It was a complicated process to get possession of the vehicle. Drop off had some confusion about the amount of fuel that was in the vehicle at pick up but resolved.
Vern W
Customer Reviews for Strike Force NJ
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My pick up was 10 AM, I went there and the store was closed which should give me the key, I called and aupport sent me to the location which was 35min, the crazy thing was that I called to that location and it was closed as well, I ended up to go back home and return ar 12:30 after I confirmed the store was open, so they do not know what time store opens which keeps the key, this is what meeds to be fixed
Soso KGreat place to rent from
JOSEPH CPeople at the location were awesome and my negative experience was in no way their fault but U-Haul‘s reliance on the app to get anything done made the whole experience exceedingly frustrating so I’m not mad at the location. I’m mad at your stupid app. My move was delayed by over an hour because of the apps failure to perform in the way that you wanted it to, and no customer service available to help.
Mary BI picked up the truck with a lot of difficulty because the app was very confusing. I drove it home and put gas in it, but then it started raining heavily, so I had to return the truck almost immediately. Not even two hours passed and I was charged $90. I tried contacting customer service through different phone lines, but it was impossible to get help. The wait times were over 30 minutes. I would never recommend this service to any friend or family member. The customer service is unbelievably bad. I will definitely be leaving a negative review on Facebook.
fabian m