The gentleman, Tim, was very nice and accommodating. Great to work with.
Michelle A
Customer Reviews for TCS HOT STOP
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Tim from Siler City, NC was absolutely fantastic to work with. Strongly recommended.
Elmarie BNothing
Randy TEverything needs to be covered under the $30 insurance fee!
Bianca HEasy, fast, explained options well, legit
Mark MI had a great customer service experience. I will be recommending this U-haul location.
cheryl EGreat customer service.
Sharol SHad a lighting issue with trailer. It Was caused a bad extention, staff handled it immediately. Great customer service would reconmend.
ben WStaff courteous, friendly, helpful. Made sure my needs from Uhaul where taken care of 100% would recommend this location to anyone needing Uhaul service. Transaction was smooth would give 10 stars if applicable.
ben WEverything was great. Great customer service.
Phillip BFix the mileage issue.
Thomas GGreat guys to work with
Louis FThe person who took care of us, Timothy, treated us very well.
Peter LDropped off key, truck checked in next day. More than an 1/8 of tank extra fuel and I still get charged for 9 extra miles on one way rental.
Matthew AThe guy at the counter never actually spoke to me, was reading a book, and just nodded when I finally asked if I should just leave the key on the counter...
PJ SJust wanted to thank you for available to rent the truck in the last minute when I was struggling moving my furniture.. thanks again for easy and fast support providing quick answer when I need it. Sincerely Helen argueta
HELLEN ATop notch location. The owner is very easy to work with.
Travis HKeep doing what ya doing great. Job
mary sEverything was perfect!
Nezzie Cfast and easy
RANDY WTim was great! Very friendly and helpful.
Mary SAfter leaving with the trailer noticed that the marker lights were not working. Braking and turn signals did,called the location back and advised the same. They did offer to switch the trailer out however we had already loaded it. Night driving was tense.
Sam JCourteous friendly service Perfect hours for pick up Great follow up
ERIC AUnsanitary location, scary! Car was full of dog hair. Fuel gauge did not match actual contract.
Andrea AJust not too friendly.
Gary SAwesome place to do business!
Allen AThere is no signage to direct someone where to drop off a trailer or truck, they are just left to guess. Staff are unresponsive if you go in to ask for assistance or guidance.
Jordan SWhen a person has a reservation adhere to the reservation to not lie to your customers
Bruce FThe gentleman went out of the way to secure a truck for me when the Uhaul online system could not secure one for us even after putting in for a truck 2 weeks earlier. He cares for his customers!
KACEY BVery friendly owner, very helpful! Location has long daily hours which is very convenient! Will use his moving services again.
Glenn TEverything was smooth. The truck was clean and the overall experience with Tim was seamless!!
Karla EVery helpful courteous
Brenda BTim, the manager, is very helpful, friendly and a true professional. Best experience I have ever had renting a uhaul.
Raymond WYou could install a crank jack. It’s to heavy to lift manually.
Steven MThey were very helpful and kind. I was charged a fuel price. And they owner refunded me with no problem. I will be returning to them.
Cindy DPut jack stands on the trailers so you don’t have to lift the tongue by hand.
Kenneth BIf you go here, you will interact directly with the owner who deeply cares about his business and customer satisfaction. He is very accommodating, respectful, and courteous. It was such a refreshing experience renting a U-Haul here. I have been to other U-Haul rental facilities where the employees would prefer for the customers to use mobile apps to check in and out equipment and there is absolutely no customer service. I'm really glad I found this place!
DALLAS HGreat customer service and very knowledgeable!
Malcolm SMr. Edwards provided exceptional service especially since I had to reschedule to reservation a couple of times due to my apartment not being ready to occupy. He looked after me and ensured I ended up with the right size rental. He is polite, courteous and professional.
lani kExcellent and fast service
Marty MGreat customer service, trailer was clean and well maintained. Will definitely use this location again. I completed the rental 100% online, very easy and saves time when you pick up the truck or trailer. No hassles and no surprises, very satisfied all around!
greg cThe operator was very nice and helpful, but the equipment was very poor. The engine and transmission were strong, but the suspension was absolutely worn out. I consider this equipment to be dangerous to operate. If you continue to use this truck without a major upgrade to the suspension, you are opening yourselves up to a law suit if the suspension fails completely.
John SI dropped off after hours.
Heather CI was charged for an extra day. I picked up the trailer on Friday at 2pm and returned it on Monday at 9am
Jeanne LWe rented a trailer and there should be a way to get a Jack put on the tongue of the trailer to keep it off the ground and adjusting it to a vehicle.
Tonya SDrop off/ check-in was done online and was easy and quick.
Meghan SGreat experience
ERIC WI expected more help upon arrival.
PATRICA EWe returned early without a refund. It wasn’t promised but would be good business, great customer service that creates brand loyalty.
EDWARD S