Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I called the office to set up an after hours pickup. They did it properly. However when I showed up at 5:00 AM the following day the system would not work properly. It took me 45 minutes to try to resolve the issue after which I gave up and entered a new order. Not the best in class experience I was looking for. Please review your online system.
JEFFREY V
Rating:
5.0
Customer did not leave a comment.
KURT W
Rating:
5.0
More trucks on site ready to go
ROBERT G
Rating:
5.0
Customer did not leave a comment.
KERMIT P
Rating:
4.0
Customer did not leave a comment.
Debbie M
Rating:
5.0
Customer did not leave a comment.
KENNETH A
Rating:
5.0
Customer did not leave a comment.
Sonja J
Rating:
5.0
They set up, helped me back up and hooked up my truck along with testing all the light functions to the trailer. Couldn’t have done any better !!
James E
Rating:
5.0
Professional friendly service!
Sol T
Rating:
5.0
Customer did not leave a comment.
Sol T
Rating:
5.0
Customer did not leave a comment.
Sol T
Rating:
5.0
Customer did not leave a comment.
Sol T
Rating:
5.0
Customer did not leave a comment.
RICK E
Rating:
4.0
Customer did not leave a comment.
Leslie F
Rating:
5.0
Customer did not leave a comment.
RICK E
Rating:
5.0
Customer did not leave a comment.
J. M
Rating:
5.0
Customer did not leave a comment.
WESLEY S
Rating:
4.0
Customer did not leave a comment.
Rexanne D
Rating:
5.0
Customer did not leave a comment.
robert g
Rating:
5.0
Customer did not leave a comment.
DON E
Rating:
5.0
Customer did not leave a comment.
robert g
Rating:
5.0
Customer did not leave a comment.
DONALD D
Rating:
5.0
Great clean place
Nice people
MARVIN W
Rating:
5.0
Clean and helpful
ANDREW E
Rating:
4.0
Customer did not leave a comment.
kermit p
Rating:
5.0
Easy access. Well lit.
Melody B
Rating:
4.0
They know what they’re doing.
deborah l
Rating:
5.0
Customer did not leave a comment.
Dan G
Rating:
5.0
Customer did not leave a comment.
kermit p
Rating:
4.0
Customer did not leave a comment.
David G
Rating:
5.0
very friendly staff, easy to work with, give them a try
JOSEPH H
Rating:
3.0
It was easy, did online pictures and verified drop off and left.
Karla C
Rating:
5.0
This is annoying. TCB was find, and I can only review THEM.. but not my ORIGINAL pick up location.
El Dorado Springs Rods and Rides location is an absolute time wasting JOKE> they need reviewed. I will NEVER rent there again, even though I am likely to rent again very soon. I will definitely let friends, family and everyone know they are worthless to try to book through.
Thomas D
Rating:
5.0
Very friendly and helpful Nice
Larry D
Rating:
5.0
Customer did not leave a comment.
Quincey A
Rating:
4.0
It took us an hour to get checked in online; part of the reason may have been because there is no internet available.
The vehicle was well-maintained; however, the inside of the truck was not clean.
Faith T
Rating:
4.0
Customer did not leave a comment.
Lyndon E
Rating:
5.0
Customer did not leave a comment.
PEGGY H
Rating:
5.0
Very professional and personable staff
Sol T
Rating:
5.0
Very friendly, professional folks there!
Sol T
Rating:
4.0
Customer did not leave a comment.
PEGGY S
Rating:
3.0
Customer did not leave a comment.
Ronald K
Rating:
5.0
Customer did not leave a comment.
Sol T
Rating:
4.0
Customer did not leave a comment.
Susan K
Rating:
5.0
Customer did not leave a comment.
Julie H
Rating:
5.0
Customer did not leave a comment.
Monica B
Rating:
5.0
Customer did not leave a comment.
Mikayla C
Rating:
4.0
Customer did not leave a comment.
MARK H
Rating:
5.0
Customer did not leave a comment.
