Customer Reviews for Swansons Auto Buying Service Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Swansons Auto Buying Service Inc

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Selena M.
Rating:

Customer did not leave a comment.

Justin S.
Rating:

If you get a truck DO NOT use U-Haul on line. Call directly to the location you want to get it from. Swansons was awesome. They were able to fix the fiasco from the online process. Ordered on line for one location. The day before I get a call and my location was moved. That night I look at email which said my rental is 2-13 though 2-15 which is correct. It then tells you to go to app. App said my rental was 2-14. I called customer service. They said it was changed for some reason. Then told me the location it was changed to didn't have the size truck I needed so they changed it to a different location. That also made the price go up about $80 from original quote. I wasn't at home so when I got home I looked up original information and called back. This person named my dates correctly but then said price was $150 more. After much discussion she made the corrections and I paid. The next morning we go to pick up truck. It is a location where no one is there so you use the app to get your truck. We went through whole process and then get message we need to call. When we do they say this is not a location where you have to get truck during their hours which would mean we'd have to wait an hour. They found us another truck 8 miles away. We drive to that location, the truck and supplies we needed are ready. We do the online process to get the truck and get a message we owe $150. The only bright spot is that the gentleman at Swansons saw what a mess we had been through and that the only way to correct it was to cancel my order and redo it where they could make manual changes to get it back to the original price. Swansons Auto Buying Service was the only positive.

Jacqueline F.
Rating:

Customer did not leave a comment.

NIKKI J.
Rating:

U haul themselves suck

MARIO A.
Rating:

Customer did not leave a comment.

ELYSSA R.
Rating:

Was charged more than reservation agreement, was asked to wait 30 minutes beyond pickup time when already pressed for time, and staff (as well as other customers) were not wearing masks... staff member went on to speak that COVID was a conspiracy created by Bill Gates and that wearing masks were bad for your health. Improvement would be possible if staff followed CDC safety guidelines to reduce risk of transmission of the pandemic, charge customers what was agreed upon, and stick with reservation times reserved. The truck handled poorly as compared to other trucks I have rented in the past.

Qualet M.
Rating:

great truck

ABEL R.
Rating:

There was a bad smell inside the van.

GLENN J.
Rating:

Have rented equipment at this location many times and will continue to do so.

Moses C.
Rating:

I got charged for a truck that was not clean and I reported it once I received it. However, going through the self return process, I stated the truck needs to be clean. For that reason I got charge. I would like to have that charge to be reverse. Thanks, Mo C.

Timothy K.
Rating:

Customer did not leave a comment.

ANTHONY H.
Rating:

Customer did not leave a comment.

TONY H.
Rating:

Customer did not leave a comment.

Janice H.
Rating:

Customer did not leave a comment.

Luther C.
Rating:

Customer did not leave a comment.

Brian C.
Rating:

Great experience and employees.

Amy C.
Rating:

Customer did not leave a comment.

Joseph H.
Rating:

Customer did not leave a comment.

Timothy R.
Rating:

Great to work with and communicated well. Prompt rental in and and in minutes and the truck was almost brand new!

Wesley K.
Rating:

Customer did not leave a comment.

Caza B.
Rating:

Nothing. Just keep doing what you're doing. This location in particular has OLDER, Mature and Hospitable Men working very hard tending to the customers. Please keep doing this magnificent job and excellent PR.

Linda B.
Rating:

Ken is easy to work with. His equipment is always clean and in good condition. He seems to be able to be able to accommodate needs.

William O.
Rating:

Customer did not leave a comment.

michael C.
Rating:

There was some damage to the trailer. It would be great if all damage was noted and traveled with the trailer. Always afraid of being billed for something that's not my fault

Anthony M.
Rating:

Customer did not leave a comment.

Thomas C.
Rating:

Customer did not leave a comment.

Michael B.
Rating:

Customer did not leave a comment.

Douglas P.
Rating:

Customer did not leave a comment.

Nadia P.
Rating:

Everithink ok

Alex A.
Rating:

Customer did not leave a comment.

Beverly W.
Rating:

Staff very friendly and professional

Kenyatta R.
Rating:

Customer did not leave a comment.

Shaun M.
Rating:

Customer did not leave a comment.

Lois B.
Rating:

Customer did not leave a comment.

meacca K.
Rating:

Customer did not leave a comment.

David T.
Rating:

werent able to drop it off online couldnt download the picture of miles and fuel found an employee. It was after hours.

Norman S.
Rating:

Every thing went great, truck ready & clean, check out went quick & easy.

James L.
Rating:

Customer did not leave a comment.

Eric P.
Rating:

Consistent and great people work here. Please ask if insurance coverage is desired before adding. Thank you.

JIMMY U.
Rating:

Customer did not leave a comment.

Daniel W.
Rating:

Customer did not leave a comment.

Lisa P.
Rating:

Customer did not leave a comment.

Everett S.
Rating:

Customer did not leave a comment.

James W.
Rating:

Customer did not leave a comment.

Lawrence D.
Rating:

Customer did not leave a comment.

John M.
Rating:

The gentleman told me the trailer was out back on the street and that I could go hook it up while he processed my drivers license and credit card. I was surprised that he didn't offer to go out and assist or watch to make sure I hooked it up correctly. Secondly, we had already provided our credit card info at the time of the reservation and I uploaded a picture of my drivers license that morning to the U-Haul site, so I was a bit shocked when he kept my drivers license and credit card while I went out to hook up the trailer. Normally, I never leave my credit card in the hands of a stranger without positive control over how it is used.

