I just filled up the unit to the level it before I parked and submitted photos. I get a final bill charging me for 2 gallons of gas...another $8. I feel this charge and bogus and better research how that facility is doing business. The fuel was incorrect on their end....such BS
Kenneth B
Super Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Franksville, WI 53126
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Customer Reviews
- 2.5 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkPickup went well. Location was easy to find and it was also easy to find the truck and keys. I was a little unhappy with having to pick up at this location as it was a bout 15 miles from my home and there were many closer locations.
HOUSTON SSame problem with the App. The drop-off button didn't respond. The lady there didn't know how to use the App neither, but was able to take my key.
Bing YThey had no idea what to do. she stated i don't know how to do this just go on line. Her English was terrible kept saying no idea what to do not helpful at all.
CYNTHIA Raccessing my truck was a long process. i had to do it through the mobile app which was not user friendly all, When I finally got my access to the truck, the lock box they referred me to had no key. I ended up calling customer service and it took me 10 minutes to get a person to talk to. they were able to help me and gave me the combination for the other lock box and the key was in that one. The whole process took me 45 minutes from the time I arrived at the location. This was not a good experience and I wouldn't recommend anyone use this service. Moving is a very stressful time and adding this experience to the day made it worse.
Debbie L