Customer service was excellent!!!
Kris P
Customer Reviews for Sun City True Value
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Aside from a truck that was covered on the outside with dead bugs, the rental was uneventful. Transaction was easy and the truck used less gas than I thought it would. Thank you.
John FEverything went smooth, and both Reps were very nice
Margaret MThe truck only had 1/8 of a tank of gas in it, had to go get gas right after I picked it up!
Mark SNot very friendly. Asked a few questions then tossed key on counter.
Joseph GFast and friendly… exactly what I expected!
Michael AAmazing customer service and very helpful.. I needed to keep my truck a little longer and the team there accommodated me with no issue at all..
Keesha DThe tire pressure warning light came on when I started the truck and remained on. The tires looked OK but it was a worry for my short use.
NANCY TNo complaints. Keep up the good job/
Francisca HThe gentleman working his name is William was friendly and knowledgeable!!
William KThey said gas gauge was on 3/4 tank but it was closer to a half. I brought it back and they charge me another $18 for gas when I already had put $20 in. I only put less than 30 miles on truck. Was not happy but I let it slide
Darrell PEverything went smoothly, I was actually very impressed.
Joan KWe were very satisfied with this location. When we went to pick up the truck there was a little mixup but the individual that took care of us, prevailed and he provided a truck.
Ed VVery understanding people and great drop off experience. Thank You.
TERRY TClean windows of bird droppings.
PETER PGreat experience! No hassles! Was in there and leaving with the truck within minutes! All employees we encountered were friendly and helpful!
Fredric TIt's hard to give the "location" a review when they were not open when I picked up. I was supposed to use the mobile app but it didn't work. I spoke with Customer service (which didn't go well, and even got hung up on by one rep), and when they couldn't figure out what was happening after almost TWO HOURS, then they 'manually' checked me in so I could get into the truck and get the keys. It was a nightmare!!! I will say on the return, the location was open and it was pretty seamless. Just dropped off the keys and they said they would mail me a receipt once they process the return. I will also say the truck was clean!
Devin RN/A
Craig GN/A
Craig GI was skeptical how the mobile pickup/return was going to go, but it was so easy and well explained for all directions. Definitely recommend this location to anyone.
Carter MN/a
Tom ZDave @ true value , went out of their way to help contacted the u haul center in surprise the more I talk to them , The more I got Frustrated they only wanted to rent one out for short time , felt like I was a bother
DAVID PGreat people to deal with
william wWas waited on promptly by very knowledgeable and friendly folks Will come back
David RI would recommend but your contracts and receipts should be gone over and understood by the person renting to AVOID CONFUSION. A plus, tho.
Maureen Gthe van needs maintenance and the window trim should be fixed.
JAMES Sdrop off was a few blocks away from my location.
frank kWilliam is the one who straightened out my problem. Thank goodness for William as the other guy with curly hair and headband was useless. I would refer this Uhaul if William was the one assisting. The equipment needs to be maintained for sure. A little WD 40 does wonders!!!
tanya hGreat equipment and service!
Beverly HVery nice people.
roy SNothing. It was quick and easy for pickup and return and the equipment was great!
Beverly HNothing it was great
David sThe first place I rented was 2 blocks from my house then get a email saying they moved the location 3 miles away no sorry no we will give you a discount nothing extremely upset and I think the final bill was too much money not happy
todd bAfter the first 60 miles the tire pressure sensor came on forcing me to have my tires checked at a freeway truck stop. All but one tire (right/rear) was fine and the bad tire was at 78PSI. Had the pressure increased and it occurred again another 60 miles down the road and had it checked again. The sensor light would also go away after shutting off the engine and then restarting. This frustration added an additional 45 minutes of time to my trip.
Charles BThe truck had been previously smoked in and made for an unpleasant driving experience.
Keith MNothing - this was about as easy and painless as it gets.
bret tThe brakes and transmission should be looked at prior to allowing the truck to be rented again. The transmission felt as if it were lagging as the gears would not shift right away. The brakes were very noisy and not as responsive as they should be. The cab as well as the back of the uhaul had gaps in which rain water came through, causing property damage.
Janelle BThe gentleman that helped me was outstanding and very helpful. He is a true asset to the company.
Adam MGood job
DAVID ZThe gentleman that assisted me when I picked up the truck was helpful and pleasant. The young man that assisted me when I returned was efficient. Not friendly but did his job. Made me feel like he didn’t want to be there.
Beverly WTruck windshield was dirty inside and out. Very loud exhaust noise. Drivers seat would not slide back, very uncomfortable. Difficult to climb in the truck.
TERRY CQuick and easy at an affordable price. Very friendly, and those will folks to deal with.
vincent dThe people at the pickup point were great.every thing was above and beyond from customer service to the cleanliness of the equipment
Randall MI swept out the back. And the gas tank was difficult to fill. Otherwise it’s great using my neighborhood Tru Value and glad it had a U Haul division. This made for an efficient day for me
MARK MGreat staff! Help me with all my needs. Check in was super easy. They did the hookup. And check out was on a mobile device in the parking lot. Quick, easy, excellent experience
Dennis JLoved it
Natalie PU-haul changed my drop-off location to an out 0f the way alternate. Additionally, this location has charged me for undisclosed damage, despite my having taken out SafeMove coverage. This really was my worst experience with U-haul.
Philip GWas an online drop off of a truck
Herby BJust dropped off a trailer. No interaction with anyone
Herby BWindows not clean. Let alone the whole truck. Perhaps a drive thru car wash. You charge 65 cents a mile. Show us you appreciate us. Show us you value your vehicles
Donald J