 4 miles per gallon
Earl HA great kind and helpful and patient staff
LONI SVery helpful and personable
Charles SGreat place! It was quick and easy.
RALUCA LBetter parking availability
Makayla CWe were charged an extra $11+ for gas, even though we left it exactly as we had returned it. I even snapped a picture of the tank with a timestamp. I'm very upset at the lack of attention to detail. We knew we would be charged fuel if we didn't bring it back at the exact point and with gas prices so high right now, we were careful to return it as we picked it up. I'm sad that so many companies are out to take advantage of customers and make as much money off them as possible, even while inflation and gas are so high.
Kimberly PQuick and friendly. Appreciate the service.
DAVID HI can't think of anything. The people were very helpful and polite
STEVEN EFriendly people
George HExcellent service, great guys to do business with!!
Jason MThey were great. Did everything they could to work with me. Very helpful
walt wNothing
BEULAH MSo nice. As soon as I walked in 2 individual asked if they could help me. As my drop off location was not set they had no idea that I was coming. So it made it even more obvious they are just natural this kind. Thank you
Jacqueline OMore gravel. The car carrier was in the mud for pickup and drop off.
Samuel SGreat experience
RAED DAwesome place and very helpful and courteous staff.
Lawrence GActually I rented many trucks from U-Haul and it always very organized complete your request in a matter of minutes I look forward to doing future business
STEVE BThe check engine light was on. Truck failed to change gears and couldn’t go hardly. Held up traffic and traveling up hill …. No speed. Still not going into proper gear. Continued holding a lot of traffic up. Also drivers side door molding came off when I opened door. Seems the molding was not attached. Reserved 10 ft and got a 15’ truck Truck DC 1549 N Arizona plate AE-04975 I would expect better service. I have used U-Haul several times over the years and also think the time in renting truck takes entirely too long. Thank you for your attention and time.
ROBIN CWhen I returned the vehicle, they waited almost 45 minutes to process it which resulted in them charging me an additional $50 fee. Still not resolved.
ARIELLE CI was disappointed that the appliance dolly I requested and was promised was not available. Was sent another location and they did not have one either. I was also charged additional mileage and never got the use of the dolly requested.
WAYNE GEverything was quick and easy and the van worked great.
JERRY FOwners were very knowledgeable and helpful. Easy to work with. Would definitely use again.
MICHAEL GCheck each order. We initially were given 3 blankets when we actually ordered 3 dozen.
RUTH CAll was good
JEFFREY SNothing! It was great! Thanks!
REBECCA B