Customer did not leave a comment.Mary R.
Customer Reviews for Tx Kool Zone
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Michael at this location was very helpful. He made sure that we were satisfied with the rental experience after the poor service received from the original rental location and was the only one who contacted us (sadly after it was too late) to advise us of the changes made to location of pick up.Laura P.
Nothing this all went great and the manager of this rental is always awesomeSusan R.
Customer did not leave a comment.elizabeth C.
Customer did not leave a comment.KRAIG K.
This is one of the friendliest locations I have dealt with the units were clean and everything operated as intended the process was very quick and I was driving away in less then 15 minutesROBERT M.
Customer did not leave a comment.Kevin M.
Customer did not leave a comment.William M.
Customer did not leave a comment.Xavier H.
Customer did not leave a comment.Jay S.
Customer did not leave a comment.Brandy M.
Like the paperless process Uhaul has introduced. Welcome to the 21st Century!!Thomas B.
Nothing. The gentleman was friendly and helpful! Will definitely use again.Bryan W.
Customer did not leave a comment.Rita C.
Customer did not leave a comment.Johnnie M.
Customer did not leave a comment.jason J.
Customer did not leave a comment.KENT W.
Customer did not leave a comment.Jennifer C.
Customer did not leave a comment.Gabrielle R.
Customer did not leave a comment.Linda B.
Great selection of trucks, loads of supplies, and manager was super helpful.Monica I.
Customer did not leave a comment.Joe C.
Customer did not leave a comment.Lisa B.
This was the first time that I returned a trailer to a site during off hours. I wasn't sure what to do so I called the phone number on the business. They called me back and told me how to get started on self-check-in.Mark M.
Great facility, great employees. Would recommend to anyoneCHRISTOPHER C. | Overall Experience
Customer did not leave a comment.SHAWN M.
EXCELLENT customer service! Doesn't need improving!Burleigh N.
Customer did not leave a comment.RONNIE H.
Easy drop off pointCharles C.
The owner was super nice, however the truck that we got was in rough shape. We paid a lot of money for a crappy truck that should've been in a repair shop instead of being out on the road. Both of the cab doors were having issues closing and the cabin light wouldn't shut off we had to cover it in electrical tape to be able to drive at night. When we called road side assistance we couldn't even get through to anybody. That will be the last time we use Uhaul.Jonathan M.
Great friendly staff and service. This is my second time back renting from this location Highly recommend it .Loreena Y.
availability was great, customer service was outstanding and the ease of renting was great. Would definitely recommend this location.Carrie R.
Always an amazing experience!! They are so helpful even when it is a last-minute request like this one was!Sheryl S.
We love TX Kool Zone! Mike, Chris and Katie are amazing individuals and so easy to work with! Would definitely recommend to anyone for equipment rentals or storage units!Sheryl S.
Always an easy rental here!! Sometimes I just go and rent for no reason, that's how great they are!!Doug C.
Customer did not leave a comment.Mark A H.
The manager is great to work with. He is conscientious and takes time to answer all questions. The location is about 10 miles away and easy to get to. The parking lot is large and makes turning and backing with the SUV and trailer easy.Benjamin E.
Customer did not leave a comment.Ben E.
Not charge me extra and then not respond to my emailsAdriana H.
Customer did not leave a comment.loretta S.
Perhaps don't offer 24/7 pick up at this location because cellular wifi connections are spotty at best. What should have taken me 10 minutes at most to check in turned into a 44 minute fiasco with a call to customer service to complete check inKelly J.
Customer did not leave a comment.loretta S.
The gentleman working this location was very nice. Will definitely send people to him if they ever need a uhaul.Kindra H.
Customer did not leave a comment.STACEY B.
Customer did not leave a comment.james S.
I was very pleased and the attendant was great!Stephanie W.
Customer did not leave a comment.Cindi O.
Same as above. My drop off was changed at the last minute which caused me to have to drive farther and waste more time. Don't ask for preferred locations when you make a reservation if they won't be honored.Dan L.
