Have the truck available when it's supposed to be. Took over an hour and forty-five minutes on the phone with company to get keys from lock box due to system not allowing online check in. Was the most trouble I have ever had renting a U-Haul. I will never rent from you nor recommend you again.
Customer Reviews for Super Mart
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Super Mart
We reserved a 15' truck several weeks ago from Sturtevant Wi. On Friday the 16th we were called and said we had to pick up the truck an hour from our home. This is ridiculous because our neighbor called on the 16th and got a 15' truck the same day that we were supposed to pick up our truck an hour away and he only had to drive a couple of miles. We had to settle for a 10' truck in Franksville Wi so we did not waste 2 hours traveling. Your customer service was no help at all. I am going to post our horrible experience on all the social media I can. I won't recommend Uhaul to anyone. Why should I reserve a truck early when you obviously don't care about Customer satisfaction!!!