Lyndon E
Rating:
5.0
Excellent customer service!! I have no suggestions!
Cindy S
Rating:
5.0
Customer did not leave a comment.
robert g
Rating:
5.0
Customer did not leave a comment.
Travis E
Rating:
5.0
Customer did not leave a comment.
Lyndon E
Rating:
5.0
Customer did not leave a comment.
Kasey C
Rating:
5.0
Absolutely nothing. Esay to find location, very clean, your app to return online is intuitive and the overall experience was fast and easy. Nothing to recommend.
Lory S
Rating:
4.0
Truck was pretty dirty in the back for of dirt rock and some small pieces of trash.
Mark D
Rating:
4.0
Customer did not leave a comment.
Matthew O
Rating:
5.0
Customer did not leave a comment.
Jared H
Rating:
5.0
N/A
Jerry C
Rating:
5.0
Customer did not leave a comment.
Charles W
Rating:
3.0
Customer did not leave a comment.
James P
Rating:
3.0
The trailer needs to be checked and cleaned. One of the tires was on wrong. We had trouble with it surviving.
Jerry K
Rating:
1.0
Way over charged…doubled
REBECCA T
Rating:
5.0
Customer did not leave a comment.
JULIE K
Rating:
5.0
As easy as it could be. Quick pickup and fast drop off. Trailer worked fine. Thanks!
Debra H
Rating:
5.0
Very nice and helpful.
TAYLOR N
Rating:
5.0
Customer did not leave a comment.
Kevin S
Rating:
5.0
Apache Junction AZ is a Horrible place to rent a u-hail!!! Our drop off location in Missouri was great! They were SHOCKED by the treatment we got in Arizona!!
Dennie P
Rating:
4.0
Customer did not leave a comment.
David T
Rating:
5.0
Excellent service, quick, professional and helpful.
CHARLES T
Rating:
5.0
Customer did not leave a comment.
Mike B
Rating:
5.0
Customer did not leave a comment.
Kimberly R
Rating:
5.0
Customer did not leave a comment.
Daisy S
Rating:
5.0
Customer did not leave a comment.
Veronica W
Rating:
4.0
Customer did not leave a comment.
martin h
Rating:
4.0
Customer did not leave a comment.
Kelsey C
Rating:
4.0
Customer did not leave a comment.
Phil N
Rating:
4.0
Customer did not leave a comment.
Shawn M
Rating:
5.0
Customer did not leave a comment.
Jason A
Rating:
4.0
Customer did not leave a comment.
Leslie O
Rating:
3.0
Customer did not leave a comment.
BRYAN A
Rating:
5.0
Customer did not leave a comment.
Shawn M
Rating:
5.0
Customer did not leave a comment.
Frank S
Rating:
1.0
Never seen a person. Just left trailer in parking area.
Paul B
Rating:
5.0
Can't think of anything, they were awesome! Not the first time I've rented there, always great.
Deven H
Rating:
5.0
Customer did not leave a comment.
Leonard G
Rating:
5.0
Customer did not leave a comment.
Michael S
Rating:
5.0
Very friendly and helpful folks.
JAMES L
Rating:
5.0
Customer did not leave a comment.
john a
Rating:
5.0
Customer did not leave a comment.
ROBERT V
Rating:
4.0
Customer did not leave a comment.
Aubrey H
Rating:
5.0
Staff made drop off of trailer easy.
JASON A
Rating:
5.0
Customer did not leave a comment.
JAMES C
Rating:
4.0
Customer did not leave a comment.
TRILLIE L
Rating:
5.0
Customer did not leave a comment.
LYNDON E
Rating:
3.0
The trailer lights would not work even after changing the adapter out with our own adapter. Online I could not get a "pickup" for any time but 12:30. When I got TCB Towing they were on lunch from 12-1. We were needing the trailer for Operation Christmas Child and had to load it by 1 and be in Joplin (1 hour away) by 2. Obviously we did not make it on time. The online site needs to coincide with what the actual company with the trailers is doing.