Customer did not leave a comment.Carel W.
Customer did not leave a comment.Earl N.
Customer did not leave a comment.Ricky P.
The agent was at the location early to be prepared for multiple pick ups. Rental vey smooth.Robin M.
No room for improvement. The truck was pulled up, clean and ready to go. The man was very professional and organized. Easy simple transaction and I was on my way.Julie R.
Customer did not leave a comment.EDWARD G.
Customer did not leave a comment.TRACY W.
Excellent from start to finish. Can't think of a way to improve.Rick M.
Customer did not leave a comment.EDWARD G.
Customer did not leave a comment.Doug A.
Excellent service. I'll use this location from now onScott D.
Customer did not leave a comment.Clarissa A.
I dropped off after they closed on Saturday and they checked it in today without issue, so they met my expectations.Kenneth H.
Customer did not leave a comment.CHARLES C.
Nothing great customer serviceLethia B.
Great trailer. Performed as needed with incident. Pulled straight and true.GALEN I.
I have a moving business and we use this location for truck rentals and have had the best experience! Mike is such a great help! I highly recommend them!SHERYL S.
Nothing wrong, I would recommend this place to anyone than any other place around. Really helpful and was nice and understanding as wellCALI NICOLE R.
Customer did not leave a comment.William H.
Great customer serviceTODD B.
Mike was greatKORT W.
At the location I was emailed there was nobody around, so I was forced to take the truck to an alternate location where I called and let the employee returning from lunch that the key was placed into the drop box.JAMES K.
Great to do business with. Easy check in/checkout.JAMES M.
Absolutely nothing..they have equipment and makes it so easy to unload and reload..it's so nice to have it so close to us..Thank youLENA B.
Customer did not leave a comment.SARA B. | Overall Experience
Customer did not leave a comment.CASPER C.
Customer did not leave a comment.WILLIAM M.
Great service...very impressed!THOMAS E.
Nothing - great experience'WALTER S.
Customer did not leave a comment.MICHELLE W.
Gentlemen was outside to help before we were even out of our vehicleJennifer S.
Customer did not leave a comment.DOUGLAS C.
Nothing, the manager on staff was very knowledgeable and friendly. Answering all questions I had. He was very accommodating. Will definitely use again at this location.VICKI I.
Experience was great and staff was knowledgeableJOSHUA P.
Customer did not leave a comment.KATHLEEN P.
Thank you!!Gary B.
Was happy with my experience.JAMES K.
Customer did not leave a comment.CHARLES A.
We were scheduled to return to â€œThe Storage Placeâ€ in Mabank. When we arrived it said to call and enter your code. There was a drop box for keys. However, when we called and got the code it was denied. The agent advised she wasn't sure what the issue was. Then she said they weren't accepting returns at this location. After speaking to several representatives we finally reached someone who could assist us. He found an ungated location in Seven Points. The return in Seven Points went very smoothly.Dennis K.
Customer did not leave a comment.Anthony R.
Customer did not leave a comment.KEITH L.
quick, easy, friendly, convenient, no improvement necessary. nothing 's broke. keep up the good work.JOHN D.
Now this is old fashion service. I walk in, sign up for a trailer and he hooks it up for me right on the spot. When I returned the trailer, he unhooked it for me. I will be back next time I need a trailer.JULIE C.
Customer did not leave a comment.Tammy F.
Customer did not leave a comment.Robert T.
Customer did not leave a comment.DARRELL H.
Customer did not leave a comment.Eliseo I.
Customer did not leave a comment.ROCKFORD W.
The gentleman that works at this location is excellent.STEVEN R.
When the reservation was made this was not the drop off location. I was never informed that the drop off location had changed until I showed up at the wrong location.Brelan B.
Mike is a professional and first class guy.Don B. | Overall Experience
Mike Goggans was a pleasure to work with. Runs a tight ship.MARK D. | Overall Experience
Customer did not leave a comment.Donna S. | Overall Experience