Check in process to pick up the truck took one hour. Entirely too many interruptions from having to take care of convenience store customers that were arriving to pay for gas, and other items, and the lady helping us said the website continued to go down. Doing business to pick up a truck should not be this complicated or take this extended amount of time.Paul C.
Customer Reviews for Super Saver
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I reserved the truck a week ahead of time, and UHaul called me the day before my move stating, "There are no trucks in your area." No "here's what we're going to do." No "we have one in this area farther out and we will discount your order for the inconvenience." I had to ask, "Ok, that's not acceptable, so what can you do for me?" Having to drive nearly an hour away for a truck was an inconvenience that is bad enough, but the fact that I get a message to call the day before just to tell me no trucks are in my area with no suggested alternative is absolutely insane for a corporation of your size. Do better.William H.
Customer did not leave a comment.James D.
My issue was not with this location. I rented a truck at the Cleveland Alabama location. I just happened to call to ask a question and they told me they had no trucks. Why is it still taking reservations if they have no trucks?Terri R.
The guy was really nice, but needed more system training. This made the process very slow.alnisha R.
I only drove the truck 52 miles. The charge indicated i had driven 90 miles. I was so tired and weary from moving and getting delayed an hour with the truck and getting back before they closed, I didn't protest the extra charge. I have three more moves to do so I'm going to do more research on other rental options.Anthony B.
Customer did not leave a comment.Ronald A.
Customer did not leave a comment.Mark C.
Customer did not leave a comment.Royce H.