Office Man was professional and kind!
Johnny Jones
Customer Reviews for Surfside Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was told to bring help to install the utility trailer to my truck, as the gentleman there did not touch the trailer. Once I put the load in the trailer, the left rear tire went flat, I had to go to the gas station to air up the tire. Upon return I went into the office to let the gentleman know I had backed the trailer into the spot, and please come out to unhook it. He told me to do it, of course! You certainly were not going to help me! The man was very polite, I’ve just never experienced “no help” from the folks at uhaul before.
Elizabeth DavisNothing! Super convenient and great service!
DAVE MICOSIAMy english bot good..Fisrt time i use this i fill amazing everything good
TAI leeJohn was awesome. And made getting the U-Haul easy a simple.
ROBERT HICKSYour agent John was great. The pick up and drop off was super easy. Your 15ft truck was clean and in excellant condition. It was just what I needed for my move
MICHAEL MCCARTHYEverything was great, and was so nice and helpful! So glad I chose this location to use.
Crystal MooreJohn was awesome. Very helpful with our rental and return of the unit. Would highly recommend this facility.
sheila hopeEverything went well. Thanks John Stanton
john stantonVery friendly and efficient service for both pick up and drop off. No complaints at all.
William BoggsI had to unhook the trailer and push it into a space in the rain. I had to get on my knees to unhook the chains pants got soaked. Owner would not help.
Clifford JohnsonGood person to deal with!!
GEORGE SWERKLEThanks John! Easy in and out for after hours
Joseph LangenfeldNot easy to find, poor driveway condition, the office was very dirty.
Keith HegedusGreat Service
Tim BrownJohn was very courteous and helpful with the drop off process.
fred hardinVery professional and friendly, would certainly recommend this facility to everyone.
MICHAEL BULLARDNothing attendant very knowledgeable friendly aan asset to your company Someone should take the extra step and let him know he got an accommodation for a job well done
Howard ThompsonGreat customer service! Thanks for the help!
Alicia ValenzoPick up could not of been better. The young man was very friendly and helpful. He answered all my questions and was very nice. When dropping off the trailer the gentleman wasn’t very kind and yelled at us to where to put the trailer and seemed incredibly overwhelmed because I asked for a copy of the receipt. I did not want to “drop and go” and wanted the trailer inspected while I was there. I assured him I was in no hurry and to take his time with the current customer. Thankfully by the end of the interaction, he was nicer but he wasn’t very inviting for the first ten minutes. I hope he was just having a bad day. Otherwise, it was a great experience.
Kimberley MooreWheel alignment bad
Austin ReadingerCouldn’t be easier. Agent was knowledgeable, professional and personable. Great experience.
Neal ZirkleMobile app would not refresh or update my pick up time was 11:00 did not leave with my truck on schedule. I was 2 hours behind and missed my job interview time and now they will not reschedule. I should be entitled to a refund.
Christopher yatesKeep up the Great Work. Joe is very helpful. I highly recommend this location.
David BellYour representative who waited on us was very friendly, courteous and professional.
Deborah Bradt-BimslagerFriendly, helpful and professional.
DAVID WOOTENThe Gentleman was very helpful and knowledgeable!
Michelle SchallerMyrtle beach area is a popular motorcycle spot. I’d like to see better availability of a motorcycle specific trailer to rent. Thanks!
Stacey StoneMake sure that online check in is full processed before canceling a reservation.
Caroline OwensThe drop off point was different than the one I wanted and that cost me more for mileage and gas. I was not notified of the change until I was at the original drop off place. I feel that the change was due to get more money out of me. Very disappointed.
Terence MajkaEasy in and out and no complaints.
STACEY STONEThe Man there was great and very helpful Thank you !
ANTHONY ARCURIQuick and easy drop off process.
KACEY BLACKMONThe Older Gentleman was Extremely Helpful and even gave me some additional pointers on Turning a little wider in regular turns etc. This Guy is First Class and an Excellent and Knowledgeable Professional. I look forward to giving his name out to my clients. Glenn Hellofs.
Glenn HellofsThe guy was nice enough. Had issues with manuvering the computer and gave me misinformation about where to return the traiker. Also had load and hook up myself. Not Isaiah a uhau way of doing thingsl
FRANK MILLIGANVery friendly staff and helpful when I picked up the trailer I rented.
Ken MADISONattendant was very accommodating,friendly and helpful. I would definately go back to this location in the future.
LAWRENCE GRUVERThe employee at the Uhaul Rental facility was great , very knowledgeable and kept in touch to make sure we had what we needed.
JOYCE BAYSGreat service thanks
Michael NordahlStaff was friendly and very helpful!
CHAD WILLIAMSwiring harness to connect lights was broken
frank holzshuImprove the UHaul check in process. It took around 30 minutes to check the trailer out and much of the information had already been given at the time the reservation was placed.
mark mckitrickDon’t advertise walker and friends moving service for this area. My directions for moving help loaders (2 guys) were not followed. They entirely went against my directions. Also, my furniture was damaged due to their neglect. Now I realize why safe move insurance option is a thing. I even tried to be civil in complaint to owner of walker and friends and he was very rude and unprofessional. I regret this service. Won’t do uhaul again just because of the affiliation. Totally unprofessional business no wonder it was cheap originally. Wishing I paid more for quality service.
Brandon MerrickGreat customer service. Easy no hassle transaction. Highly recommend.
SEAN BOYDNothing, it was my first time renting from u-haul, great service, the gentlemen at my location was very helpful, I would definitely rent from u-haul again.
Dan PalmisanoI live near several other U-Haul rental location (within 2 miles) and they most likely have the equipment that I need. However, over the past two years, I've dealt with John, for several rentals at his location, some 6 + miles away, and I am always greeted by my fist name and treated with respect. This particular rental was to pick up a riding lawn mower at a local Home Depot, less then 2 1/2 miles from home and just outside our development, approximately a half mile away is a U-Haul dealer. Nonetheless, I drove that 6 + miles to rent from John. Just an all around nice person.
PATRICK ANTONINOHad a great rental experience at this location.
TY-RON CRAYCRAFTNothing that I can think of. John does a terrific job at this facility.
PATRICK ANTONINOGo to go
Steve GoldingVery efficient and extremely helpful.
ANDREA LARSONGreat staff!!
Michelle ZaluckyVery accommodating. Easy transaction.
Barry MossI need my recived the Paid thank you
Huber BenitezJohn's the best. He's very cordial and easy to converse with. He goes above and beyond to take care of my needs.
Patrick Antinino