Jeffrey S.
Rating:

Quick pickup Easy return

Tommy C.
Rating:

Make sure equipment is ready and issued on time. I waited for over an hour for the equipment to be returned and then found out the truck was there all the time.

Jestin H.
Rating:

Customer did not leave a comment.

shantel W.
Rating:

I went to the regular uhaul site they claim they didn't Have any trucks available so they sent me to this spot and didn't add any miles even though I had to travel further to pick up the truck. thank God the gentleman at the spot added on some miles but it was just a little inconvenience for me to travel out my way for a truck

Michael R.
Rating:

Customer did not leave a comment.

Tyrone G.
Rating:

Everything was fine. N problems.

Valerie B.
Rating:

Customer did not leave a comment.

SHARON A.
Rating:

The owner left his two old assistance to check people in and out . I was the third person in line it toke 45 minutes for him to get to me. I asked for a receipt 45 minutes later i was told they will email it. There's old people need to Really retire to Slow!!!!!!

Raphael R.
Rating:

Great customer service, very kind and amazing experience. If you need a uhaul rental, go with this guys. They are great

Hien T.
Rating:

Customer did not leave a comment.

Brian G.
Rating:

Dropped off the trailer after hours.

Cherlynn M.
Rating:

Customer did not leave a comment.

Marlana S.
Rating:

Customer did not leave a comment.

Joseline M.
Rating:

Staff was great, trucks are always clean!!

Monic T.
Rating:

The owner was nice, helpful and quick. I would rent from this location in the future.

Brandon N.
Rating:

Customer did not leave a comment.

Cordis S.
Rating:

Customer did not leave a comment.

Bryn S.
Rating:

Very busy location, but also very helpful! I have rented vehicles from here several times and the equipment was in great shape and just what I needed.

Shanna-Kay S.
Rating:

Quick service!

tiffany A.
Rating:

The was nowhere to park the uhaul do we had to unload the truck transport trailer in a different spot as the uhaul truck

Jerry M.
Rating:

Customer did not leave a comment.

douglas M.
Rating:

Every thing went great!! Nice truck. Easy to Load. CLEAN !!!!

James R.
Rating:

Customer did not leave a comment.

Edwin J.
Rating:

Customer did not leave a comment.

NATALIE T.
Rating:

Customer did not leave a comment.

Stephanie J.
Rating:

The truck was really hard to shift into gear and it was hard to get the key out and at times to crank the truck. Definitely needs some maintenance.

Tjark M.
Rating:

Vehicle needs maintenance badly (steering/alignment)

Dean D.
Rating:

I dealt w/ Ken. Very professional and courteous.

Savana S.
Rating:

Great customer service. Fast and friendly

Bill K.
Rating:

Customer did not leave a comment.

Juan P.
Rating:

Customer did not leave a comment.

Borika T.
Rating:

Customer did not leave a comment.

David C.
Rating:

Everything g went well. No problem with the equipment at all. The rates were very reasonable and pickup and drop off was fast and easy.

STEVEN S.
Rating:

Everything was easy, which helped make a stressful situation much more manageable.

Norman D.
Rating:

Fast in, and out. Had what I was looking for. I like that.

claudia B.
Rating:

N/a

Mary R.
Rating:

Nothing

Beyanka T.
Rating:

The location where the rental was picked up and dropped off was Excellent! However, once I returned the rental I was having a hard time figuring out how to insert the mileage from the odometer (realized later that all of the numbers needed to be in front of the decimal). After calling the uhaul customer service number for help with this I was on hold for more than 20 minutes and no one had helped. This was the only issue. The actual location of the rental was amazing and very helpful and convenient!

Jonathan W.
Rating:

Customer did not leave a comment.

Ricardo W.
Rating:

Customer did not leave a comment.

John M.
Rating:

I was there after hours, no one there to help me.

Joseph R.
Rating:

Customer did not leave a comment.

Joseph L.
Rating:

First, my reservation pick up location was changed from Buford, Ga to Lawrenceville, Ga. Prior to making my reservation I called the Buford location and was told the trailer was available. A few hours after I received my reservation confirmation email confirming that the pickup location was Buford, I received another email saying the pickup location was changed. This impacted my logistic time table and I specifically requested Buford location because of the usual great service that I receive from them. When I arrived at the lawrenceville location, the representative was shocked and gave me an attitude when I told him that I don't know how to connect the trailer to my truck. I told him that the Buford location always connected my trailer for me and that I was uncomfortable hooking the trailer myself. The representative gave me attitude and kept saying “you should know how to hook up a trailer”. Normally the Buford representative hooks up the trailer for me no questions asked but this particular representative seemed like he was angry and frustrated with me for not doing his work. I called 1800gouhaul and was told that the $50 guarantee if your reservation goes wrong did not apply in my situation. This is fine but I was told by the Buford representative that the trailer was available at their location so I made the online reservation based on what I was told. Then when I go to the other pickup location, I'm given an attitude by the representative for a service that normally the other locations provide.

Andrew H.
Rating:

Customer did not leave a comment.

Jean W.
Rating:

Don't offer the mobile checkin if it doesn't work.

Yorie G.
Rating:

Kent is a nice Man!

Linda G.
Rating:

Customer did not leave a comment.

Michael W.
Rating:

Great place! Super nice people. Fast and easy

James G.
Rating:

Customer did not leave a comment.

Jacob C.
Rating:

Customer did not leave a comment.

Tony R.
Rating:

Family environment

Darcy M.
Rating:

Customer did not leave a comment.

Robert C.
Rating:

Keep up the friendly atmosphere. Great service. Thank you.

Nikki Y.
Rating:

I love it

No reviews have been submitted for this location.

Back
To Top