Customer Reviews for Superior Rentals
(U-Haul Neighborhood Dealer)

Rating:

1.0

It’s frustrating that I made a pick up appointment 5 minutes from our house to be told we would save a ton of money if we do the random location pick up and have the first 30 miles covered. Doesn’t help when the location to pick up was 23 miles from us, therefore it not being worth it. We let the representative know where we were moving from and to, and were told one thing and what I raised concerns about happened even though I was told it was unlikely. Very frustrated with the situation and it made moving more chaotic.

Rating:

5.0

Inside cab had garbage in it. I want to call out the person that answered the phone and helped me with this rental at Superior. She was awesome and made my pickup so easy, and she fixed my one way rental time . Great job !! Thank you so much

Rating:

3.0

Would of been nicer if I could have talked to a person face to face vs by phone. Having reserved a truck 3 weeks ahead of time, was disappointed that I couldn't get the blankets I initially ordered unless I wanted to drive to another location hgor pick up.. My original pick up was already ch a nged to St Michal and I wasn't about to go chasing around to an even further location. This is not fully the fault of the location.. One last thing, when I finalized pick up they had my return location as Otsego and nit Dilworth. My copy of contract has the correct drop off location. The lady was very polite over the phone and corrected it, but why was it changed?

Rating:

5.0

Have more people on staff. I get it, things happen. Maybe the loyalty of the staff is just not there yet.

Rating:

5.0

The reservation instructions for picking up with the app should mention you cannot log in or see your reservation until you are on site. A confirmation email of the reservation would be helpful as well.

Rating:

3.0

Mobile pickup/return is a pain. Either Verizon cell reception or the U-Haul app is insufficient for uploading the required photos.

Rating:

5.0

Great Customer Service with the team I worked at. Never rented a UHaul before and they walked me through the process. I appreciated how quickly they responded to my questions. Would recommend them and will use them again.

Rating:

2.0

The reason for my rating is while the truck itself was in great condition and we had no issues with that whatsoever, the whole pickup of the truck was a nightmare. The location has HORRIBLE cellular connection, yet you have to do the entire pickup process through the App - there was no one available when I called the number posted on the door to assist even though they said they would return my call right away. Then after about 45 min I got a text message that said they were closed and 'didn't have enough coverage to assist so I'd need to contact Uhaul" which I did. I had to walk up to the highway in order to have any connection to the chat with Uhaul - after about another 35 min we were able to get 'approved' to receive the key. Then when we went to get the truck, we couldn't get any of the photos to upload - again, because they have no cellular connection in that area. So my husband just took time stamped pictures on his phone of the trucks condition so we can provide those if necessary as there was some damage to the front bumper when we got the truck. Would never order from this location again for those two reasons - no -backup help while the owners are on vacation and no ability to actually use their app - they need to put in a cell booster or something if they are going to continue renting trucks from that site.

Rating:

5.0

Very easy to pick up truck and drop it back off.

Rating:

5.0

Dropped off outside regular business hours. Did not see anyone, but everything was clearly labeled and drop-off was easy.

Rating:

5.0

Everything was great, easy. Quick, and low cost !